The “Next” button on the payment page isn’t lighting up after filling in all the fields. I have tried on different devices still can not proceed next with my payment to subscribe for a monthly plan.
Answered
Can not proceed with the payment
Best answer by Robert Johnson
I left the CVC empty for demonstration purposes but even when filled in the Next button isn’t lighting up
Here is the issue:
You have 9 members in the team, but you are changing the Licences dropdown to "1 member".
You cannot proceed until you either purchase 9 Licenses or remove 8 other team members.
If you don't want to remove members from the team, you can create a new team and then move your boards to the new team.
Details on how to do this are in the link I shared above (here it is again):
https://community.miro.com/ask-the-community-45/issues-upgrading-my-plan-18859
+2Hi
+13The “Next” button on the payment page isn’t lighting up after filling in all the fields. I have tried on different devices still can not proceed next with my payment to subscribe for a monthly plan.
More on tall of this (with screenshots) here:
https://community.miro.com/ask-the-community-45/issues-upgrading-my-plan-18859
I have 1 member and I wrote 1 license, this is my first time trying to pay for Miro… and the “Next” button still doesn’t light up
+13I have 1 member and I wrote 1 license, this is my first time trying to pay for Miro… and the “Next” button still doesn’t light up
Are any fields highlighted red?
If you're comfortable sharing a screenshot, while masking/blurring and personal information, that may help some spot something that we're not seeing.
I left the CVC empty for demonstration purposes but even when filled in the Next button isn’t lighting up
+13I left the CVC empty for demonstration purposes but even when filled in the Next button isn’t lighting up
Here is the issue:
You have 9 members in the team, but you are changing the Licences dropdown to "1 member".
You cannot proceed until you either purchase 9 Licenses or remove 8 other team members.
If you don't want to remove members from the team, you can create a new team and then move your boards to the new team.
Details on how to do this are in the link I shared above (here it is again):
https://community.miro.com/ask-the-community-45/issues-upgrading-my-plan-18859
That works, thank you! Even thou I chose 1 member plan in the beginning I still had to remove 8 members
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