Questions & Ideas

Hi, I am a grad student at Princeton and would like to use student plan to collaborate on research better. However the form seems to be bugged, after filling out it just loads infinetly (longest I waited was over 20 minutes, then my laptop turned off).Can I submit a ticket manually?Or is it a common issue and I should try again later?I registered with my uni email + here is me on official princeton webpage:https://web.astro.princeton.edu/people/aleksandr-rusakov

hey everyone,quick question for folks building products with signup / auth flows (especially with otp or email verification)how are you currently testing these flows end-to-end?i’ve been running into a bunch of flaky issues while testing:emails arriving late (like 3–5s randomly) wrong otp getting picked when retries happen tests passing locally but failing in CImocking works for basic cases, but it doesn’t really catch real-world issues around delivery timing or parsingrecently i started trying a different approach — running tests against real email flows and tracking things like when the email arrives, otp extraction, delays etc. it made debugging a lot clearer, but i’m curious how others are handling thisare you guys:fully mocking in CI? using tools like mailosaur/mailtrap? or testing against real providers?would love to hear what’s working (and what’s been painful)if helpful, this is roughly what i’ve been experimenting with:https://www.freecustom.email/api  curious to learn from ot

Dear Miro Support Team,My name is Nika. I am from Ukraine and I am an English mentor.I recently learned that Miro provides free access to premium plans for Ukrainian users due to the ongoing war in our country. I would like to kindly apply for this program.I would be very grateful for your support. If any verification is needed, I am ready to provide supporting documents.Thank you very much for your understanding.Best regards,Nika.

We are currently using the Education Plan. However, even though the board is set to public and shared accordingly, users who access it are being counted as full-license users. As a result, we are unable to share it with more than 100 people. Could you advise on how to resolve this issue?

I am a higher secondary student. I am preparing for joint entrance examination. I have a school email id but I don’t have access to school email I’d and I can’t submit the application using my personal email id. I need it urgently. Can you please look into this matter? 

Hi, a few weeks ago I received an email about my education license. I submitted the application form that same week, but I haven’t received a response yet. I would still like to renew my plan, as I need it for my MSc thesis.

Dear Miro Support Team,My name is Nastia, and I am a Ukrainian English teacher. I recently subscribed to the Starter Plan in September, not knowing about the free educational plan for Ukrainian teachers. I just learned from other Ukrainian educators that there is free access to premium features for Ukrainian teachers, so I would love to take advantage of it as well.I would be very grateful for the information and guidance on how to set up free access to premium features for my profile and my students. Miro helps me create structured and engaging lessons and allows students to do their homework in an interactive way.I also want to sincerely thank Miro for supporting teachers and helping us teach students during such a difficult time for Ukraine. Your help truly makes a difference.Thank you so much for your time and support!Best regards,Anastasiia My email:nastiaradivilova8@gmail.com

I havae had the free version for very long time a board attached to my job email: Valerie.benavides@luroy.kommune.no - This was the board: https://miro.com/app/board/uXjVMjpZzRE=/?share_link_id=612306977404#tpicker-contentIm trying to enter it, and it doesnt work. It says that i have to have permisson from the admin team (my self) but i dont get the email.Im ending my work here, so the following email (valerie.benavides@luroy.kommune.no) is gonna get deactivated today. I was trying to move everything to my personal email: vale.benavidesz@gmail.com. when everything just got deleted. I would really need your help to restore it. Is very important, cause i need that board for mye next job!. Please, and thank you

Hola, necesito cancelar mi suscripción, como no lo uso como tenía pensado olvide cancelar la prueba gratuita que termina hoy y me genero el pago el cual no puedo completar y el sistema no me permite cambiar al plan gratuito ni eliminar mi tarjeta. ayúdenme a cancelar la suscripción de inmediato para evitar cargos adicionales, gracias.

Hello everyone,I am an English teacher from Ukraine and I use Miro for my lessons to create interactive and visual learning materials for my students.Due to the current situation, I am unable to afford a paid plan. I would like to ask if there are any educational or support programs that could provide free or discounted access for teachers.Any guidance or help would be greatly appreciated.Thank you!

Guten Tag, ich würde gerne das Konto mit der Mailadresse: dongus@hm.de löschen, habe aber keinen Zugang mehr zu der Mailadresse und kann das löschen so auch nicht bestätigen

Quick dumb question, but I disabled Miro tips by mistake (ex. Do you want to turn this int o a doc when you paste a long text). Does anyone know how to turn them on again? Been trying for sometime but unsuccessful. 

cancelar suscripciones

I’m hoping to get some visibility on my app submission status. I submitted my app for review on April 2nd, and while the portal confirms the submission, I’m concerned because I never received a Jira ticket to track its progress.I've seen a few other posts mentioning delays due to internal updates, but since I’m missing the tracking ticket entirely, I want to make sure my app didn't fall through the cracks of the automated system.Submission Details: App Name: Dot. Connect the Ideas. Submission Date: April 2, 2026 Status in Portal: Submitted The Issue: No Jira ticket received/No confirmation email (checked spam). I’m really looking forward to getting this into the Marketplace and starting our user testing phase. If a Miro team member could confirm that the submission is indeed in the queue despite the missing ticket, I would greatly appreciate it! 

Hi Folks, I love Miro!I am trying to download a board as a PDF to share it with an outside contractor, I am following the export/save as PDF functions but i have no idea where the board is being saved to on my computer, or if the save has been successful in PDF format. Can you please help me?Kind regardsMeg

All my toolbars have gotten very tiny. Zooming in or out changes the board size but not the toolbar size. Very hard to see and use the top one  

After I logged into the account for the first time in several months I was greeted by a new layout, I was asked to create a team, etc. However, I no longer see any of the boards that I previously had. The boards seem to still exist. At least one that I shared with colleagues still exists when I click on the link, but I don’t seem to be Team admin anymore since I am not receiving requests to join the team underlying that board. How can gain I access to them again?

I cannot delete spaces, when right click on the ellipse button, the option is greyed out (disabled)Also, the side menu for Spaces is working inconsistently. Most of the time the home menu is showing, and there is no way to add new section to organize the space if that Home menu keep popping up. 

I need to change new work email in current work mail . Email change request mail is invalid as soon as I click and when I try to sign up with new work mail , it showed “The allowed number of accounts is exceeded. Please use a different email address.”. How can I proceed for this ? 

Dear Miro Team,My name is Yasia, and I’m an online English teacher from Ukraine. I regularly use Miro to make my lessons interactive and effective, and it has become an essential tool in my work.I know the Education Plan is for accredited institutions, but since my school isn’t officially accredited, I’d be very grateful if you could kindly grant me access as you’ve done for other Ukrainian educators. I’m happy to provide documents if needed.Thank you for your support!Best regards,Yasia

Dear Miro Support Team,My name is Anna Mykhalina, and I am an English teacher and tutor from Ukraine. I am writing to you today because I am deeply passionate about my work and the impact it has on my students during these challenging times.I specialize in teaching children online, and I believe that inspiration is just as important as the curriculum. To keep my young students engaged and motivated, I’ve been looking for the best interactive tools, and that is how I discovered Miro.I recently tried the trial version of your platform, and I must say—I am absolutely thrilled! The flexibility and creativity that Miro offers have completely transformed my lessons. It allows me to create a magical learning environment for the kids, even when we are miles apart.Given the current situation in Ukraine, I am reaching out to see if there are any available programs or opportunities for Ukrainian educators to access a paid version of Miro for free. I want to continue teaching and inspiring my stud

Hello,My name is Ann Malii and I am an English teacher from Ukraine.I greatly appreciate the Miro platform for providing Ukrainians with support and great opportunity to work effectively despite of having rough circumstances.With all my respect, I would like to ask if there are any opportunities for free or discounted subscriptions for Ukrainian users.Would you mind telling me if there are any opportunities or programs available?Thank you for taking the time to read my email and for your understanding. Best regards,Ann MaliiEmail: maliyann46@gmail.com

Hi, I'm trying to copy content from a single frame in Miro (which includes flows, vector graphics, and images) to Figma. I also tried the Miro plugin for Figma, but it didn’t work.How can I easily transfer my content to Figma?

Hi all,I tried to add a guest to a board: when I select the guest, it tells me that the guest has been already invited at 3 boards and this imply that my company must pay for giving him/her unlimited guest links (my company has a business plan).in the help pages I don’t find any information on that.could you please clarify?thanks in advance best regardsSara

Hello everyone,I was wondering if there's an available API endpoint or another method to fetch my custom templates. Any insights would be appreciated!