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Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

9434 Topics
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Akulina YumanovaNew Here
asked in Ask the Community
[KNOWN BUG] Bug with simultaneous editing

Hello! I use the enterprise version of Miro, and everyone in the team has access to edit the board. In normal mode, editing is not difficult. When the team gathers together, it becomes impossible to edit the frame with the Kanban board together: while one person is editing their part, another cannot create or move cards. This makes collaborative work very difficult. The problem was discovered after April 1, 2025, and had not been noticed before. I would be grateful for your help with my issue!

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Mironeer
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Clare vdwBeginner
posted in Ask the Community
How to stop the new 'turn into slides feature' unlocking frames

The new feature where frames can be turned into slides is causing havoc on my boards. It means that frames that were locked can be unlocked (even with the shield lock). The only way I have found to stop it is changing the access from ‘editor’ to ‘can comment’ but this means those with the board link cannot even add sticky notes (which we do a lot). Help please!! The impact this morning resulted in a chaotic session :(

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Mironeer
William Bishop
Mironeer
William BishopMironeer
posted in Developer platform and APIs
Find us on Developer Q&A the first Wednesday of each month

Hey, Miro developers! We’d like to invite you to join our monthly Developer Q&A sessions, a dedicated time for you to get insights on any questions or topics you might have. It is hosted by our Developer Relations team and often we will also have special guests from the Developer Platform engineering and product team to cover more specific topics. When: The first Wednesday of each month at 5:30PM CEST/ 9:30AM CT, lasting for 30 min. Where: on our Discord channel #developer-Q&A-sessions Who can join: everyone exploring or building with the Miro Developer Platform is welcome to join - no matter how much experience you have with the Platform, this time is for you. How to submit topics for discussion : Interested in exploring a specific topic, or have questions on something in particular? Feel free to let us know by adding a comment in this thread or sharing your ideas with us on Discord ! For more common questions and topics, feel free to bring up during the session - no advance needed. W

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William Bishop
Mironeer
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Bruna Bianchoni SantosNew Here
asked in Ask the Community
How to configure Miro cards for a Jira board?

I downloaded the Jira Cards app on Miro and it is already configured by a Jira board that I do not have access to. How do I change the Jira board? Thanks to all :)

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LaPastaItalianaNew Here
posted in Ask the Community
restore button doesn't work

Hello everyone.A week ago I accidentaly deleted all I had on my Miro board at once. Still don’t understand how that happened. There were about 7400 objects, essential for my job. I am the board owner, not-paid plan. After reading all relative articles I tried to restore the board. I can see in my history the action of deleting, but the problem is when I click the restore button I see a pop up “restoring” for a couple of seconds, then it disappears and nothing happens. I’ve tried this multiple times and still can’t get my mind around it… what am I doing wrong?Would appreciate any help.

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Isidora LazicNew Here
posted in Ask the Community
How to set free restricted license as default license type for company's new members?

My company has recently upgraded to Enterprise plan and now I wish to set the default license type for new members (without needing to do it manually) as free restricted.

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MichelleCSBABeginner
asked in Ask the Community
Cant view user settings - just keeps creating new boards

Hi all, I am having a weird user experience problem that i have not encountered before. When i am trying to see the setting or the team members on a board - selecting eitehgr icon just creates a new untiltied board… i dont get taken to the list of team members or the settings. We are currently on Business plan license - only have 3 users and 3 boards so i dont think it is a licensing problem. My site admin has told me i am set up as admin too which should mean i can see who can access the boards etc? Driving me nuts,.,.. creating untilted boards uncessarily etc.

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Roberta BurtsalBeginner
posted in Ask the Community
Re-instating back up boards

How do I do this please - Import option is no longer there. Upload does not recognise .rtb files so that is not an option.

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HybridFlightNew Here
asked in Ask the Community
Embed Spotify in a Miro session?

Has anyone figured out how to play/embed their Spotify in a Miro session?

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ellawdrNew Here
posted in Ask the Community
Problems with Roadmap Template

I cannot see my tasks from the left side on my time table on the right side. Drag and drop isn´t possible? CAn someone please help me? Thank you!

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Frank Kardyb JessenBeginner
asked in Ask the Community
[RESOLVED] Enter key stops working in Text objects after selecting a mind map node

I use Windows 11 and the installed Miro application v. 0.10.80. When I edit a simple text like this … … it happens that the Enter button stops working and I cannot add additional lines. I could not figure out what triggers the problem. When I close the Miro App and start it again, the problem is solved – until next time. Yesterday it happened 3-4 times within 30 minutes so it becomes annoying and disruptive for creativity. Someone who has seen that issue?

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Jacob.VolkmannBeginner
posted in Ask the Community
For the Smartsheet to Miro integration, is there a size limit for the smartsheet? Unable to select large sheets.

I have a Miro board that I've linked to Smartsheet. My team and I have been using this board for several months, pulling in line items from Smartsheet as cards. However, today we're unable to select our Smartsheet and choose rows for importing. I can see the sheet name in the Select Sheet field — it attempts to load the line items but then reverts to the message: "Select Sheet to Start Adding Rows." I’m able to select other sheets that have less data and am able to pull those cards onto my miro board. So I’m curious if I hit a size limit and what is that limit.

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Chris LeNew Here
posted in Ask the Community
Just paid for starter, but it still says free?

I just paid for starter. Invoice even says “starter_monthly” but for some odd reason im still under the free account with a max of 3 boards. How can we fix this?

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ktoddBeginner
posted in Ask the Community
Enable Video Calls

I can’t enable video calls! The option isn’t present in my settings. Following this article but that option isn’t there https://help.miro.com/hc/en-us/articles/21992143796754-Video-calls-BETA#h_01JA83E7GV78NTFTHSDET048W2

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Robert Johnson
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cherryblossom7New Here
asked in Ask the Community
Help with Unexpected Ownership Transfer on My Board

Hello Miro Community, I’m facing an issue with a Miro boards that I created. I was the only person editing the board, but now I see that the ownership has been transferred to a person I DON’T KNOW who is a team admin of people I don’t know and I am its member, and I can no longer edit/delete the boards I CREATED AND MANAGED because the ownership belongs to one of the people in this team of complete strangers. This is quite frustrating, as I was the original creator and was managing it alone. I created the boards and was the only one editing them, so I’m really confused as to how this happened. I didn’t create this team, and now the boards I made are under someone else’s ownership. If anyone has experienced something similar or knows how to fix this issue, I’d really appreciate your help.

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Robert Johnson
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Satoshi FuruyaNew Here
asked in Ask the Community
Email change failed

I have a Miro account with the email which has “@xxxx.jp”. Then we changed the company domain to “@xxxx.co.jp”, and I tried to change the email settings from “.jp” to “.co.jp”. However, the Miro app shows the error message: "Sorry, this email is already registered. Please use a different email address.” Additionally, when I try to log in to Miro with Microsoft SSO of “.co.jp” on Safari, I can log in, but the email value in the settings page shows “.jp”. Do you know how I can change my email address to the new domain? We did not change the Microsoft account which set “.jp” or “.co.jp”

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Meirion WilliamsContributor
posted in Ask the Community
Web page links (open graph) don't show link previews any more?

Previously in Miro, when pasting a website link, Miro would grab preview information from the page and display this in a small box panel. Discussed in this thread: When you paste a website in Miro, what determines the information displayed. | Miro However now, when I paste a link, the preview is not created any more. The link just displays as a plain text only hyperlink. Why did the previews stop working? These were great for research, collecting links and URLs, etc. It is much harder to organise and visualise the text only links. Can this automatic functionality be restored? I don’t want to have to manually take screenshots of each site. Also the description and image pulled through was better than a screenshot.

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CarolineFangelBeginner
asked in Ask the Community
External links not showing embedded version

Hi all For a while now every time I paste a link the embedded version does not show up. It ends up as a regular text box. I read in an old post to paste into a notepad and then into the board, but that doesn’t help. I think maybe once in the last 4 months it worked. Anyone have any suggestions on what to try? I use the browser version, but downloaded the Miro app to test this and it didn’t help.

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Community of ProfessionalsNew Here
asked in Ask the Community
Request for Immediate Cancellation and Payment Dispute

Dear Miro Support Team, I am writing to request immediate cancellation of my subscription and assistance with a payment issue. I subscribed to the paid plan but used it for only a few hours before deciding to cancel. I attempted to cancel the subscription right away. However, your system has continued to attempt charging my card, even though I no longer wish to use the paid plan. Moreover, I cannot remove my card details from my account, which puts me at risk of unwanted charges. Please cancel my subscription immediately, stop any further payment attempts, and remove my payment method from your system. I appreciate your prompt help with this situation. Best regards, Inna Hryshkovets

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Pepe CáceresBeginner
posted in Developer platform and APIs
How to upload new image using API v2

Hi!! I would appreciate if someone could give me an example of uploading a new image with https://api.miro.com/v2/boards/{board_id}/images described (not completely) in https://developers.miro.com/reference/create-image-item-using-file-from-device In fact, what I’m trying is duplicating an existing image in a board into a new one. Because its url is private, I cannot use it by speciffying its url so I’m reading its content and trying to upload it in the same way if it would be an image from device. Thanks in advance!!!

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SadeBeginner
asked in Ask the Community
Login impossible due to change of Mail

Hi, I am trying to recover access to my boards on my educational plan. I cannot login anymore, because somehow it does not accept my password anymore and I can’t reset it, because it seems like the boards were on my old account. That account is linked to an email, that does not exist anymore, because I switched universities. I am using my new account now, but need these boards on the other account. I don’t know how to regain access to these boards. Would really appreciate any help. Thanks!

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JoyceSohNew Here
posted in Ask the Community
Exporting an image or vector with transparent background

Hi all, I am trying to export an image, but I can see the grey background in my mind map. Is there a way to export with a transparent background or white? Even exporting with PDF I can see the background grey I tried to use other programs to remove background, but that affected the quality of the image.

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johnbuttler360
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11 SunBeginner
posted in Ask the Community
Folders?

I am surprized that I can’t organize my boards in folders. I have just started with Miro and I have only 10 boards and even that is hard to manage. I have to believe people have hundreds of boards as I will have someday. How do they organize boards? Why can’t I create a folder structure? My solution is to name boards like this: AA - Board 1 AA - Board 2 BB - Board 1 etc… This is pretty hokey. Any ideas?

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klb75New Here
asked in Ask the Community
Frames keep disappearing and being copied/reordered

I use frames inside my board, and lately Miro keeps deleting frames, cloning frames, and sometimes reordering frames (which could, perhaps, be a combination of cloning and deleting). I don’t do anything fancy (eg. manually reordering frames); this just happens. It also seems to be happening at an increased rate lately. Unfortunately it makes Miro essentially unusable for me, since I often want to refer to previously-created frames… Any suggestions?

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Ricky RiveraNew Here
posted in Ask the Community
Stakeholder Map Help

I would like to hire someone help me build a Miro stakeholder, enity relationship map for over 200 employees. Is anyone for hire?

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Mironeer
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