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Can not proceed with the payment

  • February 3, 2026
  • 3 replies
  • 30 views
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The “Next” button on the payment page isn’t lighting up after filling in all the fields. I have tried on different devices still can not proceed next with my payment to subscribe for a monthly plan.

 

    3 replies

    Eca
    Mironeer
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    • Eca
    • Mironeer
    • February 3, 2026

    Hi ​@perspective.english thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.

    Eca :)
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      Hi Miro team, when will I get an answer, I want to get a paid plan but still unable to!? 

      Robert Johnson
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      • Robert Johnson
      • Volunteer Community Moderator
      • February 6, 2026

      The “Next” button on the payment page isn’t lighting up after filling in all the fields. I have tried on different devices still can not proceed next with my payment to subscribe for a monthly plan.

       

      ​@perspective.english Tip: If you have changed the number of Licenses dropdown to be less than the number of members that are currently on your team, you will not be able to proceed (e.g., there are five people on your team, but you just want to upgrade and pay for yourself) - you would need to remove users from the team first. And if you are not the team adminz you would need to create a new team and then move your boards to the new team.

      More on tall of this (with screenshots) here:

      https://community.miro.com/ask-the-community-45/issues-upgrading-my-plan-18859

       

      Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca

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