Questions & Ideas

 The help center for Miro's free plan advises me to delete one of my three most recent boards to create a new board. This is absurd. It is a major change to the board usage policy. The introduction of this change was kept quiet by Miro. This is highly unfair behavior! As a user, I was completely caught off guard at the beginning of the school year. On top of that, I am being told that there is no significant change! Please provide an explanation.

Hello, I originally created a Team under an Education Plan, but I have since graduated and am no longer eligible. After an accidental plan change, the Team is now on the Free Plan and some existing boards are locked.The Team still has current students/professors who are eligible for the Education Plan and who are Team Admins. We need to preserve the existing boards, members, and permissions.Could a Miro representative please advise on the correct process, or contact me privately, to restore Education Plan eligibility or transfer the Team to an eligible admin?

Hello,I'm experiencing an issue with the YouTube video embedding feature in Miro. Normally, when I copy and paste a YouTube link into the Miro board, the video player appears automatically. However, as of today, this function has stopped working.Now, when I paste a YouTube link, it only shows up as a regular link with a thumbnail image, not as an embedded video player. Strangely, the YouTube videos I previously inserted are still displayed correctly and work as expected.I’ve tried refreshing the page and using different YouTube links, browsers, and devices, but the issue persistsCould you please help me resolve this?   

Dear Miro Team,I hope this message finds you well.My name is Kateryna and I am a teacher of English currently living and working in Ukraine. I am writing to kindly inquire whether Miro is offering free access or extended features for educators and users based in Ukraine, in light of the ongoing war and its impact on education and communication.In these challenging times, online tools like Miro have become essential for continuing our work and supporting our students. I use digital platforms daily to organize lessons, collaborate with colleagues, and engage students in creative and interactive ways — and Miro’s features are particularly well-suited for visual learning, brainstorming, and language activities.However, given the difficult economic and infrastructural situation here, it has become increasingly hard to maintain paid subscriptions. I have heard that some companies are offering special support or free access to users in Ukraine, especially for educators and nonprofit professio

Dear Miro Support Team,I hope this message finds you well. My name is [Your Name], and I am writing to you today with a special request regarding the Miro platform. In light of the ongoing challenges faced by the people of Ukraine, I would like to propose the introduction of a free subscription tier specifically for Ukrainians.The current situation in Ukraine has significantly impacted the lives of many, making it difficult for individuals and organizations to access essential tools and resources that support productivity and collaboration. Miro, as a leading platform for visual collaboration, could play a vital role in providing much-needed support to the Ukrainian community during these trying times.By offering free subscriptions to Ukrainians, Miro can help: Facilitate Remote Work and Education: Many Ukrainians have been displaced or are working from remote locations. Access to Miro would enable seamless collaboration for remote teams and educational institutions, ensuring that work

Hello Miro Community Team,My name is Anastasiia, and I am an educator based in Ukraine. I actively use Miro to create visual materials, organize lesson plans, and conduct interactive lessons with my students.I learned that Miro supports Ukrainian educators by providing complimentary access to premium features. Could you please help upgrade my account to this program or the Education Plan?I am more than happy to provide proof of my teaching activity and identity privately if needed.Thank you very much for your support!Best regards,Anastasiia[ English Teacher / SpeakEasy online school]

I am a member of 2 Teams.  Iw ant to leave both.  I have tried to follow the instructions provided by others but I am not seeing the visuals provided.  Can anyone help me from here? 

Hi everyone,I haven't logged into my Miro account for a long time, and unfortunately, I can't remember the password anymore. The bigger problem is that the Gmail account I originally used to create the Miro account was accidentally deleted, so I can't access the recovery emails or reset the password through that address.The Miro account still contains some important information that I'd really like to recover. Has anyone experienced something similar or knows if there is another way to verify ownership and regain access to the account?Any advice or suggestions would be greatly appreciated. Thanks in advance!slope

Hi everyone,Nothing against the AI feature, but I’m experiencing a serious UI issue that may be a bug.The AI dialogue box appears on top of the context menu and prevents me from seeing some of the menu options (see screenshot below).At the moment, I have to click around the board to find a position where I can both select the element and access the full menu. This creates unnecessary friction.Is there a way to move, minimise, or hide the AI dialogue box? Thanks for any help!  

Hello Miro Support team,I'm reaching out because I'm locked out of my Miro account and unable to recover access through the normal process.My account is registered under the Education plan with the email address a***a@etudiants.u-paris2.fr. My university recently changed its email domain, and this old address is no longer active or accessible to me.When I try to sign in, password login is currently disabled and I'm prompted to use a magic link instead. However, that magic link is sent to the old, inactive email address above, so I have no way to receive it and complete sign-in.Could you please help me regain access to this account and update it to my new, active email address? I'm happy to provide any verification you need (student ID, proof of enrollment, confirmation of the domain change, etc.) to confirm this account belongs to me.Old email (no longer accessible)Thank you very much for your help.

Hi there, for the past couple of days, can’t sing in with a password, was wondering when will this be a option again?

"We've just sent you a unique sign-in link to your email" I am NOT receiving the link, and there are 100% no blocks in the email - I don't understand the reason. I've been struggling for two days now — I can't access the boards with my students and check the assignments. AI bot writes standard recommendations, and its emails are delivered without any issues, but there's no link. My email is fine - no firewalls; everything is disabled . Why isn't there a link? How else can I get into my main education account? 

We're experiencing a critical SSO outage and have been unable to access our Miro environment due to a SAML configuration issue.Support ticket #1039851 was opened about 24 hours ago, and the incident is affecting approximately 100 users.We would appreciate any assistance in escalating the case or providing emergency admin access so we can restore service. Thanks.  

My free trial ended on October 2nd, and I was surprised to see a charge immediately. I expected to receive a reminder before the subscription continued, but I got nothing. Even worse, I keep getting notifications about failed automatic payment attempts; my bank balance isn't high enough to cover such a steep cost—I’m just a student.I’ve already submitted a support ticket, but no one has contacted me yet. I’m turning to the Miro Community for help so I can move forward; I simply cannot afford this expensive fee. Also, since October 2nd had only just begun, why was I charged right away without any prior renewal notice?

closedI signed up for the 14-day free trial to try Miro, but unfortunately forgot to cancel it before the trial ended. I sincerely apologize for this oversight.As soon as I noticed that the trial had been converted to a paid subscription, I immediately tried to cancel it. However, I could not complete the cancellation because the $480 invoice had already been generated as an outstanding invoice.I did not intend to continue with the Business annual subscription, and I have not used the Business seats after the trial.Could you please help me:Cancel the Business subscription; Void or waive the $480 outstanding invoice; and Confirm that the amount will not be charged to my card?I would really appreciate your understanding and assistance in resolving this matter.

Hi everyone,I accidentally deleted my Miro account twice, and now I can't create a new one with the same work email. Every attempt returns the error: "The allowed number of accounts has been exceeded. Please use a different email address."What I have already tried:- An alias of the same email (with "+"), which returned the same error.- Direct login, sign in with Google, a private browser window and a different network. The error persists in all cases.Has anyone been through this? Is there a way to unlock the email or restore a deleted account? If only the support team can fix it, could someone point me to the right contact channel?Thank you!

Dear Miro Team,My name is Yuliana Ivasyk, and I am an English teacher from Ukraine. I have recently started using Miro to create interactive lessons and learning activities for my students, and I have found it extremely helpful for making my classes more engaging.I am currently building my teaching practice, so paying for a subscription is difficult for me at the moment due to the  war and the country’s economic situation resulting from it. Therefore, I kindly want to ask if there is an opportunity to receive free access to Miro or to join a support program available to Ukrainian educators.Having access to Miro’s full functionality would make a real difference to my lessons and allow me to create better and more exciting learning process for my students. I would be very grateful if you could consider my request.Please let me know if you need any additional information.Thank you for your time and for supporting Ukraine.Best regards,Yuliana Ivasyk

Hello Miro team!I hope this message finds you well.I’m a beginner English tutor from Mariupol, Ukraine, and I’ve recently started using Miro for my lessons. I’ve utterly enjoyed using the platform — it has made my lessons much more interactive and engaging, and I really love the way I can organise my materials and activities on the boards.As a tutor from Ukraine, I would be really grateful if you could provide me with a free version of Miro. It would mean a lot to me, especially as I’m only starting out as a tutor and trying to build my teaching practice.I would really appreciate your support and the opportunity to keep using Miro for my lessons. ❤️Thank you so much!

Hi everyone,I’m having an issue when exporting a Miro board to PDF.I have a Block Arrow shape between two elements. The shape is displayed correctly in the Miro board, but when I export the frame/board to PDF, the Block Arrow disappears, while the rest of the elements are exported correctly.I’ve attached two screenshots for reference:Image 1: PDF export — the Block Arrow is missing. Image 2: Miro board — the Block Arrow is visible correctly.Has anyone experienced this issue with Block Arrow shapes?Is there any specific setting, layer, object property, or PDF export limitation that could cause a Block Arrow to be visible in Miro but not included in the exported PDF?Thanks in advance for your help.. 

Dear Miro Support Team,My name is Olha Shumakova, and I am an English teacher based in Ukraine.I actively use Miro for my daily work and projects, but due to the ongoing war and difficult economic situation, I cannot afford a paid subscription. Access to advanced features would help me enormously to conduct interactive lessons for my students.Could you please let me know if my account is eligible for a complimentary upgrade or special support program for Ukrainians? If necessary, I would be happy to provide proof of my Ukrainian citizenship or any additional information that may help with the review of my request.Thank you for standing with Ukraine and supporting our community.Best regards,Olha Shumakova 

Dear Miro Support Team, My name is Sydorenko Anna, and I am a teacher from Ukraine.  I wanted to kindly ask if this policy of providing free access to Ukrainian educators will be extended into the upcoming year. Having access to Miro’s advanced features has been a tremendous help in delivering quality education, and I would be deeply appreciative if this initiative continues. Thank you once again for your support and for making a positive impact on educators like me. I look forward to hearing from you. With kind regards,Sydorenko Anna

I just got billed again after unsuccessfully trying to cancel my subscription.  I am looking for a refund. Thank you

Hello Miro Team!My name is Adriana, and I am a Ukrainian educator.I run an independent educational project focused on helping Ukrainian students prepare for theNational Multi-Subject Test in Biology. I use Miro to create interactive lessons, visual explanations, diagrams, and educational materials for my students.I recently learned that Miro provides special support for Ukrainian educators, including the possibility of free access to Miro Education.I would be very grateful if you could let me know whether I am eligible for this support and whether I could receive free access to the Education Plan or premium features.Thank you very much for your help and support! 🤍Best regards.

I’m using Chrome Version 137.0.7151.69 on a MacBook Pro running macOS Sequoia version 15.4.1. The Miro web app won’t load, even after clearing my cache, either in normal mode or in incognito mode. The Miro desktop app loads, but is not responsive.My connection supports Websockets and WebAssembly.It seems like many users are complaining about the Desktop App, not sure what is wrong with the Web App, but this is increasingly frustrating!

Hi,I am trying to recover access to my boards on my educational plan. I cannot login anymore, because somehow it does not accept my password anymore and I can’t reset it, because it seems like the boards were on my old account. That account is linked to an email, that does not exist anymore, because I switched universities. I am using my new account now, but need these boards on the other account. I don’t know how to regain access to these boards.Would really appreciate any help.Thanks!