Why can't I cancel my subscription??

Hi ​@keila.hoover thanks for reaching out! I have your case converted into a support ticket so the team can help you with the cancellation. You should receive a response shortly.

Hi Keila, I understand how frustrating that must be. Since you don't have access to the Admin Portal and the self-service cancellation options aren't available, your best option is to contact the platform's support team directly and ask them to cancel the subscription on your behalf. Be sure to include your account email and any subscription details so they can locate your account quickly. Hopefully they can resolve this for you as soon as possible.

Thank you! I'll await their reply. 

Yes. They made a support ticket.