Questions & Ideas

Hello Miro Team!My name is Yana, and I am an English teacher from Ukraine. I use interactive tools to make my lessons more engaging, practical, and student-centered.Due to the ongoing war in Ukraine and the financial challenges it brings, paying for a subscription is not always affordable. Would it be possible to receive free access to Miro's paid plan or have my account upgraded as part of any support program available to Ukrainian educators?Thank you for your time, understanding, and support for the Ukrainian community. Your help would make a real difference in my teaching practice and in the learning experience I provide to my students.Best regards,Yana

Dear Miro Support Team,I’m writing to ask whether it is possible to receive a free Miro subscription as a Ukrainian user.Due to the ongoing war in Ukraine, access to affordable digital tools is especially important. I use Miro for my work and would greatly appreciate the opportunity to access the paid features for free, if there is a program available to support Ukrainian individuals or professionals.Could you please let me know if I am eligible for a free subscription or if there are any special programs available for Ukrainian users?Thank you for your time, understanding, and support.Best regards,Viktoriia

Hello! My name is Anastasiia and I am from Ukraine. I am trying to make my lessons as interactive and cool as possible, and it would be really cool to have more than 3 boards. I would really appreciate to have free subscription for my account. Thank you in Advance 

Hello,I can’t sign in to my Miro account registered. When I enter my email, I see “Check your email – we’ve just sent you a unique sign-in link,” but the email never arrives. I’ve checked Inbox, Spam, Trash and I still have full access to this mailbox.Could you please check whether the sign-in emails are being sent and help me regain access? I have an important board on this account. I’m happy to verify that I own this email address in any way you need.Thank you,

I have deleted every board, deleted team members, deleted my team, EVEN DELETED MY WHOLE ACCOUNT. Yet Miro keeps trying to charge me.

Hey Miro team,the board overview (which is heavily used by our organisation) seems to be locked in a column in the middle of the screen and does not resize according to the window size. This looks like a bug. More importantly, all board thumbnails are gone! They seem to be present in the board details but are not displayed in the board overview. Note that both are related to the space view (Browse view, not Overview) – Thumbnails seem to work for starred board view though. Could you please fix this asap – super annoying! Much appreciated.

Hi,Is there a way to stop the invasion of messages in Miro promoting AI? I know force feeding this tech is a strategy Google uses with Gemini, but it would be great to be able to click on a button to stop these messages. Right now, I can only click on “Not now” and have the message displayed again later.Or am I missing something?

 Hello Miro Support Team,I’m contacting you because a feature I regularly relied on has stopped working in the Miro iPad app.I used to open Photos and Miro side by side using Split View and drag images directly onto my boards. This workflow worked before, but it no longer does.Device details:iPad Air 11-inch (M2) iPadOS 26.6.1 Miro app version 3.25.30241403Troubleshooting already performed:Tested dragging images from Photos into the Miro app. Tested dragging images from Safari into Miro. Tested Miro both in the native app and in Safari. Sent a screen recording showing the issue in my previous support chat.I understand that editing and drag-and-drop may be limited in Safari on iPad. However, my main concern is that the feature stopped working in the native Miro app as well.Could you please confirm whether drag-and-drop from Photos into the Miro iPad app is currently supported? If it is, I would appreciate a technical investigation into why it no longer works on my device.Please escalate

Dear Miro Support Team,I am an independent English teacher and educational methodologist based in Ukraine, with over 15 years of teaching experience. I run Edu Combo, an educational project supporting English learners and students preparing for Ukraine’s National Multi-Subject Test (NMT).I would like to use Miro to create interactive lessons, visual grammar explanations, vocabulary activities, and collaborative learning materials.Could you please let me know whether any complimentary subscriptions, educational upgrades, or special support options are currently available to Ukrainian educators working independently?As a self-employed teacher, I would appreciate guidance on whether I can apply outside the standard Education Plan process. I am happy to provide documents confirming my teaching qualifications and Ukrainian residency if required.Thank you for considering my request. Access to additional Miro features would be a valuable resource for my teaching and my students.Kind regards,

I’ve been using Miro since 2018 and have recommended it to many colleagues and friends, so I’m really sorry to be posting here. I started a 14-day Business trial and downgraded before it ended, expecting to return to the free plan. Instead, the “Downgrade Scheduled” email said my team would move to a paid Starter plan (yearly). I didn’t intend to keep a paid subscription and didn’t understand this outcome when I made the change. I know I should have checked more carefully, but I’m hoping for some help.Our team has 19 licenses (18 allocated). Only 5 members have logged in this year, and even those 5 mostly view boards rather than create content. The rest have not logged in at all this year and no longer need access. The invoice due November 11, 2026 has not been paid, and we have not used any of the included AI credits.Since this charge came from an unintended plan change and nothing has been paid or used yet, could the issued invoice be cancelled? If that isn’t possible, could we reduc

Dear Miro Support Team,I would like to clarify whether my account could be affected by any regional restrictions.I created my account in Russia four years ago, but I have been living in Italy for over six months and currently use Miro exclusively from Italy. I have an active paid subscription, which I pay for using an international bank card issued in Italy.I use Miro professionally for teaching English, and my boards and teaching materials are essential to my work.Could you please confirm whether my account will remain accessible under these circumstances and whether I need to take any additional steps to ensure uninterrupted access?Thank you for your assistance.Best regards,

Dear Miro Support Team,I hope this message finds you well.First of all, I would like to express my sincere gratitude for the platform you have built. Miro has become an essential part of my work, and its interactive features and smooth user experience make it, in my opinion, one of the best tools for visual collaboration.I am an English and math tutor, and I teach children from Ukraine. Despite the challenges of the ongoing war, I am committed to giving my students a high-quality education, and Miro plays a vital role in my lessons.I have been a paying subscriber because I genuinely enjoy your services. Recently, however, I learned about the remarkable support Miro has offered to Ukrainians and to people in education, and I was truly moved by this act of kindness. I would like to politely ask whether there is an option for tutors from Ukraine to apply for a free subscription under such a program, and whether I could be considered.If this is possible, I would be grateful for your guidan

I am trying to reach you guys at Miro. But without a payed subscription its impossible. YOu are charging me 288usd per year, since 2024 and I dont even have an account. Whats going on??!!?!?!?!?!?!?!?!?!??!?!

I've permanently lost access to my email and am paying for a membership. What can i do?Is there a way to change my email connected to this miro account without having access to it?Should i just cancel and accept my loss? Can i even cancel without verification?

Hello Miro Community Team,I am following up on my application for the Miro Education Plan as an educator.I am a public-school teacher employed by the Secretaria de Estado de Educação do Distrito Federal (SEEDF) in Brasília, Brazil. My institution does not provide me with an individual institutional educational email address, so I am unable to complete the standard Education Plan application form.I originally posted my request in the designated Education Plan thread on September 17, 2026, and I also posted a follow-up on September 22, but my case has not yet been converted into a support ticket.I can provide an official government-issued payslip confirming my current employment and teaching position at SEEDF.Could you please convert this request into a support ticket so that I can submit my employment documentation privately for manual verification?My Miro account is currently registered using my personal email address.Thank you very much for your assistance.Mateus MedeirosPublic-school

Hello,Has anyone populated a mindmap from an Excel spreadsheet from the automation tool, n8n.io? Many thanks

Love using Miro,I know we can export to excel, however is there a way to convert a mind map to an outline editable text view? Like how transno can convert list view into a mind map and vice versa. 

Greetings,I have some complex and very big mind maps I want to import into Miro (otherwise Miro is pretty limited so far for me, if I can’t to import my old works).Is it possible to import such mind maps?I use MindNode, so I’m allowed to export to Markdown, text, OPML, csv (among the usual formats).Any workaround to suggest?TNX!

Hi there! Is it possible to export Miro Mind Map with keeping the hierarchy? I’ve tried to export in CSV, but I get a flat list of items. Maybe it is possible using API?

I’m thinking of upgrade to starter plan, but even I create a new paid team in which I’m the only user, the minimum member available is 2.I only want to pay for myself, and there’s no other member. Is there a way to adjust member while upgrading?

The fact that Miro removed all paid plans for individual users is just very strange. The fact that all users who work individually have to pay double of what they paid in previous years is unbelievable. Imagine a 100% increase in costs, everyone would walk away… Please bring back paid plans for single users.Opinions anyone? :)

I'm not sure if anyone else is having this problem, but Mirror is making me pay for two members when there is only myself in the workspace. I was really wanting to use this software, but now I'm going to have to look at finding alternatives.Is anyone aware of how this can be resolved, or is this something that Miro is able to help me with? ThanksKrish

Dear Miro team, I use Miroboard in my classroom at school but there is something that is rendering the website unusable for me. Every time I try to log in, the website sends a link to my email for me to be able to sing in. This consistently takes 2-3 minutes of waiting for the email to show up in my inbox. even 1 minute is too much in a classroom of more than 30 students who are waiting to see the board. can you PLEASE add the feature of being able to sing in normally with a password or 2FA? Being able to preserve the same board for all my different classrooms saves valuable time to start the lesson. teaching is already hard enough. please help.Looking forward to hearing from you. 

Currently when I paste a link I have this message "There was an issue unfurling the content. Please check the URL and try again later."The idea is have the view on the Sharepoint's library content.

Hello,We have recently updated our Miro billing details so that our subscription is now invoiced through the EU entity, RealtimeBoard B.V. (Netherlands).For our internal tax and accounting requirements, we now need a valid Certificate of Tax Residence for RealtimeBoard B.V. issued by the Dutch tax authorities.Could you please help me to know how to obatain the most recent Certificate of Tax Residence available for RealtimeBoard B.V.?Thank you very much for your help.Best regards,Eva