Questions & Ideas

Hello,Thank you for getting back to me.I have already contacted Miro Community regarding free access for Ukrainian educators, and I was informed that my request was converted into a support ticket.I am an English teacher and online tutor from Ukraine, and I would like to use Miro for my lessons with students.I would like to request access to the free Education Plan for educators. However, I am not sure how to activate it or which steps I need to follow.Could you please help me apply for the free Education Plan and let me know if you need any proof of my teaching activity?Thank you very much for your help!Kind regards,Anastasiia

we are running into 500 errors when we create a lot of frames, the code works fine on my instance, however fails for a customer for whom we are running the code for. A quick google search seems to suggest that this is a rate limiting error? https://community.miro.com/developer-platform-and-apis-57/500-error-on-get-tags-from-item-endpoint-19904Request that produced it:POST https://api.miro.com/v2/boards/board_id/frames{   "type" : "error",   "code" : "3.0000",  "context" : { "boardId" : "redacted" },  "message" : "Internal error occurred",  "status" : 500}

I have been wanting this feature for years, so I thought I would ask the Community's thoughts.The Miro board — an infinite canvas. Powerful. But increasingly complex. The only navigation tool? The Frames panel — tucked on the right, limited to Frames only. It's been the same for as long as I can remember.As boards grow in complexity, the question becomes bigger than Frames: what if you could navigate to any object, any location on the board?Here's what I'm envisioning:A navigation panel in the left/Spaces sidebar — clicking any item pans to that object on the board (think Alt/Option + 2 to "zoom to selection") Search for and pin any object to this list Create board location links (e.g., a Home or Start view) Add any object to the navigation list directly from its context menu New items would default to the object's name, filename, image alt text, etc. — but could be renamed Reorder items freely Any board participant could use this panel — including Guests and Visitors, not just team me

I’ve currently created a regular Miro account with my student email and have now found out there is an educational version for students. Should I delete my regular account and sign up for the student account or will it not work? I’ve tried it once in the past, but it did not work and it said “The allowed number of accounts is exceeded. Please use a different email address.” I’ve recovered my account now so should I try again, but after deleting wait a day or two so it doesn’t bug?

Hello,I´m not able to login via mail and password anymore and the magic link does not work in the MIRO app. It gets kind of stuck in an infinite loop.When I click the link the browser asks if to use the app or the browser and when I choose the App it opens but sends a new link instead of loggin me in.Need imediate help please.best regards

Hello Miro Community Team,I’m a Miro community member, and I recently noticed that my profile has been deactivated with the message: “Please contact your community admin.”I recently organized and successfully conducted a Miro event after putting significant effort into it, so I was quite surprised to see my profile deactivated without any prior communication.Could a Community Admin please review my account, clarify the reason for the deactivation, and help me with reactivation?I’d really appreciate the opportunity to continue contributing to the Miro Community.Thank you!

Is it possible to install the android miro app directly from the website? Not playstore. I'd like to install it on a Kindle Fire as the kids really enjoy using it for school work. 

How quickly does support return communication please? I have been charged over four and a half thousand dollars AUD for something i did not sign up for in terms of a plan. 

Hello,I have recently submitted my application for the Miro Education Plan using my institutional email address. I am currently facing a very tight academic deadline and urgently need access to the high-resolution export features for my project.Could a moderator please look into this or help escalate my application request so I can meet my deadline? Thank you so much for your help!

Dear Miro Support Team,I am a teacher at Germany school, and I would like to apply for the Miro Education Plan.I use Miro for educational purposes, including creating interactive lessons, visual materials, collaborative activities, and projects with my students.Unfortunately, I do not have an educational email address provided by my institution. However, I am able to provide official documentation confirming my employment as a teacher if required.Could you please let me know how I can apply for the Education Plan and complete the verification process manually?Thank you very much for your help.Best regards,Kateryna

Hi, I can’t log in to the Windows desktop app, no matter if I start from the app, or in the browser. I can log in through the browser using the magic link, but when I click continue in the app, in the app I still get the sign-in screen, and I get a new magic email sent to me, which takes me back to the browser, and the vicious cycle continues. The same neverending cycle keeps happening if I start from the app.I tried those steps described in the help, but some of those settings mentioned there don’t even exist.Could anyone help me out please?

Hello!I have a problem: when I try to log into my account in app for tablet  I can’t do this. I click on the magic link, which is sent to me in email, after clicking I’m sent to web version of Miro. When I try to click the button “open an app” (which is on the top of the screen) I open an app and app still requires to use “magic link” to confirm your account. The weirdest thing is that I can open an app on my iPhone without magic linkso, what can I do?

(TM), (R), (C) do not seem to transfer into their respective symbols, which would be useful for presentations. Is there a shortcut? Thanks

Dear Miro Team,My name is Anastasia, and I’m an English teacher from Kyiv, Ukraine.I’ve been teaching English for four years, and I’d really like to make my lessons more engaging and effective with your platform.I recently heard that Miro has generously been supporting Ukrainian users and that there may be an opportunity for Ukrainian users to have their plans upgraded for free. Is this offer still available?I would be very grateful for any information you could provide.Thank you in advance for your time and support.Best regards,Anastasia

We’d like to create a brief video showing folks how to use our board. Is there a specific screen+audio recording platform someone could recommend to make the process of making this video as easy and seamless as possible?

I am trying to regain access to an existing Miro account that was created through my former institution’s SSO.I have graduated, so I can no longer authenticate through that SSO. Because of this, I cannot sign in to Miro or access my profile settings to change the email address myself.I have already contacted the institution’s IT team. They have confirmed that they can authorize the migration of my existing Miro account to my personal email address and have asked Miro to contact them directly if authorization is required.I have submitted the issue through Miro’s support form, but I only receive automated AI responses that don’t help me.What I need is for a Miro support agent to manually handle the migration and contact the institution’s IT representative for authorization.For privacy, I am not sharing any institutional or personal contact details publicly, but I can provide them privately to a Miro staff member.Could a Miro staff member please help escalate this to the appropriate suppo

Dear Miro Support Team,I am writing regarding an urgent issue with my account. My team and all boards within it were deleted without any action from me or my colleagues. I was the owner of the team and the boards, and I did not initiate any deletion. I understand that Miro has been applying sanctions-related restrictions for users in Russia. However, I did not receive any prior notification about the deletion of my team or boards, and I was not given an opportunity to export or back up my data.I kindly request that you:Check the deletion logs for my team and confirm whether it was deleted by Miro as part of sanctions enforcement. Restore my team and all boards from the trash, if they are still within the 90-day recovery window.If restoration is not possible, provide me with an export or backup of my board data so I can recover my work.These boards contain important data that I cannot afford to lose. I would appreciate a prompt response and any assistance you can provide.Thank you for y

Dear Miro Team and Community,I am reaching out to request urgent help with access to my account (sarah.*****@praguecollege.cz) cause recently I lost access to my email and can’t receive or use magic link or any other way to sign in May i ask whether there will be a possibility for me to log back in using just my password? This is extremely crutial because my account’s boards have my work and projects. I also have some photoes and shared board, names of the boards etc, so i can answer any further questions that Support team may have.I beg the support team to help me to log in back to my account and get my work back Please, contact me with current email addressBest regards,Sarah 

Hello! I work at an agency where we create boards and invite clients to them as Guests so they’re able to comment or edit (depending on what we want them to have per board). Despite them being added as Guests, as an Admin, I often get requests from clients to join our Team. We upgraded to the Business plan last year to get this Guest functionality but I’m finding a flaw.  When an existing Guest on a Business plan clicks “Ask to join team” while viewing a board, does Miro retain the originating board ID anywhere? If so, can a Company Admin access that information through Support, the API, or another Business-plan admin tool? It’s difficult to figure out what board the client is trying to access when we can have multiple per client at a time. I wish this button would be inaccessible to Guests because otherwise, what’s the point of the Guest seat if they can just click a button requesting to join as a full Team member?

Dear Miro Support Team,My name is Svitlana Petrenko, and I am a tutor from Ukraine.Miro is an essential tool for my daily work and lessons, helping me stay organized and support my students during these challenging times. Due to the ongoing war and financial constraints, a paid subscription is difficult to afford right now.I kindly request access to a free subscription plan or Education access for Ukrainian users. I am ready to provide any documents if needed.Thank you very much for your kindness and support!

Hi! I navigate between spaces daily. I work on board Y in space A and have to go to board X in space B, which I know can only be done by pressing the home button on the lateral bar, finding the other space and clicking on it. Does anyone know of a better or quicker way to navigate? I generally find navigating between boards very impractical in Miro. I would also like to add a little note to the Miro team: I wish you would focus more on navigation and the home page than on AI. 

Dear Miro team!I work as an English tutor in Ukraine. I’ve heard that you can provide a free subscription for Ukrainians, is that still possible? I’m just starting using your platform and that would be such a great help and would truly mean a world to me! Thank you and greetings from Ukraine! 

Dear Miro Team,I have been using Miro since 2020 for my English teaching classes in Ukraine. One of my students shared the info about free subscription for users there. I would be very grateful for this opportunity to try all the tools and make teaching far more engaging.Best regards

My name is Diana, and I am writing to kindly request access to Miro’s free plan for Ukrainian users affected by the war. I have been working in the marketing field for several years, and Miro has become an essential tool for my daily work — from brainstorming sessions and customer journey mapping to collaborative workshops and strategy planning.Due to the ongoing war in Ukraine, my financial situation has become increasingly difficult, and affording a paid subscription at this time is a significant challenge. Miro remains the most convenient and efficient platform for my professional needs, and I would be deeply grateful for the opportunity to continue using it free under your humanitarian support program for Ukrainians.Thank you very much for your time and for supporting the Ukrainian community during this difficult period.

Dear Miro Team,My name is Sofiia and  I work as an English tutor in Ukraine. I’m writing to ask if it would be possible to receive free access to an upgraded Miro plan.I really love using Miro and have found it incredibly useful for organizing my ideas, planning, and creating interactive boards. It has become one of my favorite tools to use, and I truly appreciate how intuitive and convenient the platform is.At the moment, I would really benefit from having access to the additional features available in the upgraded plan. As a student, however, I don’t currently have a stable income, so paying for a subscription is difficult for me.I would be very grateful if you could consider providing me with free access or an upgrade, even for a limited period. I would genuinely appreciate the opportunity to continue using Miro to its full potential.Thank you for creating such a great and helpful platform, and for taking the time to consider my request.Best regards,Sofiia