Questions & Ideas

Dear Miro Support Team,My name is Liza, and I am a Ukrainian teacher and college student. I recently heard about the opportunity for Ukrainian educators and students to receive free access to Miro, and I would like to ask if I could benefit from this program.I have been using Miro's Free plan for approximately two years, and it has been an incredibly useful tool for my teaching and studies. As an English teacher, I use Miro to create interactive lessons, organise learning materials, and make my classes more engaging for my students.Due to the current circumstances in Ukraine, it is very difficult to afford a paid subscription. I would be extremely grateful for the opportunity to access Miro's additional features for free, as it would greatly support my work as a teacher and my studies.Could you please let me know whether I am eligible for this opportunity and what steps I should follow to apply?Thank you for your time, understanding, and support of the Ukrainian educational community.K

Dear Miro Support Team,My name is Veronika, and I am a Ukrainian teacher and university student. I recently heard about the opportunity for Ukrainian educators and students to receive free access to Miro, and I would like to ask if I could benefit from this program.I have been using Miro's Free plan for approximately four years, and it has been an incredibly useful tool for my teaching and studies. As an English teacher, I use Miro to create interactive lessons, organise learning materials, and make my classes more engaging for my students.Due to the current circumstances in Ukraine, it is very difficult to afford a paid subscription. I would be extremely grateful for the opportunity to access Miro's additional features for free, as it would greatly support my work as a teacher and my studies.Could you please let me know whether I am eligible for this opportunity and what steps I should follow to apply?Thank you for your time, understanding, and support of the Ukrainian educational com

I  can’t ask the support because I’m free plan so I’m asking here...I'm having an issue with Miro where the small website logos/icons (like Google Drive, Notion, etc.) that used to appear on my linked shapes have completely disappeared. I have multiple shapes (rectangular boxes) with external hyperlinks attached. Previously, Miro displayed a small icon/logo on each linked shape, making it obvious that the shape was clickable. Now, none of the linked shapes show those icons anymore. When I hover over a shape, Miro displays a tooltip with the URL and the message "Ctrl + click or drag to select object" (see attached screenshot). When I click the shape, the external link opens immediately, so the hyperlinks themselves still work. When I click on an empty area of the board, Miro briefly highlights the linked shapes. I’ve tried multiple boards - none work. I've already refreshed the board, but the icons are still missing. Has Miro recently changed how hyperlink icons/favicons a

This was asked 3 years ago "Is there a way to make the images one imports or download more/ less opaque. It would be interesting to have as a way to “see through” one image to see someone else collaborating on top and behind" has there been any updates to Miro to be able to do this?

Hello Miro Community Team, I am using a Miro Education account and urgently need help restoring access.I transitioned into a new role at my university, moving from a project staff member to a Project Lead within our teacher education department (Lehrerbildung). Due to this promotion and change of department (Zentrum für Lehrerbildung → Prorektorat für Studium, Lehre und Internationalisierung), my official university email address was changed, and my previous inbox was deactivated.Now, Miro is requesting a confirmation link sent to my old, non-existent email address, completely locking me out of my account and my boards. Could a Miro team member or moderator please convert this forum post into a private Support Ticket? I need to safely share my old and new university email details with the support team so my account can be updated to the new address. Thank you very much for your help!

Dear Miro Team,My name is Ira, and I’m an English teacher from Ukraine. I’ve been teaching English for over eight years, and since the beginning of the full-scale war, I’ve been working online.I love finding ways to make lessons more interactive, rather than just work through a textbook. Miro makes this so much easier and I appreciate how much you can do with the platform.At the moment, I’m not able to afford a paid subscription, so I wanted to ask if it would be possible to receive complimentary access through your support programme for Ukrainian educators. Having access to Miro would mean a lot to me.Thank you for supporting Ukrainian educators. Best regards,Ira

Dear Miro Community Team,My name is Anna Makodzob, and I am from Mykolaiv, Ukraine. I teach Spanish to Ukrainian students at an online school called Four School, helping them develop their language skills through interactive and engaging lessons.In my teaching, I enjoy creating visual learning materials, interactive exercises, and activities that make learning Spanish easier and more enjoyable. Miro has been a very useful tool for organizing my lessons and encouraging students to participate actively.One of my favorite Miro features is the interactive whiteboard, which allows me to organize lesson materials visually and create engaging activities for my students. I would love to make even better use of Miro's educational features to support Ukrainian learners.I would be very grateful for the opportunity to apply for the Miro Education Plan.  I would be happy to provide proof of my teaching role or any other documents required for manual verification.Could you please help me submit a su

Anybody else experiencing brandkit fonts not displaying correctly?But when I double click the text box and becomes editable, the correct font does show.Noticed within the last 1 week or so.

Dear Miro Team,I hope you are doing well.My name is Alena, and I work as an English tutor in Ukraine. I recently came across information about complimentary access to one of your paid subscription plans provided as support for Ukrainian educators.I would sincerely appreciate it if you could let me know whether this program is still available and advise me on the application process.Thank you very much for your time and for supporting teachers during this challenging period.Kind regards,Alena 

Hi community, Is it just me or we can’t anymore change our board thumbnails ? I can’t see the option to upload an image for the thumbnail.I hope its just a bug and not an update because my whole organisation and navigation rely on it.Cheers.Charles Collin 

Hi Miro team,I'm trying to recover access to an old Miro account that I created two years ago using a corporate email that had a domain change.The email address has since been permanently decommissioned. Unfortunately, I recently got logged out of Miro and can no longer sign in or reset my password because I don't have access to that email account anymore.I contacted Miro Sales, but they advised me to contact Support. The issue is that I currently only have a Free plan and cannot find a way to open a support ticket.I am the original owner of the account and can provide additional details if needed, such as:- Full name- Old email address- Approximate account creation date- Names of boards or other account detailsThank you in advance.

Hello,I recently purchased the Miro Starter plan through the New Starter offer, which included free editing.I am the only member of my team and I have not added any other members or purchased additional licences.I use Miro for my online English classes. I simply create an exercise board and share the board link with my students so they can open it and edit the exercises. I have not invited them as team members or selected them as members.However, when my students try to edit the board, Miro is asking me to pay for an additional licence/member.I don’t understand why I am being charged for this because I understood that my Starter plan included free editing, and my students are only accessing the board through the shared link.Could you please check my account and explain why I am being asked to purchase an additional licence? Can I kindly ask to solve this issue immediately and cancel the extra bill and my subscription.  i am looking forward to hearing from you. Thank you.

My name is Alina, and I am based in Ukraine. I am an active user of your platform, utilizing Miro for educational and collaborative purposes. Given the ongoing and exceptionally challenging circumstances in Ukraine, I would like to inquire if Miro offers any special support, grants, or extended access (such as complimentary access to the Business plan) for Ukrainian educators, students, or community initiatives.I deeply appreciate how valuable Miro is for my work, and any guidance or assistance regarding available programs for users in Ukraine would be greatly appreciated.Thank you very much for your time, understanding, and support.Best regards, Alina Kopytko

Hello Miro Support team,I'm reaching out because I'm locked out of my Miro account and unable to recover access through the normal process.My account is registered under the Education plan with the email address a***a@etudiants.u-paris2.fr. My university recently changed its email domain, and this old address is no longer active or accessible to me.When I try to sign in, password login is currently disabled and I'm prompted to use a magic link instead. However, that magic link is sent to the old, inactive email address above, so I have no way to receive it and complete sign-in.Could you please help me regain access to this account and update it to my new, active email address? I'm happy to provide any verification you need (student ID, proof of enrollment, confirmation of the domain change, etc.) to confirm this account belongs to me.Old email (no longer accessible)Thank you very much for your help.

Dear Miro Team,My name is Maria, and I am a Spanish language tutor. I love using your platform to create engaging and interactive lessons for my students.I would like to kindly ask if you could support me by providing a free educational subscription or teacher access. It would be a tremendous help for my teaching work.Thank you so much for your support, understanding, and for creating such a wonderful platform!Best regards,Maria

I ran into this problem: When I go to the MiRO board, zoom in on the object I want, MiRO immediately freezes and doesn’t load the object; the buttons on the screen freeze right away (I’m using a Redmi tablet, and the problem occurs whether I’m using the MiRO app or a browser). I’ve tried various solutions: clearing the cache, browsing in incognito mode—nothing works. What else would you recommend?

Hello Miro Support Team,I am an educator currently working with Alibra school in Russia. I would like to apply for the free Miro Education Plan to use it for my online classes with my students. However, my educational institution does not provide teachers with institutional email addresses (we do not have a .edu or .k12 domain), so I have to use my personal email address for work.I have valid screenshots of my school account that clearly confirm my employment and teaching status. Could you please convert this forum request into a private support ticket so I can securely submit my documents for manual verification?Thank you very much for your assistance!

Hello everyone,I use Miro for my studies, and since I have a lot of different subjects, I decided to apply for the free Education plan. My application was approved, and my plan details state that it includes unlimited boards.However, I’m still limited to editing only my three most recently created boards, just like on the free plan.I don’t understand why this restriction is still in place. Has my Education plan not been fully activated, or is there something else I need to do?If anyone knows how I can resolve this issue, or if someone from the Miro team could help me, I would really appreciate it.Thank you

Hello Miro Team!My name is Viktoriia, and I am an English teacher from Ukraine. I teach English online and would love to use Miro to create interactive lessons, speaking activities, vocabulary boards, and collaborative exercises for my students.I have heard that Miro may offer free access or special support for Ukrainian educators. Could you please let me know whether any such programme is currently available and how I could apply?Thank you very much for your time and consideration!Best regards,Viktoriia

Hello MIRO Team,We would like to purchase two Business licenses.Unfortunately, our company policy does not allow payments by credit card. Could you please let us know if it would be possible to pay by bank transfer instead, based on a proforma invoice, for two Business licenses?Thank you for your help. We look forward to your reply.Kind regards,Kamila MarcinekRauscher & Stoecklin Polska Sp. z o.o.

I need to get a board ownership change to myself where I have access to the board through a link but I am not a member. Is that possible? If yes then please share the steps. 

Dear Miro Team,My name is Nazar, and I’m an English teacher currently living and working in Ukraine. Thank you for the support you have extended to Ukrainians. It truly makes a difference.My students greatly enjoy using Miro for brainstorming, vocabulary games, and translating their ideas into visuals, and I enjoy working with it just as much. The AI features have been a real gamechanger for me personally. With them, class preparation feels much, much easier and saves me so much time, still creating a very visually pleasing design to every single class I conduct.However, I’m facing financial difficulties at the moment and can’t afford the subscription. I’ve heard you provide a complimentary plan as part of your support for Ukrainian educators, therefore I’d like to apply for it as well. I’d be immensely grateful for this help.Thank you for all you do for teachers and learners worldwide!Best regards,Nazar

Hello,I am a student at an educational institution in France, and I would like to apply for the Miro Education Plan.However, my institution does not provide students with an institutional email address ending in .edu or .k12. I only have my personal email address associated with my Miro account.I do have official documents that can prove my student status and confirm my enrollment at my institution.Could you please convert my request into a support ticket so I can submit these documents for manual verification of my student status?I would really appreciate your help, as I use Miro for my studies and would benefit greatly from the Education Plan.Thank you!

I have a lot of deactivated users in our instance which are not found in the SCIM API. I can manually delete them via the UI in batches of 50 but this is tedious. Is there a way to do this in bulk using the API?