In my miro team, the admin is a person who used to work in the company but left years ago. She’s still admin and we cannot make ourselves admin to remove her and we are forced to also pay for her seat while she isnt even here. Her email doesnt exist anymore so theres no way of accessing her inbox.
Is there a way Miro can troubleshoot this from the backend and remove her from their side to make it easier for us?
Thank you!
Best,
Nahriz
+5HI
Since the Admin no longer has access to the email address associated with the account, this will need to be reviewed by Miro Support.
I've converted your post into a support ticket so the team can investigate the available recovery and ownership transfer options. They may ask for additional information to verify ownership of the team and the affected boards.
Please keep an eye on your inbox, as the Support team will reach out if they need any further details.
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