Questions & Ideas

I was told that a login email was sent, but I haven't received it, so I am unable to log in.I’ve checked my spam folder as well, but there is no email there.

Hello Miro Support Team,I'm experiencing an issue with editing my boards after my free trial ended.I currently have a Free plan and only 3 boards in my team. However, one of them is still locked in View only mode.Here is what happened: After my free trial expired, one of my three boards became view-only. I checked the permissions: I am the owner of all three boards, and my team has Editor access. I duplicated the locked board. The new copy became editable, but another previously editable board was automatically switched to View only. I deleted the original locked board, leaving exactly three boards again. However, the other board remained locked in View only mode. Current situation: I have exactly 3 boards in my team. I am the owner of all of them. Editing permissions are correctly configured. Only 2 out of 3 boards are editable. The board "Дмитрий. Математика 9кл" remains locked. As I understand it, the Free plan allows users to edit up to 3 boards, so all three should

So I’ve lost access to my board. As in, it will not load. I deleted Cookies, cache, switched Browsers, downloaded the application, restarted my pc, it has not worked for a few weeks now. Does anyone have an idea why? And how I can fix it?  

Hi,I would like to make an app based on miro that would be focused on general cabinet design and kitchen design.I need to limit the abilities of miro so it would be easy enogh for carpenters to work with the app.The app is to be marketed seperatly

Hello Miro Team,I am a student at an accredited university and I would like to apply for the Miro Education Plan. However, I would like to keep using my personal email address for this account to facilitate any plan transitions or access in the future.Since the standard application form requires an institutional domain, I cannot complete it with my current email. I have my official and active certificate of enrollment ready to prove my student status.Could you please convert this request into a private support ticket so I can submit my documents for manual verification?Thank you very much!

So Miro had an update and now I have no access to anything I have done in the past before October 3rd. I don't know if it has to do with the update or if there is something I am unaware of, all I know is I lost access to what I was developing and now I have to start from scratch. Any direction would be a great direction to start trying to figure out what happened. 

Hi everyone,I have a free account with a max 3 boards and would need to delete/leave some.When doing right-click on the board the DELETE or LEAVE option (as suggested in other posts) do not appear.Do you know any other solution?Thank you!

I don’t know why I am being charged a monthly Miro subscription, and I would like to cancel the subscription.  I have 2 accounts, one is Enterprise level through my job, and the other is a Free account for personal use.  In either scenario, I should not be paying a subscription.  But I can find no evidence in my profiles for either account about my billing status, I can’t even locate the billing feature since it doesn’t appear in the left hand menu.  There is no customer support phone number to have someone help me figure this out.  Has anyone had the same issue, and how did it get resolved?  Thanks. 

I am using the tablet to write notes for my CS courses and I find that every couple minutes or so, the application fails to register my writing. I am using an apple pencil. This happens for like 2-3 seconds, where I would have to stop writing and then start writing again. This is a problem because I lose my train of thought and get distracted or frustrated.This is a great application to collaborate on where I can see real-time updates between any device, but this issue is so big for me as it relates to the biggest reason why I would use this app - Writing and drawing.For example, I would possibly use it in a coding interview, but I cant because I am aware of the bug, which could potentially affect my interview performance if i get distracted by its issues.

How can I log in to Miro running on a Webex Board when the email link just logs me into Miro running on my Mac?

Good morning all,I’m new to Miro, seeing massive opportunities to use it. I was looking how to create a jigsaw puzzle for presentation purposes. adding one topic per piece.While searching for templates I didn’t find anything, so I turn to the expert - you all!Is there a template or do you know how to create a jigsaw puzzle? I created this once in powerpoint but was to cumbersome in timing and options.thanks for any thought, help you can give (otherwise my weekend is covered ;) ) 

I am not able to pay with a VISA card. I am getting error saying contact your bank. I did and they said that merchant doesn’t support the strong authentication methods that credit card requires.How can I proceed with the purchase?

I realize this was a topic prior.   HOWEVER, let’s make it clear for folks. Unless, you are willing to pay for a client’s access to Miro, they can’t edit the data tables and some other features.  That’s right, you have to pay PER client if you want them to collaborate with you using the number one feature of Miro!  Tables!   This is obviously a marketing decision, and nothing more.   Data tables are where we can make forms to organize answer to questions, gather job site information, or anything that might require two people to access a form to work together.   THAT DOES NOT MEAN, they are a team player, employee, or otherwise part of my organization. I’m a designer, and wanted to switch from Notion and airtable to Miro.   Not once was it mentioned data tables would be locked from Guests!   In fact, it’s implied ‘anyone with link’ can edit the board.   Doesn’t say ‘edit board except data tables.   I guess I’m back to looking for another app.  I LOVE the freedom of Miro as a replacement

Why am I getting: “You've reached the 3-board limit. Upgrade to unlock unlimited boards, guest access, and more.” notification when I haven't created any board yet?Boards in this team underneath says: “No results found” when filtering boards “Owned by me”.Thanks for a helpMy user page says: Content created0 boards   0 spaces   0 templates

Hi everyone,Sharing a problem I spent a while tracking down, in case it helps others and in the hope that Miro can fix it.SymptomAfter updating to macOS Golden Gate 27.0.1, the Miro desktop app (0.11.168, arm64) started launching on its own every now and then, without me opening any board. After I uninstalled the app, macOS instead kept showing the dialog "There is no application set to open the URL miroapp://miro.com/app/board/…" a few minutes after every login.CauseI had four Safari bookmarks pointing to old Miro boards. They were in ordinary bookmark folders and not open in any tab. Safari seems to load bookmarked pages in the background, probably to fetch icons. Because "Always open in Desktop app" is enabled by default on each board, the board page immediately redirects to miroapp://, and that launches the desktop app. The macOS system log confirmed that the miroapp:// requests came from Safari, with no matching open tab.FixDeleting those bookmarks solved it completely. No more la

Hi, I applied for a miro education account a few days ago, (Almost a week) and I havent received any emails confirming the application has been received or approved.How long should this take, and can it be approved soon please (Upcoming deadlines etc)?Thanks! 

I am a member of 11 teams in Miro and I can never remember which team a particular board is in, even when it is favourited. I’d love to see a global favourites which lists all my favourited boards across all my teams.

I have a number of boards starred from different teams that I’m not a member of. Usually I can access all of them from the “starred” section of the Home area but now it seems that any starred section only represented the starred boards from that team. If I go to the starred boards from a direct link, they still clearly show starred for me.What the heck happened with access rights and quick access? Is this a glitch of my view or a general change to how Miro operates?

My name is Vadim and I am an Englisch tutor in Ukraine. I have been using Miro for a few months and only recently learned that it offers free premium access to educators in Ukraine. I would be really grateful for the opportunity to receive this access, which would allow me to make my lessons more  interactive for my students.Thank you for your support Vadim Niokolayenko  

Dear Miro Team,I am reaching out regarding the support initiative currently available to users in Ukraine. As someone who regularly uses Miro for teaching, I would be very grateful for the opportunity to access the platform’s full functionality through this program.The platform has become a very valuable part of my work. Its advanced features allow me to organize lessons more effectively, create interactive learning materials, and make the learning process more engaging and convenient for my students. I have found Miro especially useful because it gives me much more flexibility than traditional teaching tools.As a Ukrainian educator, I would be very grateful for the opportunity to continue using the full functionality of Miro free of charge under your current initiative supporting Ukrainian users. Thank you very much for your attention and for the support you provide to Ukrainians. I truly appreciate Miro's efforts to make its platform accessible to people who need it during this diffi

Dear Miro Team,My name is Yuliia, and I am an English tutor from Ukraine. I use Miro to create interactive and engaging lessons for my students.I would like to kindly ask if you could provide me with a free Miro subscription or educational access for teachers from Ukraine. It would be a great help for my teaching.Thank you very much for your support and consideration!Best regards,Yuliia

the email associated with my account got deleted, my other email has no access to the boards on that account. I cannot login since i need to receive a one-time link to a currently non-existent email account. How do i manage this?

I collaborate with a person in China. I am in the US.When the user in China has her OS (Mac) set to Chinese region, she can type chinese onto the board and it renders correctly, using simplified chinese.When I view the board on Linux, with my system set to English, I see the Japanese Kanji:interestingly, when I *copy* the text with my mouse and paste it outside of miro to a local app or to Google translate, I get the correct chinese character:一直 and if she switches her Mac to English settings, she also sees the Japanese Kanji. If she changes the Mac back to Chinese, she sees the Chiense charcter. It seems that for non-Chinese systems, when you render the character, Miro is choosing the Japanese kanji form of the chinse character. (BTW, this is for all fonts we tried, Noto, Titan, etc)But the underlying information is there; I can copy it out and it’s Chinese, not Japanese.

 The help center for Miro's free plan advises me to delete one of my three most recent boards to create a new board. This is absurd. It is a major change to the board usage policy. The introduction of this change was kept quiet by Miro. This is highly unfair behavior! As a user, I was completely caught off guard at the beginning of the school year. On top of that, I am being told that there is no significant change! Please provide an explanation.

Hello, I originally created a Team under an Education Plan, but I have since graduated and am no longer eligible. After an accidental plan change, the Team is now on the Free Plan and some existing boards are locked.The Team still has current students/professors who are eligible for the Education Plan and who are Team Admins. We need to preserve the existing boards, members, and permissions.Could a Miro representative please advise on the correct process, or contact me privately, to restore Education Plan eligibility or transfer the Team to an eligible admin?