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Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

9876 Topics
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TiffanybNew Here
posted in Ask the Community
Why text is more clear in editing but blurry afterwards

Is this only my Miro or is this normal? The text is a lot more clear when editing. Once finish editing, it is burry.  

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CokemcNew Here
asked in Developer platform and APIs
I cant access my white board and so cant see my other boards

I cant access my white board and so cant see my other boards. I am able to log in but when logged in I can't see any boards just blank ones.

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BenWJohnsonNew Here
posted in Ask the Community
How to migrate an old draw.io diagram to Miro

I have an old diagram in the drawio format, I want to import into miro. I’m not able to export from diagrams.net into the vsdx format as described here: https://help.miro.com/hc/en-us/articles/11842913643538-Import-Draw-io-diagrams-to-Miro. Looks like that feature was removed in March of 2025: https://github.com/jgraph/drawio/blob/7114e2037b400fabce0824bfc8f20703eeda5fd4/ChangeLog#L208

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MEHMET EMRE ULKUNew Here
posted in Ask the Community
my account hasn’t been upgraded yet.

 Hi,I upgraded my membership hours ago. The payment was successful, but my account hasn’t been upgraded yet. I saw a message about “Team Members” during the process. Could you please check and help me with this?Thank you! 

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KA_CrottyNew Here
posted in Ask the Community
Timeline disappeared - shows 'private' graphic

Help!I was working on an extensive timeline, one that i was anticipating pulling multiple workstreams out of, when suddenly it glitched and came back with the icon below. I cannot revert back, my partner on the board gets the same image, and it seems as if my content has vanished. Can’t find this instance on the question board. Anyone else have this issue? what has replaced my timeline 

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Walt JohnsonNew Here
posted in Ask the Community
for Customer Support - Miro running on tab in Firefox prevents my Windows 11 desktop from properly going to sleep or hibernating.

for Customer Support - Miro running on tab in Firefox prevents my Windows 11 desktop from properly going to sleep or hibernating.   If I close Miro Tab, my PC runs perfect.  If I have Miro Tab open, PC does not operate properly.  You bug to fix I assume.

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Tom BaileyNew Here
asked in Ask the Community
Upgrade to use Synced view

Hi,I’ve been syncing tables to a board so I can see info from multiple boards on one master board. This has been working fine so far. Today, I am trying to add new synced tables to it, and it is asking me to upgrade to be able to do it.I am on starter plan, but from what I see there shouldnt be a limit on synced views. Can anyone help with what this might be? Has something changed recently?Thanks,

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BenRaiBeginner
posted in Developer platform and APIs
Creating Code blocks with a Miro App

I am trying to create an Miro app which creates and populates code blocks. Is this even possible? Was not able to find in the documentation how to do this.If not, is there a work around like e.g. createing text blocks first and then using MiroAI to convert the text blocks into code blocks?

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Robert Johnson
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Bruno CanguçuNew Here
asked in Ask the Community
Urgent Help Needed – Account Bug After Plan Change and No Access to Support

Hi everyone, I’m experiencing a serious issue with my Miro account and I haven’t been able to reach support through any channel. I originally subscribed to the Starter plan (annual), but noticed that some features I needed were missing. I decided to try the Business plan trial, but ever since switching, my account got completely bugged. Now I:  Can’t access my profile or account settings Can’t create new boards or content Get error messages whenever I try to do anything   It’s been very frustrating, especially because I’ve already paid for the Starter plan and can’t use the platform properly. If anyone from the Miro team sees this, please help me resolve this. I really need access to my workspace and settings ASAP.Thanks in advance!

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Robert Johnson
Eric Grieser
Eric GrieserBeginner
posted in Ask the Community
Planner Widget - Azure DevOps

Hi All,I attended distributed ‘23 and one of the big takeaways for me was being told the planner widget would go live for Azure DevOps on 11/15.  It looks like it is working, and syncing to my company's Azure project, however the list of Azure teams does not include all the teams in our organization (and in fact, is a random list).  For example, some sub-teams are included where the parent is not.I am trying to understand if it’s still in beta (the help page says yes) or if I can connect with a Miro developer working on this functionality to determine what the criteria is for teams to show up in the list. The widget looks really cool, and I’m excited to use it.  Just need to show all my teams for my ART can take advantage!Thanks,Eric

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Ines BLNew Here
asked in Ask the Community
Error when trying to extend an Education Plan

How can I extend my education plan?I’ve received an email saying:“If you're still a part of an educational institute, apply here to extend your Educational Plan...”But that link seems to be broken, gives error "37f0689d-b1bb-4da9-9324-d242da911cee" Since I cannot reach the site through that email:What’s the process to extend the education plan?Thanks a lot!

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Stefan KnoblichBeginner
asked in Ask the Community
Private mode does not hide the "created by" and "last modified by" information.

I have a board with some questions that the Team should rate on a Likert scale from 1 to 5.I want to use the Miro “Dot voting” tool. I will start in "private mode" so that no one can see who voted for what.I noticed that the dots people drag and drop from the dot voting contain "created by" and "last modified by" information. This indicates that the "private mode" is not functioning as intended.My question is: Am I doing something incorrectly? Is the private mode not meant to function with dot voting? Is this a bugThank you very much in advance for any assistance and responses.  

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Cathline MarshallBeginner
asked in Ask the Community
Blurry images

Some PDFs and JPEGs which are 300 or sometimes 600px resolution that I upload are blurry at any magnification. What to do? : )

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Maija123New Here
posted in Ask the Community
Layer tool stopped working

The layer function in Miro disappeared today. I have tried rebooting, looking into different boards to see if it's a bug in my particular board, but it seems to be gone from the tool list in every board I've checked. Is this a mistake? I have lost some of my content due to some layers being switched off when the layer function disappeared so I would really appreciate the help!

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sonukatwal5665Beginner
asked in Ask the Community
Cant find my App in the tool bar

The issue is that I can not find my app in the side bare even if I search for the app name. How can this be and how can I fix it? Would be great to get a feedback here :)  I am using the Brave browser on 

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Nicola PorchNew Here
posted in Ask the Community
Choosing a plan to use Miro as a personal tutor

Hi all. This is a question about using Miro as a personal tutor. I have been using the free trial, and I like Miro (after using losts of other platforms).Which plan do I need?I have 15 students, so I need 15 separate whiteboards to work on.Each board will have only 2 users, myself and the student.I am not is the US, and I am not working in public education. Which paid plan do I need?Thanks!!

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Olha KostiukNew Here
posted in Ask the Community
Request for Free Subscription for Ukrainian Educator

Dear Miro Team,My name is Olha Kostiuk, and I’m a Ukrainian educator who has been using Miro for some time now. It’s been incredibly helpful in my work, especially for planning, visualizing ideas, and creating engaging materials.I recently heard that Miro offers free premium access for Ukrainian teachers, and I would be truly grateful for the opportunity to benefit from this support. Access to premium features would allow me to continue developing interactive content and collaborating more efficiently.I’d be happy to share other proof of my teaching background if needed.Thank you for considering my request and for supporting Ukrainian educators.Best regards,Olha Kostiuk

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Kyunney EnglishNew Here
posted in Ask the Community
Unfair charges

Hello,I don’t understand why I was charged again when I already paid for my annual subscription in November. I’ve been using Miro since 2022 and always recommend it to others. However, these recent charges seem unfair and unreasonable.I’ve already checked my team size to confirm there are no issues on my end.I’d appreciate your assistance in resolving this matter promptly.Thank you,Kyunnyay 

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Ramon SteinmannBeginner
posted in Ask the Community
Is it possible to choose which Smart Table fields are shown on cards?

Hi everyone,I'm using Smart Tables in Miro and often convert rows into cards for use in Kanban-style boards. However, I’ve noticed that I can't control which fields from the table are shown on the card preview. Some fields appear automatically, others don't – and I can’t find a way to customize this.Is there a way to define which columns are visible on the card once it's created? For example, I’d like to show only the title, status, and due date – and hide the rest.If this isn't possible yet, how do you work around it? Would love to hear how others handle this!Thanks in advance 🙌

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Babikov DmitriiNew Here
asked in Ask the Community
Не прогружается доска

Не прогружается доска. Пробовал в разных бразуерах. чистил кеш и куки. Проблема с определенной доской.Пробывал сделать бекап и востановить копию из бекапа. Не помогло  

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Anna YepurNew Here
asked in Ask the Community
subscription for ukrainians

Dear Miro Team,I hope this message finds you well.I've recently discovered your amazing platform and have been exploring it over the past few months - it's a perfect fit for my needs. I learned that Miro offers free access to subscription plans for Ukrainians, which I deeply appreciate.As someone who hasn't subscribed to any paid plan yet, I would love to find out how I can apply for this benefit. Could you please guide me on the next steps?Thank you very much in advance!Best regards,Anna

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Isaiah Sherman
Isaiah ShermanNew Here
asked in Ask the Community
Tables (Beta) issues/suggestions

Hello!I have a question about the Tables (Beta) feature that's recently been introduced to MIRO: https://help.miro.com/hc/en-us/articles/22760922335506-Tables-BETA#:~:text=Create%20a%20field&text=Click%20the%20%2B%20icon%20at%20the,fields%20and%20Custom%20field%20types. I'm a big fan of this more "traditional" table setup and the robust ways to group and organize the table. After spending some time using it, I am wondering if certain features are currently possible or might be available in the near future:I can't seem to re-organize columns, I'd expect I could click & drag the column names at the top to reorganize them Hiding a column and unhiding it causes the column to appear at the far right end of the table, which further exacerbates issue 1 with not being able to click-drag to reorganize columns I can't seem to figure out how to embed an image into a cell or field. For example, I have a table for art production tasks that outlines assignees, status, a text description, and

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Ayatiko_New Here
asked in Ask the Community
Request for Free Miro Subscription for Ukrainian Educators

Dear Miro Team,My name is Aya, and I’m an English tutor and student from Ukraine. I really appreciate the way you've supported Ukrainians during this time — it’s meaningful and deeply valued.Miro has become a key tool in how I plan and organize my online lessons. It’s helped me stay creative and structured, especially while balancing teaching with my university studies. This work helps cover my education fees, so being able to teach effectively really matters.I’d be truly thankful if there’s any chance to access a free Miro subscription — it would make a big difference by helping me continue developing engaging lessons and keeping things organized across different topics and students.If needed, I’d be happy to provide a document confirming my student status.Thanks again for everything you’re doing to make learning more accessible and empowering educators like me.Warm regards, Aya

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AidillNew Here
asked in Developer platform and APIs
Getting Google OAuth Client ID

Hello, I am requesting for help to get the Miro’s Google Client ID to get our IT Admin to whitelisted Miro in our Google Workspace so that we can fully use Google integrations in Miro. Can you help us with this?Thanks! 

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DavidBWilliamsNew Here
asked in Ask the Community
Jira integration - Missing 'Team' field

Hi, How do I change the fields on display when using the inline editing screen in Miro (not the jira card fields). The jira platform field Team is missing, we use Team to plan and allocate work as part of our planning process in Miro but this field is not visible. Thanks

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