Questions & Ideas

I no longer am able to turn off Dark background for presentation mode. I need this as dark background disables all motion slide transitions (I’ve turned off reduce motion too). I’ve tried incognito mode and the desktop app and it seems like Dark background mode is now forced. Anyone know if this is a bug or a feature degradation?The chatbot was worse than useless about this, so hopefully someone else knows something! Thanks.  

Hello Miro Team, I recently graduated from my studies and now my university email has been deleted. I would like to change my university email to a personal one so I can keep my boards with my thesis work. There is no support system for this on the miro website and there has been others with the same question but no steps to regaining access in the responses. Is there a verification process I can follow to change my old email to a new one? 

Dear Miro Support Team,My name is Karyna, and I am an independent English tutor based in Kyiv, Ukraine. I have been teaching for over ten years and currently conduct most of my lessons online.Miro has become an essential part of my teaching workflow. I use it to organize lesson materials, create interactive exercises, explain language visually, and work collaboratively with my students. Over the years, I have created a substantial collection of boards that I continue to rely on regularly.I recently learned that Miro may offer complimentary or extended access to paid features for Ukrainian educators affected by the ongoing war. Due to the current circumstances in Ukraine, including disruptions to work and a recent reduction in my income, maintaining another paid subscription has become increasingly difficult.I would therefore be very grateful if you could consider granting complimentary access to the Starter plan for one year, extending my current access, or offering any other support a

Dear Miro Support Team,My name is Yanina, and I am a Ukrainian citizen currently studying at university.I use Miro for my university studies, including research, project development, moodboards, and presentations. Having access to Miro’s premium features would be extremely helpful for my academic work.I have heard that Miro offers free access to Ukrainian users, and I would like to kindly ask if I could be eligible for a free subscription.As a Ukrainian student, I would really appreciate your support, as Miro is an important tool for my education. I would be happy to provide proof of my Ukrainian citizenship and student status if needed.Thank you for your time and consideration. I look forward to hearing from you.Kind regards,Yanina

Dear Miro Support Team,I am a Ukrainian educator currently teaching Italian online. I am reaching out to kindly ask whether Miro offers any free access programs or special assistance for Ukrainian educators.As I continue developing my online teaching practice, Miro would be an incredibly valuable tool for creating interactive lessons, engaging learning activities, and visual educational materials for my students.Due to the ongoing war in Ukraine and the financial challenges it has created for many Ukrainians, paying for a subscription can be difficult. Having access to Miro’s premium features would make a meaningful difference in my ability to provide high-quality, interactive education to my students.I truly appreciate the work Miro does to support educators and communities around the world. If there is any possibility of receiving complimentary access, an educational discount, or assistance through a special program for Ukrainian users, I would be sincerely grateful for your consider

Hello we have very strict tax rules for our organization. We cannot purchase any item and be charged taxes. We are local government. The starter plan does not allow us to enter our tax ID information and when I try to purchase there is no area for me to enter the tax id and taxes are automatically generated. How do i purchase the starter plan without being charged taxes?

Dear Miro Support Team,First of all, I would like to thank you for your work and for creating such a useful and versatile platform. Miro offers so many opportunities for collaboration, creativity, and learning, and I truly appreciate the effort your team puts into making these tools accessible to people around the world.I am an English teacher from Ukraine, and I am always looking for ways to make my lessons more engaging, interactive, and effective for my students. I would love to use Miro more extensively in my teaching practice, particularly to create interactive learning activities, organize lesson materials, and encourage students to participate more actively in the learning process.I am reaching out because I wanted to ask whether Miro currently offers any educational plans, special discounts, or other forms of support for teachers and users based in Ukraine. I understand that available plans and eligibility requirements may change over time, so I would be very grateful if you co

I have a board of stickies each with multiple tags. I want to cluster the stickies by just 3 tags - Lets say happy, sad & neutral whilst ignoring all the other tags on the stickies. Is this possible?

Dear Miro Team,My name is Victoria and I'm an English tutor in Ukraine. I was told that you can provide free access to the platform for Ukrainians in need. Due to the difficult situation currently in my country, I do not have the ability to afford monthly payments for your services. I would be grateful if you could grant me  free or extended access to Miro Premium, so that I may use your boards in my tutoring sessions and. With your support I could provide high-quality, enjoyable, and stress-free learning for the students.Thank you for your help, Victoria 

I would like to use Miro with my students, however they are being told that Miro is not accepting new requests for the Education plan at this time? Does this mean my students cannot use Miro? 

Olá, boa tarde! Estou escrevendo essa mensagem para caso seja possivel abrir um ticket de suporte para utilizar o Miro para Estudantes! Estou regularmente matriculada em uma instituição de Ensino Superior, mas não tenho um Email .edu ou qualquer outro tipo de Email que comprove isso. Poderiam me auxiliar, por favor? 

How much time does it take approve student education plan?  It's been over a week now and I have uploaded all the required documents, but the student plan is not activated. Please help.

Hello Miro Community team,Our company is a paid customer, and we are facing a critical time constraint. With the upcoming IP-geoblocking policy effective October 15, we urgently need clarification on how it affects our remote/traveling employees. We have already submitted an official support ticket (#1047127), but since the deadline is in less than 3 days, we are extremely worried about a sudden business halt. Could a moderator please escalate our ticket to the support agents? Thank you so much for your urgent help! 

Dear Miro Team,First of all, I would like to express my sincere appreciation for the Miro community. I have been using your platform for years, and it has been incredibly helpful in making my online English lessons more interactive and engaging.As a Ukrainian English tutor, I recently heard that Miro may offer free Premium access to Ukrainian users. I would be very grateful if you could let me know whether I might be eligible for such support.Thank you for creating such a useful platform and for considering my request!Kind regards,Viktoriia

Miroサポート担当者様アカウントのメールアドレス変更をしようとしたところ、誤って新しいアカウントを作成してしまったようです。新アカウントを削除して再度変更手続きをしようとしても、「許可されたアカウント数を超えています。別のメールアドレスを使用してください。」というエラーが表示され、登録ができません。過去の削除データの残存による競合が発生している可能性があるため、システム側で該当アドレスの過去データを完全にクリア（パージ）していただけないでしょうか。よろしくお願いいたします。

I am requesting a refund of 10 USD for the monthly subscriotion of MIro Starter Plan. I am deciding to use 1 month of plan only, but when I decide to end the subscrition at the end of the billing month, the Miro website kept lagging and bugging so I cannot cancel my subscription. When I finally canceled my subscription I cannot access to the customer service that is available in the starter plan. Is it possible to help me on the refund of this month as I haven’t been able to use any functions of starter plan for this month. Thanks

Hello Miro Team!My name is Yana, and I am an English teacher from Ukraine. I use interactive tools to make my lessons more engaging, practical, and student-centered.Due to the ongoing war in Ukraine and the financial challenges it brings, paying for a subscription is not always affordable. Would it be possible to receive free access to Miro's paid plan or have my account upgraded as part of any support program available to Ukrainian educators?Thank you for your time, understanding, and support for the Ukrainian community. Your help would make a real difference in my teaching practice and in the learning experience I provide to my students.Best regards,Yana

Dear Miro Support Team,I’m writing to ask whether it is possible to receive a free Miro subscription as a Ukrainian user.Due to the ongoing war in Ukraine, access to affordable digital tools is especially important. I use Miro for my work and would greatly appreciate the opportunity to access the paid features for free, if there is a program available to support Ukrainian individuals or professionals.Could you please let me know if I am eligible for a free subscription or if there are any special programs available for Ukrainian users?Thank you for your time, understanding, and support.Best regards,Viktoriia

Hello! My name is Anastasiia and I am from Ukraine. I am trying to make my lessons as interactive and cool as possible, and it would be really cool to have more than 3 boards. I would really appreciate to have free subscription for my account. Thank you in Advance 

Hello,I can’t sign in to my Miro account registered. When I enter my email, I see “Check your email – we’ve just sent you a unique sign-in link,” but the email never arrives. I’ve checked Inbox, Spam, Trash and I still have full access to this mailbox.Could you please check whether the sign-in emails are being sent and help me regain access? I have an important board on this account. I’m happy to verify that I own this email address in any way you need.Thank you,

I have deleted every board, deleted team members, deleted my team, EVEN DELETED MY WHOLE ACCOUNT. Yet Miro keeps trying to charge me.

Hi,Is there a way to stop the invasion of messages in Miro promoting AI? I know force feeding this tech is a strategy Google uses with Gemini, but it would be great to be able to click on a button to stop these messages. Right now, I can only click on “Not now” and have the message displayed again later.Or am I missing something?

 Hello Miro Support Team,I’m contacting you because a feature I regularly relied on has stopped working in the Miro iPad app.I used to open Photos and Miro side by side using Split View and drag images directly onto my boards. This workflow worked before, but it no longer does.Device details:iPad Air 11-inch (M2) iPadOS 26.6.1 Miro app version 3.25.30241403Troubleshooting already performed:Tested dragging images from Photos into the Miro app. Tested dragging images from Safari into Miro. Tested Miro both in the native app and in Safari. Sent a screen recording showing the issue in my previous support chat.I understand that editing and drag-and-drop may be limited in Safari on iPad. However, my main concern is that the feature stopped working in the native Miro app as well.Could you please confirm whether drag-and-drop from Photos into the Miro iPad app is currently supported? If it is, I would appreciate a technical investigation into why it no longer works on my device.Please escalate

Dear Miro Support Team,I am an independent English teacher and educational methodologist based in Ukraine, with over 15 years of teaching experience. I run Edu Combo, an educational project supporting English learners and students preparing for Ukraine’s National Multi-Subject Test (NMT).I would like to use Miro to create interactive lessons, visual grammar explanations, vocabulary activities, and collaborative learning materials.Could you please let me know whether any complimentary subscriptions, educational upgrades, or special support options are currently available to Ukrainian educators working independently?As a self-employed teacher, I would appreciate guidance on whether I can apply outside the standard Education Plan process. I am happy to provide documents confirming my teaching qualifications and Ukrainian residency if required.Thank you for considering my request. Access to additional Miro features would be a valuable resource for my teaching and my students.Kind regards,

I’ve been using Miro since 2018 and have recommended it to many colleagues and friends, so I’m really sorry to be posting here. I started a 14-day Business trial and downgraded before it ended, expecting to return to the free plan. Instead, the “Downgrade Scheduled” email said my team would move to a paid Starter plan (yearly). I didn’t intend to keep a paid subscription and didn’t understand this outcome when I made the change. I know I should have checked more carefully, but I’m hoping for some help.Our team has 19 licenses (18 allocated). Only 5 members have logged in this year, and even those 5 mostly view boards rather than create content. The rest have not logged in at all this year and no longer need access. The invoice due November 11, 2026 has not been paid, and we have not used any of the included AI credits.Since this charge came from an unintended plan change and nothing has been paid or used yet, could the issued invoice be cancelled? If that isn’t possible, could we reduc