Questions & Ideas

Dear Miro Support Team,I would like to clarify whether my account could be affected by any regional restrictions.I created my account in Russia four years ago, but I have been living in Italy for over six months and currently use Miro exclusively from Italy. I have an active paid subscription, which I pay for using an international bank card issued in Italy.I use Miro professionally for teaching English, and my boards and teaching materials are essential to my work.Could you please confirm whether my account will remain accessible under these circumstances and whether I need to take any additional steps to ensure uninterrupted access?Thank you for your assistance.Best regards,

Dear Miro Support Team,I hope this message finds you well.First of all, I would like to express my sincere gratitude for the platform you have built. Miro has become an essential part of my work, and its interactive features and smooth user experience make it, in my opinion, one of the best tools for visual collaboration.I am an English and math tutor, and I teach children from Ukraine. Despite the challenges of the ongoing war, I am committed to giving my students a high-quality education, and Miro plays a vital role in my lessons.I have been a paying subscriber because I genuinely enjoy your services. Recently, however, I learned about the remarkable support Miro has offered to Ukrainians and to people in education, and I was truly moved by this act of kindness. I would like to politely ask whether there is an option for tutors from Ukraine to apply for a free subscription under such a program, and whether I could be considered.If this is possible, I would be grateful for your guidan

I am trying to reach you guys at Miro. But without a payed subscription its impossible. YOu are charging me 288usd per year, since 2024 and I dont even have an account. Whats going on??!!?!?!?!?!?!?!?!?!??!?!

I've permanently lost access to my email and am paying for a membership. What can i do?Is there a way to change my email connected to this miro account without having access to it?Should i just cancel and accept my loss? Can i even cancel without verification?

Hello Miro Community Team,I am following up on my application for the Miro Education Plan as an educator.I am a public-school teacher employed by the Secretaria de Estado de Educação do Distrito Federal (SEEDF) in Brasília, Brazil. My institution does not provide me with an individual institutional educational email address, so I am unable to complete the standard Education Plan application form.I originally posted my request in the designated Education Plan thread on September 17, 2026, and I also posted a follow-up on September 22, but my case has not yet been converted into a support ticket.I can provide an official government-issued payslip confirming my current employment and teaching position at SEEDF.Could you please convert this request into a support ticket so that I can submit my employment documentation privately for manual verification?My Miro account is currently registered using my personal email address.Thank you very much for your assistance.Mateus MedeirosPublic-school

Hello,Has anyone populated a mindmap from an Excel spreadsheet from the automation tool, n8n.io? Many thanks

Love using Miro,I know we can export to excel, however is there a way to convert a mind map to an outline editable text view? Like how transno can convert list view into a mind map and vice versa. 

Greetings,I have some complex and very big mind maps I want to import into Miro (otherwise Miro is pretty limited so far for me, if I can’t to import my old works).Is it possible to import such mind maps?I use MindNode, so I’m allowed to export to Markdown, text, OPML, csv (among the usual formats).Any workaround to suggest?TNX!

Hi there! Is it possible to export Miro Mind Map with keeping the hierarchy? I’ve tried to export in CSV, but I get a flat list of items. Maybe it is possible using API?

I’m thinking of upgrade to starter plan, but even I create a new paid team in which I’m the only user, the minimum member available is 2.I only want to pay for myself, and there’s no other member. Is there a way to adjust member while upgrading?

The fact that Miro removed all paid plans for individual users is just very strange. The fact that all users who work individually have to pay double of what they paid in previous years is unbelievable. Imagine a 100% increase in costs, everyone would walk away… Please bring back paid plans for single users.Opinions anyone? :)

I'm not sure if anyone else is having this problem, but Mirror is making me pay for two members when there is only myself in the workspace. I was really wanting to use this software, but now I'm going to have to look at finding alternatives.Is anyone aware of how this can be resolved, or is this something that Miro is able to help me with? ThanksKrish

Dear Miro team, I use Miroboard in my classroom at school but there is something that is rendering the website unusable for me. Every time I try to log in, the website sends a link to my email for me to be able to sing in. This consistently takes 2-3 minutes of waiting for the email to show up in my inbox. even 1 minute is too much in a classroom of more than 30 students who are waiting to see the board. can you PLEASE add the feature of being able to sing in normally with a password or 2FA? Being able to preserve the same board for all my different classrooms saves valuable time to start the lesson. teaching is already hard enough. please help.Looking forward to hearing from you. 

Currently when I paste a link I have this message "There was an issue unfurling the content. Please check the URL and try again later."The idea is have the view on the Sharepoint's library content.

Hello,We have recently updated our Miro billing details so that our subscription is now invoiced through the EU entity, RealtimeBoard B.V. (Netherlands).For our internal tax and accounting requirements, we now need a valid Certificate of Tax Residence for RealtimeBoard B.V. issued by the Dutch tax authorities.Could you please help me to know how to obatain the most recent Certificate of Tax Residence available for RealtimeBoard B.V.?Thank you very much for your help.Best regards,Eva  

Hello, I have a duplicate account I was charge for a full year subscription on the 2nd of October.I wish to obtain a refund.Please help me I am a poor student!

Is it just me or does anyone else find the new talktrack features confusing and not as good as the legacy talktrack?I like the fact that I can change screen views, for example, from currnt tab to complete window in a screen capture session. But once I stop sharing I can't reshare a tab. which seems strange.Also the audio and video quality are really poor and the interaction of a viewer with the presented board seems more convoluted. I like the legacy features where you could wander around a board that is being presented and then be brought back to the presenter's pointer.It feels like there's a lot more features, but at the cost of doing the basics very well. I find it easier to use a third party screen sharing tool now than using talktrack, which for me is disappointing.

I can’t login on Miro: I use email and password (currently unavailable) but now I’m not receiving the magic link to log in.What can I do? 

I want to enable dark mode on the Miro desktop app, how do I do that?I require of dark mode, otherwise my eyes will proceed to hurt. Thank you for reading this.

I never purchased a Team plan, never intended to assign paid licenses to other users, and never authorized Miro to automatically convert a simple view-only shared link into paid user seats.I just received a bill for $837,34 and last month $92.80Please refund and charge instead $10 per month or $96  for a year (prefferred).I see “Your plan will renew on September 8, 2027, charging your credit card $96 for 1 license.” but also “You have 10 licenses (1 allocated).Change team size” which does not make any sense.I only ever wanted 1 license. 

Dear Miro Support Team,My name is Alina Iordatii, and I am an independent English and German teacher and online tutor from Ukraine.I use Miro to create interactive lessons, visual materials, collaborative activities and learning resources for my students. Miro is a very useful tool in my teaching practice.I recently learned that Miro provides support to Ukrainian educators and may offer free access or a complimentary subscription.As an independent tutor, I don't have a corporate or institutional educational email address, so I cannot apply through the standard Education Plan application process.I would therefore like to kindly ask whether I could receive free Miro access or an educational upgrade for my account as a Ukrainian educator.I would be happy to provide any documents or additional information needed to verify my teaching activity or Ukrainian status.Thank you very much for your support of Ukrainian educators.Best regards,Alina Iordatii

Hi everyone,I'm having trouble accessing a Miro board through an invitation link shared in a Discord server.The link was originally shared on September 27, 2026. When I click it, I'm redirected to the Miro login page. However, after logging in, I end up on my own Miro dashboard instead of the shared board or team.The Discord message still displays a preview of the Miro board, including its title, so the link appears to have been valid when it was originally shared.Here's what I've tried so far: Opening the link in Safari on my iPhone Using private browsing mode Logging out of Miro and then opening the invitation link before logging back in Opening the link on my Windows PC Unfortunately, none of these methods worked. I always end up on my own dashboard, and the shared board doesn't appear.Additional information: I'm using a free Miro account. The link was shared in a Twitch subscriber-only Discord channel. The link starts with miro.com/welcomeonboard/. As far as I know, the

Hello,Could a Miro community moderator please help escalate support ticket #1040937 to a human support specialist?Today, October 2, 2026, I accidentally deleted the paid Starter team that I administered.Before deleting it, I transferred ownership of the important work boards to my colleague. I mistakenly believed that transferring ownership would keep the boards available to her. However, I had not moved the boards to another team.After deleting the team, all its boards disappeared, including my personal boards. I have no backups.I have already contacted Support, but the responses are identified as AI-generated and repeatedly suggest the same recovery steps, which I cannot access: I can still sign in using the same email address associated with the paid team. I cannot find the deleted team or the Teams → Deleted → Restore team option. I tried an original board link, but it does not open or offer a restoration option. The deletion happened only a few hours ago, not more than 90 da

I am locked out of a Miro account that was very important to me after the recent move away from email and password logins. Can someone from the help team please create an issue for me? I am creating this post from a secondary account

I was told that a login email was sent, but I haven't received it, so I am unable to log in.I’ve checked my spam folder as well, but there is no email there.