Questions & Ideas

When you put a flowchart diagram over a frame it tries to show the frame into the flowchart diagram and breaks everything

Hello,I´m new to miro. When I create a Diagram, the connection lines disappear instantly after drawing. I tried with Chrome and Edge and also disabled Graphisc acceleration. Any Ideas on that would be freat.Thanks.Best RegardsThomas

I’m trying to create new boards and review existing boards and everytime I try and move to a board I get the continuous spinning blue circle. I’m trying to contact MIRO support to see why this migt be happpening  

Hello Miro Team,I am an English language tutor based in Ukraine, specializing in "Professional English for Accountants." I am currently working to help Ukrainian financial professionals gain the language skills necessary to work internationally and support our economy during this difficult time.I currently use the Miro free version, but as my accounting boards (IFRS charts, balance sheet templates, and tax vocabulary maps) grow in complexity, I am hitting the board limit.I understand Miro has been supporting Ukrainian educators. Would it be possible to grant my account access to the Education Plan or a similar supported tier?Thank you for your incredible tool and for supporting Ukraine.Kind regards,Oksana

Dear Miro Support Team,My name is Roman, and I am a student from Ukraine. I am writing to kindly request a free subscription to your platform.In current times, such a useful tool has become essential for studying and as a general aid. It helps organize and structure various types of information, explore new topics in an engaging format, learn efficiently, and connect ideas with one another. It also allows me to continue my education despite existing difficulties. I use Miro quite often, and it has been very helpful to me.At the moment, I am working entirely on my own, and an extended version would significantly support my learning without limitations on creating boards and other features—especially considering the financial difficulties many people are facing in the country at this time.I sincerely appreciate your continued support for Ukrainians and would be very grateful if you could consider my request. Thank you very much for your time and understanding.Kind regards,Roman

I have free account where I can crop image very easy. Now I just payed for Business Plan. Now the crop option on image is gone, there is just a few options. Is there less options when I payed?? You would think it more features

I work for a health system on the West Coast and was wanting to purchase the Miro Business Plan as I only have 6 users interested in Miro at this time.  Potential is there for more users down the road as others see the potential applications.  My company requires any perspective Vendor (Miro) to complete an Information Security assessment form as we have to ensure our data is going to be safeguarded (HIPAA).  Then after completion of the form there is a 1 hour call with our IT Security Team for them to ask questions related to the form.  Total investment of time is about 2 hours.   I am not interested in the Enterprise plan which is where I understand your security review support kicks in.  I have explained the minimal lift involved in my security assessment request but was told by my Sales rep. Kayla the following “Thanks for reaching out. You can find security resources and information in Miro's Trust Center for self managed plans to complete your security review. I'll also list belo

Dear Support Team,Is there any opportunity to get the access to my Recap 2025 now, in April? I’m afraid it is not available any longer, however, I would appreciate an opporunity to look through this archived information again.Thank you. 

Hi!I have a Miro board that contains several internal links between graphic objects. When I create a copy of the board, some of these links stop working. What’s strange is that only certain links are affected—others continue to work just fine. I haven’t been able to identify any pattern that explains why some links break while others don’t.How can I solve the problem?

I have a default view widget on my board - if I browse to the board directly I see the default view and can go to the canvas, the widget is still there. However if I end up in another widget view (the url has moveToWidget=3458764664907209359&cot=14) the default view widget completely vanishes from the board. Is this expected? It seems very confusing, I’ve now recreated the default widget twice because of this behaviour. 

Dear Miro Support Team,My name is Valeriia, and I am an online tutor from Ukraine.I recently learned about your platform through a recommendation from a friend, who spoke highly of Miro as an excellent tool for conducting engaging and interactive online lessons. After exploring it, I found it extremely useful for organizing teaching materials and enhancing the learning experience for my students.At the moment, I am experiencing difficulties purchasing Miro plans due to the current situation in my country. I would therefore like to kindly ask whether there are any opportunities for Ukrainian educators to access advanced features or educational plans free of charge or under special conditions.I would greatly appreciate any support you can provide, as Miro would significantly help me improve the quality of my online teaching and better support my students.Thank you for your time, understanding, and for the valuable tools you provide to educators around the world.Kind regards,Valeriia 

When I create a synched copy of a frame, some of the connection lines are missing. The are there in the original copy.

Hello, My question is regarding MP4 Video Uploading to Miro, we work many animation references, and video support is extremely important. Every time I try to upload a video I get an error “File type is not supported” for some reason. previously I was able to add without problems, and now It stopped and I don't have the option, as also for my team members across all boards as well as new boards.I tried to upload a linked video file to OneDrive, but also faced problems there where I get messages that I am not authorized and wasn't able to preview the video, and other team members can’t view it aswell, so that option was also not useful to say the least.other alternatives I was resorted to was to convert mp4 to gif, but quality decreases and realistically it is not sustainable. Would love to get support and guide on how i can fix this issue (like I mentioned, previously I was able to paste videos without a problem)

I’ve got a problem, where after some time all my pictures started turning into this when I zoomed to them. Sometimes it disappears when I move the screen, but after I zoom-in or zoom-out it appears again. I’ve tried Firefox, Chrome browsers but they are still the same.

Hello Miro Support,I am trying to find boards that I created around September last year, but I can no longer access them.Here is what I know:I used a university account  I had access via a shared board link before, but it no longer works I cannot find the boards in any of my current accounts A colleague re-invited me to her team, but the boards are not thereCould you please help me check:whether the boards still exist which account or team they belong toI can provide the old board link if needed.Thank you very much!

Is there a way to keep the position of an anchor point the same in the frame when resizing an object?  

I can’t seem to get MIRO working on our samsung interactive display, flip WM55B. Do you have a solution for this?

Dear Miro Team,My name is Pelykh Sofiia and I am an Italian language teacher from Ukraine. I am writing to kindly ask if it would be possible to receive a free or educational subscription to Miro.I actively use digital tools in my teaching, and Miro would be extremely helpful for creating interactive lessons, visual explanations, and collaborative activities for my students. Unfortunately, due to the current situation in Ukraine, it is financially difficult for me to afford a paid subscription.Teaching is very important to me, and tools like Miro allow me to continue providing quality education and support to my students despite challenging circumstances.I would be truly grateful for any opportunity to access Miro through a free or discounted educational plan. Thank you very much for your time, understanding, and support.Kind regards, Pelykh Sofiia Italian Language Teacher Ukraine

Dear Sir/Madam, I would like to have business plan, but I am not sure about some features. I am from Ukraine and not sure if I can get refund. With kind regards,Kateryna Sakhan

BUG: there is no fonts available to choose in text on the arrowHow to fix it?

Hello,I am using Kanban in Table view to list game design ideas. It’s very useful to keep history of everything and fold or unfold content to keep everything readable and organized.All was working very well since a long time but suddenly one of my Kanban started to stop working correctly.When I hit the (+) sign to add a new entry, that fills automatically one “Mulitple Selection” type colomn with the ones of the previous entry.I tried to delete the items created in the column to see if it needed to be recreated in order to be repaired but when doing it, all entries of the Kanban disappear. I tried everything said here before asking for help here.The other Kanbans table on this board are working correctly. I would like to solve this issue to avoid to have to recreate the full Kanban because it contains a lot of entries and it is supposed to get more entries in the future.Also I don’t want this problem to happen to any other Kanban. Here are images showing the problem with a description

Hi Miro team - I’m the admin for our workspace and I’ve noticed a change in how seat reductions affect billing, and I’d really appreciate some clarification and help.Previously, when we removed members from our team, our paid seats/credits automatically decreased and this was reflected in the following invoice. Over the last couple of months, however, I’ve had to manually adjust things in the Billing section for the change to register. This behaviour isn’t obvious in the UI, and it led to us being charged for seats that were no longer in use.Specifically: In March we reduced our members from 17 to 9, but the invoice still charged us for 17 seats. The same thing appears to have happened again in April. We’re currently in cost‑cutting mode and being careful about every subscription. Given that we acted in good faith by removing unused members, but the new manual‑adjustment behaviour wasn’t clear, I’d like to kindly request a one‑off refund or credit for the unused seats for March and A

So I worked on 2-3 boards back in January and now they’re gone.I tracked down the boards’ links from my history but it says i don’t have access and I have to send an access request to the owner, but I created those boards back then.  

I have just upgraded my miro account to export my slides with high quality. But the options are still greyed out. I have a presentatin tomorrow and need to solve this issu before 8 am british time tomorrow.thanks 

Dear Miro Support Team,I am writing to request a refund for a recent subscription charge on my account.I did not intend to renew my subscription, and unfortunately, I missed the renewal notification. As I do not plan to use the service moving forward, I would appreciate it if you could cancel the current subscription and issue a full refund for the most recent charge.