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Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

8963 Topics
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SEEdNew Here
asked in Ask The Community
Received Billing Email Despite Being on Free Plan

We received an email yesterday from billing@product.miro.com* informing us that our subscription for Miro will renew on 14th January 2025 (6 days from now) for $192 for the year - confused by this because when I logged onto our main account using the email address we received this email in, we are on a free plan. Also, the Starter Plan, which this billing email states we are on, should cost $672 a year based on the $56 a month - not sure where the $192 has come from. Just wanted to check whether 1) this is a legitimate email from Miro and 2) if so, how do we cancel a subscription that we aren’t, in fact, subscribed to due to having a Free account, not an upgraded paid one? *the email we received told us to reply to p.team@miro.com not billing

211
Robert Johnson
15 days ago
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Steve FitzgeraldNew Here
asked in Ask The Community
Deprovisioned Accounts Not Deactivated in Miro

We’re using SCIM to provision accounts via Okta. When we deprovision an account I want the account deactivated in Miro. Instead, the account is being set to Free (Restricted). How do I change this? 

212
Robert Johnson
16 days ago
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Charles KelsoeNew Here
asked in Ask The Community
Pasting formatted text into Docs

Hi all,Does anyone know how to retain text formatting when pasting text into Miro Docs? Pasting from Word or Markdown does not retain the formatting correctly. I really wish Miro would fully support Markdown everywhere. 

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16 days ago
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Craig KronbergNew Here
posted in Ask The Community
Organizing 'cards' in consumer journey

​@Maureen H.  - I just watched your video on Consumer Journey and loved your template. In the video you show creating Cards for idea mapping and then scroll to the right side of the board and organize cards by priority. Is there a way for the board to pull together all the cards (e.g. duplicating or ‘alias duplicates’ that allow them to get sorted based on priority? I wasn’t clear if you had to copy and paste each ‘Card’ to recreate it.The use case I’m trying to solve for is:-during a workshop the team puts all the cards in the journey (within the respective column) then we can organize based on priority; while still keep the cards on the journey board. Thank you.

161
Maureen H.
Mironeer
16 days ago
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Heather.StarkBeginner
posted in Ask The Community
Anyone else have a problem changing card size? (And fix it...?)

I am finding it impossible to change card size, for additional cards added after the initial card.   The vertical resize simply doesn’t work. The horizontal resize shrinks and expands font.  This smells like someone thinks of this as a feature.  Anyone else find this happens to them, and find a workaround?  tx

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16 days ago
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Stéphanie PosciaNew Here
posted in Ask The Community
Agile product roadmap

Hi,How can I extend or shorten the length of the feature blocks in agile product roadmap?Thank you,Stéphanie 

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16 days ago
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Tatiana SteshenkoBeginner
asked in Ask The Community
Roadmap Timeline data dissapeared because of migration

Spent weeks on working on my roadmap only to open it today to find no data and this disclaimer instead  I wonder if someone has the same problem with their boards and actually got their data restored after migration?

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16 days ago
Anya Gonzales
Mironeer
Anya GonzalesMironeer
posted in Ask The Community
Share your thoughts about Miro on TrustRadius get a $25 gift card
😊

Title: Share your thoughts about Miro on TrustRadius get a $25 gift cardHi Miro Community!I’m Anya and I’m Miro’s Customer Programs Manager.You are a special member of Miro’s Community. I want you to know that we see and value your contributions here.At Miro we work hard on improving the platform for you. But we need your help to do this. Are you interested in sharing your opinion about Miro on TrustRadius? TrustRadius is a site where software users can review B2B platforms. We’re offering a $25 gift card for every submitted and approved review on TrustRadius. If you’re interested, please click the link below.  I’m ready to write my TrustRadius review  Thanks again and I’m looking forward to reading what you have to say! Note: a. You must create an account on TrustRadius in order to submit your review. b. TrustRadius must approve your submitted review before gift cards are distributed.

10576
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16 days ago
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Andrew WoodsBeginner
asked in Ask The Community
Add another Team to my Desktop Miro App

Problem: How do I “Add” not “Create” a Team to the Desktop Miro App.Current Solution: I use my Personal “Starter” account on the Miro Desktop App, and works in Chrome.I can see that you can Switch from different teams in the left sidebar but it doesn’t let you add????Is there a solution to have multi Teams in one Miro App and how do you add? 

389
A
17 days ago
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OsnatBeginner
asked in Ask The Community
Unlink/remove internal links

How do I unlink or remove internal links? everything points to creating links, but once they are in place there’s no way that I can see to remove them.

11886
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17 days ago
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DruNew Here
posted in Ask The Community
How to set default line type as curved

Its so painful to add a sticky and then change the line type from angular to curved, how do is et all line types as curved so any new sticky creates a curved line

124617
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17 days ago
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Juan SotoBeginner
asked in Ask The Community
Miro Board Copy & Paste Email

Currently when users are trying to copy an Email from the one of my company boards the email seems to remove the letter F from the word office. Leading to an incorrect E-Mail being copy/pasted. Please assist.

162
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17 days ago
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D PNew Here
asked in Ask The Community
I want to cancel my subscription

Dear Miro Community & Team,I am currently using the free trial of Miro and have registered my card for annual payment. However, I cannot find any receipt or subscription-related details anywhere in my account, which is quite confusing.Therefore, I would like to cancel my subscription to ensure it doesn’t transition to a paid plan after the trial period. I kindly request your assistance in canceling all payment-related details and subscriptions linked to my account.I would greatly appreciate your prompt help in resolving this matter.Thank you very much!

211
Eca
Mironeer
18 days ago
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AnastasiaChernehaNew Here
posted in Ask The Community
problem with a free Education account

I am the teacher from Ukraine. And I teach english our Ukrainians who are abroad to get them easier in living outside of the country, as they were forced to live their motherland because of the russian invasion. I try to send the application form for getting the free education account, but i fail because we use the gmail.com email instead of work variant. How can I solve this issue?I can proviude prooves that I am a teacher (my diploma) as well as the site of our school where I am stated.

132
Eca
Mironeer
18 days ago
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David MouraNew Here
posted in Ask The Community
Got Charged for a Free ACCOUNT!

i got charged for 20 Dollars on MIRO after MONTHS without using it and im on a FREE account, i dont have any subscription plan … i cant remove my credit card information because the platform wont let me, cant delete te account/team cos it says that i ill be charged anyway and that my information will still be on the system! Wtf is that? some kind of scam?! i want a refund and i want all my information removed from the system… just cant trust this service anymore, i want to terminate my account also.

343
Eca
Mironeer
18 days ago
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Asri ChristineNew Here
asked in Ask The Community
HELP! Forgot to Cancel Free Trial

Dear Miro Community & Team, I just opened my Miro and realized I forgot to cancel my free trial :( It is Business plan so it’s very expensive and I can’t afford to pay for this mistake. As you notice, I tried the free trial using personal email so it is not paid by my company at all (although it’s for work purpose). My salary can’t cover this :(I really need your kind support to help me cancel all the subscription & the outstanding. Please. Thank you very much!

22416
Eca
Mironeer
18 days ago
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aes256Beginner
asked in Developer platform and APIs
Display bug with large shapes becoming more squared

Hi all,since some time I am experiencing roundish shapes that are very large to be displayed as more squared, e.g. this selected circular shape is displayed like a squared shape instead of its actual shape.It happens not reliably but very often once the board is loaded and I start editing shapes that lie within the shapes on my board with a lot of items on it (4000).When the shape is edited (but not just moved around) it returns to its correct shape.Happy to help out with logs and stuff.Cheers

252
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18 days ago
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Jonathan HickersonNew Here
posted in Ask The Community
Lost Notes

Notes have been disappearing in Note slide-out section of the Miro Board. It’s quite alarming because I’m able to get a lot of information input but when I come back, the notes have disappeared.Are there any settings I can change to make sure I’m not continuing to lose my notes?Thanks,Jonathan

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19 days ago
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Design Thinking y AcciónNew Here
asked in Ask The Community
Links to frames changed

I have prepared a board with many templates for a DT books. The templates include a QR with a link to the template in the board, so the template captures included in the book can be scanned by the readers and get directly the template in the board.The problem is that the links to the frames in the board have changed. For example this one: https://miro.com/app/board/uXjVPmJhGJk=/?moveToWidget=3458764569868142331&cot=14 has been changed to this one: https://miro.com/app/board/uXjVPmJhGJk=/?moveToWidget=3458764584257549875&cot=14As you can see, the numbers of the parameter "moveToWidget" in the link are different from the 8th position: 34587645This is a main issue for me, as the board include many templates and te book has already been reviewed by the publisher. We could update all the QRs and images, but it would be a huge effort. Nevertheless my main concern is to know why happened this and if it could be repeated in the future. 

251
Robert Johnson
19 days ago
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Vinicius RiechiNew Here
asked in Ask The Community
The comments disappeared - help

We have a team board with a lot of comments and they just disappeared all of a sudden. Apparently the functionality is ok because I can create new comments and the comments view is enabled, but we can't see the old ones. I opened the board on the computer (Chrome) and on the mobile app, in both the comments don’t appear. Other people are not seeing it either. I also checked the board's activity history and there is nothing about the comments. Has anyone else experienced this? What could it be?We use the free account, are there any new limitations regarding comments?Thanks.

334
Eca
Mironeer
19 days ago
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OlehBeginner
asked in Developer platform and APIs
I don't see my app on a toolbar

Unexpectedly I don’t have my app on a toolbar. I had it but now I don’t. I don’t understand why( I have already tried all teams and boards and even different browsers but still can’t find my app.And I see here https://miro.com/app/settings/team/3458764611114804267/apps-and-integrationsthat the app is installed. Can anyone help me, please ?

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20 days ago
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Edward O'BrienNew Here
asked in Ask The Community
Converting to Education Plan account

If I’m already using an .edu email (free acct), how do you convert this to an EDU account?Thank you.

101
Robert Johnson
20 days ago
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Cheryl GrayNew Here
asked in Ask The Community
Help please! Tables have become disabled in template - message shows "we're working to make tables available in every plan"

Have been using the Roadmap template, the table contains a detailed 6 month plan of activities. Opened the board today and the Roadmap table (shows as gantt chart) and the detailed action points table, are both now showing as wireframes with a message of “we’re working to make tables available on every plan”I have a free account, I am desperate to recover my planning. 

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Eca
Mironeer
20 days ago
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SelrahcDNew Here
posted in Ask The Community
Why can I sometimes set a Wireframe icon background and sometimes not ?

Hi all, I have a question regarding icons. I was using a template (Company vision presentation) and noticed that it uses icons. The color of these icons can be changed and that we can modify the background shape. It took me a while to figure out that the icons were actually from the Wireframe menu. (BTW, It would be super nice to be able to learn new features from the template).Here we are able to change background shape But when I add an icon myself, I can’t set a background shape.Icon I’ve added myself, no background shape setting So here are the questions:How can I add a shape ? Suppose I have a template with background shape, how can I remove them ? Or more broadly, why is it sometimes possible to add a backgroudn shape and sometimes not ? That strange.Have a great day !

331
F
20 days ago
A
AllieRBeginner
asked in Ask The Community
Shape font size auto-increases when editing text

Not sure if this is expected behavior or if I’m doing something incorrectly.  When using a shape on a miro board (specifically in a process map), I find that the font size within the shape will sometimes auto-increase if I create a shape and add text, but then edit the text later (the text editing step is when the font size changes).  For example, I have been using font size 13, however when I edit the shape, the font size auto-increases to 21, so much of my text ‘disappears’ off the shape until I select all and reduce the font back to 13.  I’m not sure why this is happening - has anyone experienced this?  Is there perhaps a default setting I’m not aware of? Thanks

303
Eca
Mironeer
21 days ago
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