Questions & Ideas

I have a lot of deactivated users in our instance which are not found in the SCIM API. I can manually delete them via the UI in batches of 50 but this is tedious. Is there a way to do this in bulk using the API?

Hi everyone,Nothing against the AI feature, but I’m experiencing a serious UI issue that may be a bug.The AI dialogue box appears on top of the context menu and prevents me from seeing some of the menu options (see screenshot below).At the moment, I have to click around the board to find a position where I can both select the element and access the full menu. This creates unnecessary friction.Is there a way to move, minimise, or hide the AI dialogue box? Thanks for any help!  

Hey Miro team,the board overview (which is heavily used by our organisation) seems to be locked in a column in the middle of the screen and does not resize according to the window size. This looks like a bug. More importantly, all board thumbnails are gone! They seem to be present in the board details but are not displayed in the board overview. Note that both are related to the space view (Browse view, not Overview) – Thumbnails seem to work for starred board view though. Could you please fix this asap – super annoying! Much appreciated.

Honestly, I’m deeply disappointed with this latest update. I’ve been using Miro for almost 3 years, but these recent changes have made daily work incredibly frustrating.Key issues: Dashboard & Folders: All custom cover images have disappeared, and folder views are now locked to a "list" layout. This completely breaks visual navigation. Toolbar & Hidden Tools: The main toolbar now permanently pins 4 tools that are barely used in daily workflows. Meanwhile, core essentials—like Text, Sticky Notes, and the Pen—are hidden. Having to constantly open menus to hunt for basic tools severely slows down the workflow. Missing Essential Features: Instead of breaking working UI elements, it would have been far more useful to add native audio uploading directly onto the board, without relying on third-party apps. This update creates unnecessary extra clicks and friction. It's easily the worst update in 3 years. Please give us back customizable toolbars, standard folder views, and focus o

Dear Miro Team,I hope this message finds you well.My name is Kateryna and I am a teacher of English currently living and working in Ukraine. I am writing to kindly inquire whether Miro is offering free access or extended features for educators and users based in Ukraine, in light of the ongoing war and its impact on education and communication.In these challenging times, online tools like Miro have become essential for continuing our work and supporting our students. I use digital platforms daily to organize lessons, collaborate with colleagues, and engage students in creative and interactive ways — and Miro’s features are particularly well-suited for visual learning, brainstorming, and language activities.However, given the difficult economic and infrastructural situation here, it has become increasingly hard to maintain paid subscriptions. I have heard that some companies are offering special support or free access to users in Ukraine, especially for educators and nonprofit professio

The iPad app, macOS app and browser are all telling me that password login isn’t available and that I need to use a magic link instead.I don’t currently have access to my email on my iPad, so I managed to log in to the desktop app using a magic link. Unfortunately, it then logged me out again after just a few minutes. I tried again with another magic link, with exactly the same result.I’m now completely locked out for 60 minutes due to “too many” sign-in attempts --  I’m in the middle of teaching so this is all a bit frantic!I’ve had to work around this by setting up a new account using Apple ID, finding my board link again, and then managing to log in briefly on my iPad using a magic link copied from the desktop. I requested editor access to my board from the new account, only for the original account to log me out again shortly afterwards.I can see that there are also login issues reported on the status page. Could you let me know what the recommended workaround is while the password

I am currently unable to log in using the account password login method, and the email associated with my account is no longer usable. I am unable to log in via email; I hope to be able to perform an email change service for my account, so that I can use the existing login method again. I hope this can be taken seriously; my current account is a new registration and does not contain the content of my previous account. I am quite anxious right now

I’ve just discovered that Miro has removed password-based login and now requires a magic link sent by email.This creates a very serious problem in my case: I no longer have access to the email address associated with my Miro account.Until now, this wasn’t an issue because I knew my login and password and could access my account and all my boards normally.Now, because of a change made by Miro, I am suddenly locked out of years of work and have no way to access my boards.To make matters worse, I actually had to create a new Miro account just to post this message on the community forum, because without access to my original account, I couldn’t even ask for help here. So I am currently posting from a brand-new account to try to recover access to my actual account and my boards.What I find particularly problematic is that, as far as I know, there was no warning before making such a major change to the authentication system. Had I been informed that password login was going to disappear, I c

HiI tried cancelling my suscription during the free period nad it said something about it going to be cancelled at the end of the free trial, but it wasnt. It tried to charge me and now when I try to cancel it won't let me

I'm having an issue with a frame called "Launch" on my board "End-to-End Product Development and Commercialization Process". The problem:- In canvas mode the Launch frame is fully visible.- In focus mode the Launch frame, its title and its contents do not display. Connectors that attach to it are still drawn, ending at loose points.- The frame appears in the Frames panel list, and toggling Hide/Reveal makes no difference.- If I move the frame so it overlaps other frames, it displays correctly in focus mode. When it sits in open space, it disappears again.What I've already tried:- Hide/Reveal toggle on the frame- Checking for locks and hidden or overlapping objects- Reordering the frame in the Frames panel- Rebuilding the frame and re-pasting its contents- Moving the frame to different positionsThe board is large and has started to show other glitches as it has grown. 

Hello Miro Support Team, I have a problem with my Miro board called “Copy of lessons”. During an online lesson, my student accidentally drew a long diagonal line across the board using the drawing tool on her tablet. The line is visible to both of us and moves with the board when I zoom in, zoom out, or move around the canvas. However, I cannot select it, move it, or delete it using the eraser. I have also tried undoing the action, selecting objects, and checking the layers, but nothing has worked. I have created a copy of the board, but the line is still there. This board contains my English teaching materials, and I would really appreciate your help removing the line without losing any of my content. Could you please help me identify the object and explain how to remove it? I have attached a screenshot showing the problem. Thank you for your help! Best regards

When I login to Miro my dashboard won’t load so I can’t access any of my boards, I’ve cleared my cache and tried using a private browser and it still won’t load.

Good afternoon, Miro community! I am a Ukrainian English language tutor. I enjoy making my lessons fun, interactive, and engaging for my students.I’ve heard that Miro offers a free subscription for Ukrainian users, and I would love to apply for it. I believe Miro would be a very useful tool for creating interactive lessons, organising educational materials, and making the learning process more enjoyable for my students.Could you please let me know if I am eligible for the free subscription and how I can apply?Thank you very much for your time and consideration! Kind regards, maryfromukraine

Hello Miro Team,I’m Anna, an English teacher from Ukraine, and I’m always looking for ways to make my lessons more creative, visual, and engaging. Miro has become a tool I’d love to use even more in my teaching, from designing interactive activities to helping students work with ideas in a more visual way. This has become even more important since students have little to zero opportunity to collaborate in physical classrooms due to the safety reasons.I wanted to ask whether Miro currently offers any special access or educational benefits for teachers working in Ukraine. If there’s an opportunity to use premium features through an educational programme, I’d be very grateful to learn more about how to apply.I’d be glad to share confirmation of my teaching role or any other relevant documents privately.Thank you for the work you do to make creative tools accessible to educators. It would mean a lot to have the opportunity to bring even more possibilities into my classroom!Warm regards,Ann

Hello Miro Community Team,I am unable to access my primary Miro account associated with the emailSince Miro deprecated traditional password logins in favor of passwordless magic links, I cannot log in. The magic link emails are being silently dropped by Microsoft's Hotmail servers, and they do not arrive in my inbox, junk, or spam folders (even though miro.com is added to my Safe Senders list).Additionally, trying to log in via Microsoft SSO gives me the error: "SSO is not available for this email".Could a Support Admin please convert this post into an internal support ticket so I can verify my ownership and update my account email to a working one (or restore access to my boards)?Thank you in advance for your assistance.

Hi everyone,My Miro board turns into a grey screen after a few minutes of not using it. I exit the app, start it again and I can work again. But as soon as I switch to another app and come back a few minutes later there is again a grey screen. Repeat…. Any suggestions?Best,Jan

Today all my tables have disappeared from my Miro board. I copied them from a previous board version and pasted them back to the board and they keep disappearing again after a few minutes.

Hi,I am trying to recover access to my boards on my educational plan. I cannot login anymore, because somehow it does not accept my password anymore and I can’t reset it, because it seems like the boards were on my old account. That account is linked to an email, that does not exist anymore, because I switched universities. I am using my new account now, but need these boards on the other account. I don’t know how to regain access to these boards.Would really appreciate any help.Thanks!

Hi there, for the past couple of days, can’t sing in with a password, was wondering when will this be a option again?

 Hello Miro Community,I am hoping someone from Miro can help escalate or review support ticket #1032855.I work for Digital Federal Credit Union (DCU), which is now a division of First Tech Federal Credit Union. We are in the process of migrating a number of enterprise applications from our legacy DCU identity platform to our new First Tech identity platform and need assistance updating our Miro SSO configuration.Over the past several weeks we have made multiple attempts to contact Miro regarding this effort:Our previous account representative, Alex Coffin, is no longer assigned to our account. A new representative named Jonathan contacted me via voicemail, indicating he would be our new account representative. I returned his call and left voicemails on two separate occasions but have not received a response. I opened support ticket #1032855 through the Miro Support portal and have not yet received any response or acknowledgement. I also attempted to contact Miro support via email but h

Hello Miro Community Team!I would like to apply for the Miro Education plan Could you please convert this request into a private support ticket so I can securely submit my documents for manual verification?

Dear Miro Team,I hope you are doing well.I received a notification that you are not accepting new or renewal requests for the Education plan at this time. When will Education plan be available? 

Hello Miro Support Team,I am a currently employed K–12 teacher in India. My school does not provide institutional email addresses, so I cannot complete the standard Education Plan application using my personal Gmail account.I can provide an official teacher ID and employment verification documents privately.Please create a private support ticket to help me complete manual verification for the free Miro Education Plan.Thank you.

Hi,I created a board in Jira with swimlanes, no problem.I can use Jira cards in Miro, no problem.I can use Planner in Miro, no problem except that the swimlanes are not working. Can anyone help me ? Thanks and regards,

I’m trying to copy material from one board to another.  Even when I only select one image, the board freezes then goes unresponsive.  I’ve tried this on numerous boards and it’s the same each time.  Is anyone else geting this?  Is there a solution?