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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,830 Topics
  • 26,299 Replies
7830 Topics
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AnoukBeginner
asked in Ask The Community
Hyperlinks in pdfs not working

Hi,I included hyperlinks behind some texts in my miro board.If I export my board to pdf, the hyperlinks are not clickable any more. Can anyone help? I'm working in the free version of Miro.Many thanks! Anouk

22014
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4 years ago
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Mironeer
Elise HudsonMironeer
asked in Ask The Community
Locking Inconsistencies

Hi all, New to Miro. New to boards. Have created several shapes, text boxes, and stickies that I locked (individually), but now need to unlock them and move. I see in the discussions that there isn’t an unlock multiple items at a time function. I have tried unlocking each object/text/shape individually, but they won’t unlock. It goes through the same icon where I click and hold to unlock. Looks like it’s unlocking, but the unlock icon is still on the object. And when I go to move, the items all stay put. I feel like I must be doing something incorrectly. Help! Here’s the step by step again:Created shapes, text, and stickies that I locked I go to each shape/text/sticky to unlock I try to move the objects into a new strategically placed frame, but they do not move and show as still lockedThanks!Elise

8005
J
4 years ago
Ilkka Nisula
Ilkka NisulaBeginner
asked in Ask The Community
Kanban card points

Hi,Is it somehow possible to add point value to card in Kanban board? Currently Kanban board only counts number of cards in column per swim lane and each card is value of 1 point. It would improve Kanban board usability if you could also add custom point value per added card. Point could represent hours or just relative effort estimate.

5273
Ilkka Nisula
4 years ago
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Julia_HagelNew Here
asked in Ask The Community
Assign Sticky Notes to Participants

Can you assign the sticky notes to the participants in advance? I will hold a workshop with 12 participants. Everybody should write his/her opinion on sticky notes. Every participant should get a different colour and should only be able to edit the sticky notes with his/her colour. In the best case on every sticky note is a tag with the name. Is this possible? I saw the template “Stickies Packs”, which looks like a good approach. But I’m not sure how to add more than 6 participants. Moreover I’m not sure, if I can assign the sticky note to the participants in advance, so that f. ex. participant 1 can only edit his/her sticky notes.Thank you in advance for your answers! :)

18863
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4 years ago
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SeedsteamNew Here
asked in Ask The Community
Disable translator / отключение переводчика со стикеров

Добрый день! Есть небольшая проблема. При несколькократном клике на стикере для редактирования текста включается переводчик. Текст со стикера при этом исчезает, а оказываетя в перводчике. Дико неудобно. С ходу отключение опции не нашел. Поможите.

3491
Marina
Mironeer
4 years ago
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Alexandre GNew Here
posted in Ask The Community
[RESOLVED] Unable to rename release/swimlane

Hi,I can’t seem to rename the releases, when I click on the “...” it automatically selects the whole board.Is there a bug or something I do wrong ? How can you rename a release ?  Thanks,Alex

315127
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4 years ago
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MaximNew Here
posted in Ask The Community
Not getting the confirmation code

HiCannot get confirmation code. Tips from help article didn’t help.Posted support request - #227307] email confirmation code is never received, but didn’t receive any help :(  

6511
Marina
Mironeer
4 years ago
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Marianne BehaeghelNew Here
asked in Ask The Community
Duplication problem on mindmaps

Hello, I am trying to duplicate/ Copy Paste a mindmap on a same board. I am doing this so that different people can work on the same board. The problem is that when I duplicate the mindmap, it only comes with a few of the panels and objects. I need to duplicate all the mindmap, could someone help me out?

2871
Robert Johnson
4 years ago
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Byron MuntzNew Here
asked in Ask The Community
"Bring Everyone to Me" function is greyed out

Hi there,I am a (very) new Miro user and was exploring the use of the “Bring everyone to me” function ahead of a team workshop.  Unfortunately it is greyed out, so not able to be used.  Is there a setting I need to change or something else? Thanks!

8052
B
4 years ago
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JonbergNew Here
asked in Ask The Community
Import Excel cell colours as sticky note colours

When importing Excel cells as sticky notes into Miro, is there a way to import cell colours as different sticky note colours? I don’t think there is but it would be a handy feature.

15903
Robert Johnson
4 years ago
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AlShallowayBeginner
asked in Ask The Community
Miro user interface

I have been using Miro for several months now. I love the complexity of the boards I can build (and the simple ones too).  But I have found it’s user interface horrible. I often drag things when I want just to change position of what I have on the board. I have difficulty clicking where i can change text or selectin an item to move. I am not a software newbie - but continue to struggle.Maybe I just haven’t slowed down enough.  I was wondering if others had this problem and what I can do about it. 

3352
A
4 years ago
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Arik IngberNew Here
asked in Ask The Community
Build a presentation using slides

Dear all,I am interested in building a "regular" presentation with a cover slide. agenda slide etcIs it possible to build a presentation by creating slides in miro?Thanks in advance

9641
mlanders
4 years ago
H
Hili LevBeginner
posted in Ask The Community
Is there an option to upload fonts or connect to the Google font interface?

HiIs there an option to upload fonts or connect to the Google font interface?My language is Hebrew and there is only one font in this language!!Hili

14651
Robert Johnson
4 years ago
K
KenobiNew Here
posted in Ask The Community
How can I get a refund for the wrong payment?

Hello.I was very embarrassed when I received the receipt mail from miro a little while ago.A few days ago, I registered the mail of 3 customers to share my miro board while having a meeting with customers. Like Zeplin does.By the way, I got an email that $241.57 was paid today.I'm so embarrassed. Please let me know if there is anything I need to do to get a refund..Thank you.

17241
Robert Johnson
4 years ago
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Paul YoungNew Here
asked in Ask The Community
Google "Shared Drive" integration issue

Hi There,I am trying to attach files to my Miro boards from Google “Shared Drive” folders, but Miro does not see the folders within the shared drive, only files in the parent shared drive itself. Is anyone having this problem and have a work around?ThanksPaul.

4292
P
4 years ago
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Shin SanoNew Here
posted in Ask The Community
Playing embedded video on "Bring Everyone to Me" or "Following" mode

Is there any way to play an embedded video on the guest screen when they are following me or I bring everyone to me.  The presentation goes as expected, navigating all of them to what I see and transition between slides, but no video play on their screen, everyone has to press the play button on their own and the presentation is no longer synced.  Thaks for your help!

7604
Isman Tanuri
4 years ago
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Tanwir DhaliwalBeginner
posted in Ask The Community
Which Miro-Plan do I have to purchase?

Hello Miro-Community,I would like to prepare 4 Miro-Bords and I would like to invite a total of 30 persons into the bords. they should be able to engage themselves and work on the bords ( not only view). I do not know which price-plan would make a good deal for my Plan. Do you have any solutions?And is it available to choose the monthly subscription and only use it for a month?Hope to get some help. Thanks in advance guys ! :)

2581
Isman Tanuri
4 years ago
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Tracy YangNew Here
posted in Ask The Community
I'm not able to edit/delete lines in mind map after a while...

I'm. not able to edit/delete lines in mind map  after a while...I was staying on the file and I was the only editor , I did not lock the boxes, I have several lines(not all) that can't be edited again after a while.

17341
Kiron Bondale
4 years ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask The Community
[RESOLVED] Miro either not loading or VERY slow and not showing all of my teams in my dashboard

As of 9:00 AM CST (UTC-6), Miro appears to be experiencing issues. What I am seeing:Miro either does not load at all and times out (I get a 502 Bad Gateway error) If it does finally load, some (or all) of my teams are not present in my dashboard Boards aren’t always loading (some just show the Miro logo spinning).I have opened a help desk ticket with Miro.There are no updates yet on https://status.miro.com/Anyone experiencing issues?

477323
Pauline Parshakova
Mironeer
4 years ago
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ctosovoysestBeginner
asked in Ask The Community
I can restricting access for Countdown Timer for Guest User

Hi Miro lovers! My question is the following, if we can restricting the use of Countdown Timer for only Role Board Owner or assign use the Countdown timer for specific role?. I will like to restrict access for Gest user.

2543
Robert Johnson
4 years ago
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David ArmstrongNew Here
posted in Ask The Community
When you start a video chat, I can't see a link to give guests to watch

Anyone know where the share link is once you start a video chat?I want to invite a guest to the video chat, I think it better to share a board and see your guest's face while we talk over the board.

2411
Marina
Mironeer
4 years ago
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bobazziBeginner
asked in Ask The Community
Can't create a team

According to the training vids, i should be able to create a new team on the team page under the consultancy plan.   When i go there, the create a new team tab does not appear?  This product is getting increasingly frustrating to get started on.  I hope it gets better 

3052
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4 years ago
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bobazziBeginner
asked in Ask The Community
Add day passes to consultant plan denied

We just converted our plan to the consultant plan.  When i converted it a few days ago, i did not enable the day passes.  I am trying to get day passes enabled but i am told i have invalid permissions.  I am the account owner.  I also cannot add a team to the account.  Seems like my account is hosed. or more likely i am clueless as a newbie. 

2042
B
4 years ago
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Moritz PosseltNew Here
asked in Ask The Community
Changing Google Drive Account

Hey Guys,  I connected my company google drive to Miro, but I would love to connect a different google account (private / student). How can I switch? Tried reinstalling the app, but I was still auto logged in to the wrong drive and could not find an option to switch between google accounts. Hope you guys can help me :) Best wishes Moritz Posselt 

7492
M
4 years ago
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DavidB.Miro Hero
asked in Ask The Community
Is it possible to turn off the lasso tool?

Hi, is it possible to turn off the lasso tool?In a client workshop yesterday a participant managed to accidentally grab dozens of elements and drag them out of main view.  The only way I think they could do that is with the pen / lasso feature…Any advice would be welcome! 

2442
D
4 years ago
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