Can not proceed with the payment

Hi ​@perspective.english thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.

Hi Miro team, when will I get an answer, I want to get a paid plan but still unable to!? 

​@perspective.english Tip: If you have changed the number of Licenses dropdown to be less than the number of members that are currently on your team, you will not be able to proceed (e.g., there are five people on your team, but you just want to upgrade and pay for yourself) - you would need to remove users from the team first. And if you are not the team adminz you would need to create a new team and then move your boards to the new team.

More on tall of this (with screenshots) here:

https://community.miro.com/ask-the-community-45/issues-upgrading-my-plan-18859

I have 1 member and I wrote 1 license, this is my first time trying to pay for Miro… and the “Next” button still doesn’t light up

​@perspective.english Thanks for confirming.

Are any fields highlighted red?

If you're comfortable sharing a screenshot, while masking/blurring and personal information, that may help some spot something that we're not seeing. 

I left the CVC empty for demonstration purposes but even when filled in the Next button isn’t lighting up

​@perspective.english I removed the image for privacy purposes. 

Here is the issue:

You have 9 members in the team, but you are changing the Licences dropdown to "1 member".

You cannot proceed until you either purchase 9 Licenses or remove 8 other team members. 

If you don't want to remove members from the team, you can create a new team and then move your boards to the new team.

Details on how to do this are in the link I shared above (here it is again):

https://community.miro.com/ask-the-community-45/issues-upgrading-my-plan-18859

That works, thank you! Even thou I chose 1 member plan in the beginning I still had to remove 8 members