Questions & Ideas

Is anyone else experiencing this too - I copy something from one board to another and the content I’ve copied vanishes from the board I’m trying to copy to. It appears for a sec and then vanishes. How can I fix this? I really need specific materials on my other board taken from my personal one 😥

After yesterday's Miro outage, I can't replicate my boards. I only get the message: “Sorry, something went wrong.” Can you help me?

HI! i’d like to know if there a chance that i can combine two my accounts into one?I have my first account for a couple of years, than due to work, I had to create another one. So, the changing of the email doesn’t help, as the account has already been registered.

Dear Miro Team,My name is Nadia, and I am an English teacher from Ukraine. I would like to express my sincere gratitude for the exceptional support you have extended to Ukrainians; it truly makes a significant impact.Miro has become an integral component of my lessons, enhancing the interactivity, engagement, and organization of the learning experience. My students greatly enjoy utilizing it for brainstorming, vocabulary games, and visually structuring their ideas. It has genuinely transformed my teaching approach, particularly in an online environment.However, many educators in Ukraine are currently facing financial constraints that hinder their ability to access premium tools. A complimentary Miro subscription would be immensely beneficial, enabling me to continue developing dynamic and high-quality lessons without limitations. It would also allow me to create more boards, which is crucial for structuring different topics and organizing multiple lessons effectively.I would like to in

Hello. Is it possible at the moment, using the web SDK or REST API or something else, to copy a pencil-drawn line (a "curve" type widget) from one board to another?

My colleague shared a Miro link on the account we use, but he simply created a MEMBER INVITE on LinkedIn so people could view some materials. These people became members, resulting in a charge on my card. What can I do to resolve this? This month's bill was over R$2,000 and next month's will be R$1,500. My card was even blocked by the bank because of the bill. Isn't it possible to cancel this charge and have the amount of R$45 refunded?

HELP !!!! I returned to the office today, (yesterday was a public holiday here), to be confronted with a message saying that our Miro subscription has lapsed ! We have tried MULTIPLE times to get your bank details from you but MIRO seem incapable of providing the bank account information, (a SWIFT code is not an account number or sort code !). We have explored going to Enterprise, but we ask for a quote and get sent a Docusign for a contract. WHY IS MIRO MAKING IT SO DIFFICULT TO DO BUSINESS WITH YOU ??? There is no help line, there is no online help and everything seems to be done via compartmentalised teams. Can you sort this out so we can pay our bill, (yes we want to pay you money), and we can get back to doing our day job rather than having to negotiate a vendor who cannot or will not focus on customers !!This is now preventing me from working !

Hi,I need to renew my educational plan.how can I do it?

When using Table view document in Miro loaded with 500 items, it seems to not work properly and lot of time is used to reconnect. Becoming unsuable.

When editing a kanban board on my android phone, I cannot insert new text in the expanded cards. The keyboard pops up and down rapidly, seemingly unsure if it's needed. Nothing can be typed. Any ideas how to fix this? https://photos.app.goo.gl/4sACSkZ9neZv6WKv7 

A specific board I’ve been working on for over a month suddenly won’t load in any browser or device. (Other boards work fine.) I’ve been trying throughout the day with no luck. The board get’s stuck on a gray screen with a “connecting...” message on mobile or “Connection restored” message on desktop. I’m wondering if anyone can help meet access to this board please?  

Miro is refusing to load on one of my computers (an M3 Mac Mini), showing a "Hmm... There's been a glitch (1 ongoing incident)" message.  My other computers are not having any issues.  Both Miro and my macOS are updated.  I tried uninstalling Miro and reinstalling it.  I tried restarting my computer.  Nothing is working. 

Hello, my two miro boards are missing, I really need to retrieve just one of them, except that it is very private board and I have not been able to get the url of this board. It’s a board for my thesis and I need it back. Is there a way for me to get it back? I don’t recall deleting anything in my account. Please help. 

Hi, I´m working on two Miro spaces - one within my company and the other one which is owned by the client I work for. The client has requested us to move all the boards from our Miro space to theirs. Since there are a lot of boards (around 40), I´m interested if there is a way to do it at once instead of importing one by one?  

Hi, I just realised that I have yearly subscription paying 9 members, we are only 5 members. And I cant find a way to remove..and subscription is running another year for 9members which is not ideal. Support much appreatied 

Hi everyone,I'm hoping someone can help me with an issue I'm facing with a large prototype. It's packed with interactions, and as of today, it has stopped working after the first few steps.The prototype consistently freezes at the same point, even after I've double-checked that all the connections are configured correctly. I'm worried about losing all the work I've put into it.I assumed it might be because it has several screens and interactions but tried to slice it down into several boards to no success. It keeps failing in the same points.Has anyone experienced something like this before or have any ideas what might be happening?Thanks in advance for your help!

Hello,I would like to request a refund for my recent subscription payment.The payment was made on [2026/05/03], and I did not intend to continue the subscription.I have not used the service significantly.Could you please review my case and process a refund?Thank you.

Hello,I received invoice SZNWJP0X-0002 for 2 Starter yearly seats, but I did not intentionally change my subscription plan or add an additional paid seat.Could you please explain why this extra seat was added and charged automatically?I would also like to request a refund for this unexpected charge, as I was not aware that my account had been upgraded to 2 paid licenses.Additionally, could you please let me know how I can prevent this from happening again in the future (for example, how to disable automatic seat additions or restrict member access)?Thank you for your help.

I want to print an A0 poster of a map I created. I export as PDF, but the file is so small and low fidelity (62KB). I have the paid solution and export as ‘Vector’. What am I doing wrong? 

I have a free version of Miro for my team at work, and it is saying I am unable to make anymore edits because I have reached my edits limit. No one else at my job has had this issue, and they have made many more edits than I have on my board. Any way around this?

I was looking for some old work and I just realised my “Inactive Free Team” was deleted in 2023 from my account. I found the email buried in promotions telling me that. I really needed that information now. I just didn't realised deleting these was a thing...and I completely missed the email at the time. Any slim chance I can recover/restore these?

Hi! When I open the app on the tablet I can open only one user’s boards. Other boards are seen but I can’t choose any. I have an IPadOS and it was fine for several years till yesterday. I reset the tablet, reinstalled the application - nothing has helped. I tried to ope the platform through Safari - nothing, with Chrom it restars again and again. What should I do?

Hi Miro community,I'm hoping someone can help me navigate a refund request, or point me to the right place to raise this.One of our team members recently upgraded our account to the Starter plan, intending simply to access more than 3 boards for use in virtual tutoring sessions. We had been happily using the free plan. The upgrade was made in good faith based on the $8/month figure prominently displayed on the pricing page.What wasn't understood at the time is that the $8/month rate is per member, and that inviting students to collaborate on boards added them as billable members of the plan. As a result, we were charged a significant annual fee covering multiple seats, far beyond what we anticipated or needed.To be clear: we are a small tutoring organisation. Students sharing boards are simply joining a link to collaborate during session. They are not team members in any meaningful sense. Had the per-member billing implications been clearly communicated during the upgrade flow, our tea

I have been using Miroboard as a teacher for quite a few years now and I absolutely love it.  It is highly likely I’ll be moving school districts, which means I would lose access to all of my boards (because I log in using my school email).  Are there options for me to keep access to them in the future? Thanks!

Hello,I am currently using Miro and really enjoy the platform, especially the infinite canvas and collaboration features.I am from Ukraine, and due to the current situation it is difficult for me to afford a paid plan. I wanted to ask if there are any options for free access, discounts, or support programs available for Ukrainian users.I would really appreciate any information or guidance.Thank you in advance!