Questions & Ideas

Currently when I paste a link I have this message "There was an issue unfurling the content. Please check the URL and try again later."The idea is have the view on the Sharepoint's library content.

Hello,We have recently updated our Miro billing details so that our subscription is now invoiced through the EU entity, RealtimeBoard B.V. (Netherlands).For our internal tax and accounting requirements, we now need a valid Certificate of Tax Residence for RealtimeBoard B.V. issued by the Dutch tax authorities.Could you please help me to know how to obatain the most recent Certificate of Tax Residence available for RealtimeBoard B.V.?Thank you very much for your help.Best regards,Eva  

Hello, I have a duplicate account I was charge for a full year subscription on the 2nd of October.I wish to obtain a refund.Please help me I am a poor student!

The iPad app, macOS app and browser are all telling me that password login isn’t available and that I need to use a magic link instead.I don’t currently have access to my email on my iPad, so I managed to log in to the desktop app using a magic link. Unfortunately, it then logged me out again after just a few minutes. I tried again with another magic link, with exactly the same result.I’m now completely locked out for 60 minutes due to “too many” sign-in attempts --  I’m in the middle of teaching so this is all a bit frantic!I’ve had to work around this by setting up a new account using Apple ID, finding my board link again, and then managing to log in briefly on my iPad using a magic link copied from the desktop. I requested editor access to my board from the new account, only for the original account to log me out again shortly afterwards.I can see that there are also login issues reported on the status page. Could you let me know what the recommended workaround is while the password

Is it just me or does anyone else find the new talktrack features confusing and not as good as the legacy talktrack?I like the fact that I can change screen views, for example, from currnt tab to complete window in a screen capture session. But once I stop sharing I can't reshare a tab. which seems strange.Also the audio and video quality are really poor and the interaction of a viewer with the presented board seems more convoluted. I like the legacy features where you could wander around a board that is being presented and then be brought back to the presenter's pointer.It feels like there's a lot more features, but at the cost of doing the basics very well. I find it easier to use a third party screen sharing tool now than using talktrack, which for me is disappointing.

I can’t login on Miro: I use email and password (currently unavailable) but now I’m not receiving the magic link to log in.What can I do? 

I want to enable dark mode on the Miro desktop app, how do I do that?I require of dark mode, otherwise my eyes will proceed to hurt. Thank you for reading this.

I never purchased a Team plan, never intended to assign paid licenses to other users, and never authorized Miro to automatically convert a simple view-only shared link into paid user seats.I just received a bill for $837,34 and last month $92.80Please refund and charge instead $10 per month or $96  for a year (prefferred).I see “Your plan will renew on September 8, 2027, charging your credit card $96 for 1 license.” but also “You have 10 licenses (1 allocated).Change team size” which does not make any sense.I only ever wanted 1 license. 

Dear Miro Support Team,My name is Alina Iordatii, and I am an independent English and German teacher and online tutor from Ukraine.I use Miro to create interactive lessons, visual materials, collaborative activities and learning resources for my students. Miro is a very useful tool in my teaching practice.I recently learned that Miro provides support to Ukrainian educators and may offer free access or a complimentary subscription.As an independent tutor, I don't have a corporate or institutional educational email address, so I cannot apply through the standard Education Plan application process.I would therefore like to kindly ask whether I could receive free Miro access or an educational upgrade for my account as a Ukrainian educator.I would be happy to provide any documents or additional information needed to verify my teaching activity or Ukrainian status.Thank you very much for your support of Ukrainian educators.Best regards,Alina Iordatii

Hi everyone,I'm having trouble accessing a Miro board through an invitation link shared in a Discord server.The link was originally shared on September 27, 2026. When I click it, I'm redirected to the Miro login page. However, after logging in, I end up on my own Miro dashboard instead of the shared board or team.The Discord message still displays a preview of the Miro board, including its title, so the link appears to have been valid when it was originally shared.Here's what I've tried so far: Opening the link in Safari on my iPhone Using private browsing mode Logging out of Miro and then opening the invitation link before logging back in Opening the link on my Windows PC Unfortunately, none of these methods worked. I always end up on my own dashboard, and the shared board doesn't appear.Additional information: I'm using a free Miro account. The link was shared in a Twitch subscriber-only Discord channel. The link starts with miro.com/welcomeonboard/. As far as I know, the

I am currently unable to log in using the account password login method, and the email associated with my account is no longer usable. I am unable to log in via email; I hope to be able to perform an email change service for my account, so that I can use the existing login method again. I hope this can be taken seriously; my current account is a new registration and does not contain the content of my previous account. I am quite anxious right now

Hello,Could a Miro community moderator please help escalate support ticket #1040937 to a human support specialist?Today, October 2, 2026, I accidentally deleted the paid Starter team that I administered.Before deleting it, I transferred ownership of the important work boards to my colleague. I mistakenly believed that transferring ownership would keep the boards available to her. However, I had not moved the boards to another team.After deleting the team, all its boards disappeared, including my personal boards. I have no backups.I have already contacted Support, but the responses are identified as AI-generated and repeatedly suggest the same recovery steps, which I cannot access: I can still sign in using the same email address associated with the paid team. I cannot find the deleted team or the Teams → Deleted → Restore team option. I tried an original board link, but it does not open or offer a restoration option. The deletion happened only a few hours ago, not more than 90 da

I am locked out of a Miro account that was very important to me after the recent move away from email and password logins. Can someone from the help team please create an issue for me? I am creating this post from a secondary account

I was told that a login email was sent, but I haven't received it, so I am unable to log in.I’ve checked my spam folder as well, but there is no email there.

Hello Miro Support Team,I'm experiencing an issue with editing my boards after my free trial ended.I currently have a Free plan and only 3 boards in my team. However, one of them is still locked in View only mode.Here is what happened: After my free trial expired, one of my three boards became view-only. I checked the permissions: I am the owner of all three boards, and my team has Editor access. I duplicated the locked board. The new copy became editable, but another previously editable board was automatically switched to View only. I deleted the original locked board, leaving exactly three boards again. However, the other board remained locked in View only mode. Current situation: I have exactly 3 boards in my team. I am the owner of all of them. Editing permissions are correctly configured. Only 2 out of 3 boards are editable. The board "Дмитрий. Математика 9кл" remains locked. As I understand it, the Free plan allows users to edit up to 3 boards, so all three should

Hi Miro Community,I recently noticed an attempted charge on my account from Miro, but I’m not sure which account it’s linked to. This isn’t my primary banking account anymore, so there’s insufficient funds and they keep trying to charge me anyway. I was able to log in to two Miro accounts and deactivate them, but both were on the free plan anyway (and I had to sign back into one to make this). I didn’t receive an invoice for the charge, which makes me suspect it might be from an account registered to an old email address that I no longer have access to (probably from graduate school). Could someone guide me on:How to identify which account the payment is associated with? How to cancel the subscription if I can’t log in to that account?If a Miro Support team member could step in and help look up the charge using my payment details, that would be very helpful, as I want to make sure I’m not paying for an unused account. Thanks in advance!Hannah

HELP!!!!!!!My school email account has been deactivated, so I can no longer receive verification codes for my Miro account.However, I still have access to the board URL(s), and I would like to recover or transfer my boards to a new email account.Can someone help me pls!

Hello Miro Community Team, I am using a Miro Education account and urgently need help restoring access.I transitioned into a new role at my university, moving from a project staff member to a Project Lead within our teacher education department (Lehrerbildung). Due to this promotion and change of department (Zentrum für Lehrerbildung → Prorektorat für Studium, Lehre und Internationalisierung), my official university email address was changed, and my previous inbox was deactivated.Now, Miro is requesting a confirmation link sent to my old, non-existent email address, completely locking me out of my account and my boards. Could a Miro team member or moderator please convert this forum post into a private Support Ticket? I need to safely share my old and new university email details with the support team so my account can be updated to the new address. Thank you very much for your help!

So I’ve lost access to my board. As in, it will not load. I deleted Cookies, cache, switched Browsers, downloaded the application, restarted my pc, it has not worked for a few weeks now. Does anyone have an idea why? And how I can fix it?  

Hi,I would like to make an app based on miro that would be focused on general cabinet design and kitchen design.I need to limit the abilities of miro so it would be easy enogh for carpenters to work with the app.The app is to be marketed seperatly

Hello Miro Team,I am a student at an accredited university and I would like to apply for the Miro Education Plan. However, I would like to keep using my personal email address for this account to facilitate any plan transitions or access in the future.Since the standard application form requires an institutional domain, I cannot complete it with my current email. I have my official and active certificate of enrollment ready to prove my student status.Could you please convert this request into a private support ticket so I can submit my documents for manual verification?Thank you very much!

Hello Miro Support Team,I am trying to apply for the Miro Education Plan as an independent professional educator. Unfortunately, the online application form is not submitting because I do not have an institutional educational email address.Could you please convert this forum post into a private support ticket for manual verification? I have my formal Teaching Diploma, official self-employed tax certificates and a link to my professional tutoring profile on the Profi marketplace ready to send directly to the support team to confirm my educator status.Thank you for your assistance!

So Miro had an update and now I have no access to anything I have done in the past before October 3rd. I don't know if it has to do with the update or if there is something I am unaware of, all I know is I lost access to what I was developing and now I have to start from scratch. Any direction would be a great direction to start trying to figure out what happened. 

Hi everyone,I have a free account with a max 3 boards and would need to delete/leave some.When doing right-click on the board the DELETE or LEAVE option (as suggested in other posts) do not appear.Do you know any other solution?Thank you!

I don’t know why I am being charged a monthly Miro subscription, and I would like to cancel the subscription.  I have 2 accounts, one is Enterprise level through my job, and the other is a Free account for personal use.  In either scenario, I should not be paying a subscription.  But I can find no evidence in my profiles for either account about my billing status, I can’t even locate the billing feature since it doesn’t appear in the left hand menu.  There is no customer support phone number to have someone help me figure this out.  Has anyone had the same issue, and how did it get resolved?  Thanks.