Questions & Ideas

Hello Miro Support Team,I am trying to apply for the Miro Education Plan as an independent professional educator. Unfortunately, the online application form is not submitting because I do not have an institutional educational email address.Could you please convert this forum post into a private support ticket for manual verification? I have my formal Teaching Diploma, official self-employed tax certificates and a link to my professional tutoring profile on the Profi marketplace ready to send directly to the support team to confirm my educator status.Thank you for your assistance!

Título: Cuenta pagada quedó vacía después de iniciar sesión con Google – perdí todos mis tableros (ticket #1053111)Hola a todos:Necesito ayuda urgente. Hoy, al iniciar sesión en Miro con el botón de Google, Miro me creó una cuenta nueva en lugar de entrar a mi cuenta de siempre. Desde entonces:- Mi equipo personal aparece en plan gratis y sin ningún tablero.- Me aparece el mensaje de que mi organización anterior "no es válida" y me mueve a otro equipo al que solo me invitaron.- Al abrir los enlaces de mis tableros me sale acceso prohibido.Sigo pagando mi suscripción mensual (el último cobro fue el 9 de octubre de 2026), pero no puedo entrar a mis tableros. Son más de 15 tableros con trabajo de mis clientes y no tengo otra copia.Ya abrí el ticket #1053111 con soporte y mandé los enlaces de los tableros, el número de la organización y los comprobantes de pago.¿Algún moderador o alguien del equipo de Miro podría ayudarme a escalar el ticket? Y si a alguien le pasó algo parecido, ¿cómo log

Hi everyone! From 5 days ago I am no longer available to copy things from one of my boards and paste them to another one of my boards. Can someone please help me with this problem?Thank you in advance! 

Hi, I get the message "Looks like something went wrong." when I submit a prompt to Sidekick.I have tried in Incognito and still get the same message.  

Good day Miro team!Im reaching out to you in regards to ask if it's possible to get a free plan? I heard of such possibility from a friend, and it would help me a lot, Im on the last year of my teacher degree and would love to have more opportunities to study and practice my work 

Ok, so I want to switch off ALL AI features in Miro. Is this even possible? I did a search on the support site, and what I found didn’t work.  FWIW, I have a paid starter account.

I use Miro on a MacBook Air, and a CleverTouch.  Ever since the Beta started (very recently), I have had extreme lag on the CleverTouch.  Is it possible to get off the Beta version?  The Miro website has become unusable on the Clevertouch browser, and I am not able to download the Miro app to the CleverTouch. 

The newest app update introduced a search bar at the bottom of the screen. I will not be using this in my workflow and want to be able to close it. It being at the center bottom of the screen gets in the way of the visuals and work I am completing. P.S. When adding new features, please consider the ability to turn off the new additions for user flexibility and preferences. New features should never be a one-size-fits-all solution in such a dynamic application as Miro is, or should be.

I'm using the App in the android. It's extremely slow. Also, it doesn't show all the tools in the tools.

We always set board thumbnails from an area of the board but this option no longer exists. I’m trying to do this from within the board but it looks like this:  tried also different browsers and PC. Always the same. What can we do?

Hi Miro Support Team,I am writing to request assistance with regaining access to my Miro boards and migrating them to my current university account.I previously had an educational account registered with my former university email addresS. Because I have transferred to another university, my previous student email has been permanently deactivated by the institution.Currently, I cannot log in because the system requires a verification code sent to that defunct email. All my academic projects and design boards are stored within that account.Could you please assist me in migrating my boards or updating the primary email address on that account to my new university email?

Miro removed password-based login, and I no longer have access to the email address associated with my Miro account.As a result, I’m completely locked out: I can’t receive the Magic Link, and I can’t access support through the affected account.I created this temporary account just so I could post here and ask for help. I can’t be the only person who has run into this situation.Is there a way to recover access to an account when the original email address is no longer accessible? I’m happy to provide whatever information is needed to verify ownership.Any help or guidance from Miro support would be greatly appreciated.

When in or out of focus mode for a timeline. There is no ability to scroll left/right, up/down. So I am unable to view anything more than the default view. 

Hi everybody,since a week or so I encounter the following problem on all (!) of my miro boards: The last letter or couple of letters of text inside text boxes is wrapped, like in this screenshot, the “e” is in the next line. The only solution to these linebreaks I have found so far is to manually (!) make the text field wider which is a total waste of time and also annoying. Has anybody encountered the same behavior and more importantly, does anybody know a solution? Thank you 

I can’t open my miro on my laptop. 

The pdf’s I loaded seem to have disappeared from my board.  Is there a way I can find them?   They were not deleted..

One of my Miro boards is pushing over 100 frames which I currently manage navigation via text links, then returning via a ‘Main menu’ or ‘Back’ button which has links to the prior frame.This has worked okay(ish), but I now want to create links to frames whereby they jump around more, but are able to return to their previous frame (not necessarily the logical ‘back’ button.   I know Miro doesn’t do breadcrumbing, but curious how others do customised menu navigation. 

Six months ago, I developed a python app that uses the Miro MCP server to generate an Entity Relation Diagram (ERD). On trying it today, the the MCP board search tool is OK, so I have a connection; however, app fails on calling 'diagram_get_dsl' and 'layout_get_dsl' tools. Are they still available ?Error message:2026-10-15 11:20:44,495 - INFO - HTTP Request: POST https://mcp.miro.com/ "HTTP/1.1 202 Accepted"2026-10-15 11:20:44,795 - INFO - HTTP Request: GET https://mcp.miro.com/ "HTTP/1.1 405 Method Not Allowed"2026-10-15 11:20:44,798 - INFO - GET stream disconnected, reconnecting in 1000ms...2026-10-15 11:20:45,203 - INFO - HTTP Request: POST https://mcp.miro.com/ "HTTP/1.1 200 OK"2026-10-15 11:20:46,342 - INFO - HTTP Request: GET https://mcp.miro.com/ "HTTP/1.1 405 Method Not Allowed"2026-10-15 11:20:46,783 - INFO - HTTP Request: POST https://mcp.miro.com/ "HTTP/1.1 200 OK"2026-10-15 11:20:49,196 - INFO - HTTP Request: POST https://mcp.miro.com/ "HTTP/1.1 200 OK"2026-10-15 11:20:49,1

Hi, I’m planning to upgrade to the $8/month subscription. Before proceeding, I’d like to confirm whether all my existing data from the free plan will remain intact after the upgrade, or if there is any possibility of data being deleted or reset.

.Request for free access for a Ukrainian teacher

I tried Miro for the first time several months ago and signed up with a free plan. At the time I was able to use the AI to construct and edit frames from the chatbox. When I try to do the same thing now, the AI tells me it can’t access frame construction but not why.Is this still a functionality of free plans, or was it removed in the last few months? I thought I had 10 tokens per month and have not used Miro in the intervening months.

Request for Free Miro Subscription for Ukrainian EducatorDear Miro Support Team, My name is Natalia, and I am an independent tutor from Ukraine. I heavily rely on Miro to conduct my online lessons, create interactive exercises, and visually organize learning materials for my students. Due to the ongoing war and difficult circumstances in Ukraine, maintaining a paid subscription is financially challenging for me. I recently learned that Miro offers complimentary premium access to support Ukrainian educators. Could you please consider upgrading my account or guiding me through the application process for the support program? I am ready to provide any documents to verify my teaching status or identity if needed.Thank you so much! Best regards, Natalia 

Dear Miro Team,I have been using Miro boards for a long time, and I am truly impressed by the wide range of possibilities your product offers. As a university student in Ukraine, I would like to ask whether it would be possible to receive access to an upgraded version of Miro.Due to the ongoing challenging situation in Ukraine, many students, including myself, face financial difficulties that can limit our access to useful educational tools. Having access to an upgraded version of Miro would help me make better use of its features to organize lecture notes, structure information from different university subjects, visualize ideas, and collaborate with my classmates on group projects.I believe that Miro could significantly improve my learning experience, help me manage my study materials more effectively, and support my academic development. I would be very grateful if you could consider my request and provide me with an opportunity to access the upgraded version of your platform.Thank

Hello Miro Community Team,I am an independent tutor living and working in Ukraine. I use Miro extensively to teach my students, but because I am an individual educator, I use a personal email address for my account.Due to this, I cannot use the standard automated Education Plan application form. I am writing to ask if a moderator could kindly convert this forum post into a direct support ticket. Once a private ticket is opened, I will gladly reply with documentation proving my status as an educator.Thank you very much for your time and assistance.

My org would like to have Miro AI turned OFF. However, I cannot see the option in Admin Console for free subscription.https://help.miro.com/hc/en-us/articles/11277533556626-Miro-AI-Admin-security