Questions & Ideas

Hello -I currently have a free license, and it says I’m only able to edit the 3 most recent created boards. I only have created 2 boards, and it’s only allowing me to edit 1 of them. Any ideas how to fix this?Thanks!

Hi there, first-time Miro app developer here. I've got my app working fine on my account, and hosted it on netlify so it can be accessed beyond my local machine. I've given the share URL to someone for them to test out, they’re on a different Miro team to me. They can install the app successfully, but it doesn't appear in their tools list, even when typing a search for the title. They've confirmed this was for a board owned by the team they authorised the app for.Any help would be appreciated.

Olá,  Estou tentando cancelar minha assinatura, mas não acho em nenhum lugar a aba de cancelamento. Estou sendo cobrado mensalmente no cartão. Alguém poderia me dizer como faço para canelar?

Hello, I am faced with a gap on iPad 16A OS version 26.3.1(a). The problem is this: when I write on the blackboard, at some arbitrary moment the whole board freezes, I can't write anything, and I can't do anything with my fingers either, until I swipe the top curtain of the iPad.

Hello Team,   I’m Alen - Software licensing professional from Trimble Inc , We are looking to enable the SCIM feature for our organization. We have attempted to coordinate this through our listed contact, Jaime (jaime@miro.com), but have not received a response for over a month.Given the importance of this integration for our security and user management workflows, could you please: Confirm if there has been a change in our assigned Customer Success Manager (CSM) or Account Executive. Provide the contact details for our current representative. Connect us with a technical resource who can assist with the SCIM enablement process in the interim. We value our partnership with Miro and look forward to resolving this so we can fully utilize our Enterprise features. Best regards,ALEN DEVA CHRISTOPHER SSOFTWARE LICENSING PROFESSIONAL(SOFTWARE ASSET MANAGEMENT) - Licensing, Contracts, and Compliance (PLCC)Trimble INC

Hi! I acquired an Education licence at Miro and have one board. Now Miro says that I cannot edit my board because I have reached the limit of three boards. First of all, I only have one (there are other boards in my institution, but they have nothing to do with my work and my licence - or so I thought) and secondly, I thought that I had an unlimited number of boards. Can somebody explain what I am missing? I would like to continue my work on the board!Thank you.Laura 

Good day,   I have a board. The board had several diagrams. I had placed frames around them. Five in total. I wanted to add another diagram and used the Miro Swimlane Diagram template. While customising it, one of the rows in the swimlane got really wide. I tried to reduce but no joy. So I move the frame over as there seemed to be something under it. I deleted some document panel that was there. I happen to move around the screen, and all my diagrams in the other frames are now blank.Any idea what is going on here and how to correct (an prevent)? I have upgraded my browser and cleared cache. Browser: Google Chrome Version 139.0.7258.139 (Official Build) (64-bit)Device: LaptopRegards, 

Dear Miro Support Team,My name is Yuliia. I am from Ukraine, and thanks to your support program, I was able to use the Miro board for free. However, starting today, I can no longer access my boards under the previous terms. Could you please let me know if the program is still available and whether there is a possibility to continue using it?Thank you so much for your support!Best regards,Yuliia

Dear Miro Support Team,My name is Nikol. I am from Ukraine and I am a German teacher..I recently learned that Miro provides free access to premium plans for Ukrainian users due to the ongoing war in our country. I would like to kindly apply for this program.I would be very grateful for your support. If any verification is needed, I am ready to provide supporting documents.Thank you very much for your understanding.Best regards,Nikol

Dear Miro Support Team,I am writing to you regarding the support programs Miro offers to the Ukrainian community.As a user from Ukraine, I recently learned that your platform provides special promotional codes or subscription benefits to support Ukrainians during these challenging times.I am an educator, and I use Miro to create  instructional materials and digital assets for tutors. Miro is a crucial part of my teaching workflow, and having access to its full features would significantly enhance the educational value I can provide.Could you please let me know how I can apply for this promo code or what verification is needed to confirm my eligibility?Thank you for your support and for standing with Ukraine.Anastasiia

Dear Miro Support Team,I am writing to request immediate cancellation of my subscription and assistance with a payment issue.I subscribed to the paid plan but used it for only a few hours before deciding to cancel. I attempted to cancel the subscription right away. However, your system has continued to attempt charging my card, even though I no longer wish to use the paid plan.Moreover, I cannot remove my card details from my account, which puts me at risk of unwanted charges.Please cancel my subscription immediately, stop any further payment attempts, and remove my payment method from your system.I appreciate your prompt help with this situation.Best regards,Inna Hryshkovets

Dear Miro Team,My name is Anastasiia, and I am an English tutor based in Ukraine. I understand that you may offer free access to your platform for Ukrainians who are currently facing difficult circumstances.Due to the ongoing situation in my country, I am unfortunately unable to afford a subscription to your services at this time. I would sincerely appreciate it if you could consider granting me free or extended access to Miro Premium. This would allow me to continue using your boards in my lessons and provide my students with engaging, high-quality, and supportive learning experiences.Thank you very much for your time and consideration.Kind regards,Anastasiia

Hi,why did my plan change and how to change it back if I didn’t do anything? Whats wrong? Now it’s 26$ instead of 10

We would like to connect Miro MCP with our AI tools but we do not want MCP to access all boards as there are private boards and boards that could be sensitive and/or not relevant to connect with Miro MCP.

Previously, the Miro team fixed the delay issue when writing in Miro on iPad with the Apple Pencil.After that, the issue did not occur for about two years, but now the delay has returned again.Please fix this issue so that there is no delay when writing on iPad with the Apple Pencil.iPad: iPad Pro 13 Inch (M4)Version: 3.25.30241106

I need to create a private, password-protected board where visitors (who do not have a Miro account) can join anonymously to write on and add Sticky Notes and use Voting dots, for a meeting activity.It's meant to be a live, virtual, confidential space so that all users can visibly see what people are writing in real-time, but cannot know the author of comments. This is likely a one-time event.Question #1: If I upgrade my free account to a Starter paid-level, will I have all the functionality to do this?Question #2: Could you provide me with the specific settings I would need to enable on this new board for my use case, described above? And, any other tips or considerations?Thank you so much!

I tried to pay for this month but that message appeared again and again. I have money on my account. What should I do? 

I had a Miro subscription a few years ago. I don't use it much anymore, so I switched to the free version. Despite that, I was charged $220.75 even though my account shows as free. I contacted my financial institution to report that I did not make the purchase. I haven't opened the invoice PDF, but it lists a number. How can I contact customer service?  Has this ever happened to anyone?

i got charged for 20 Dollars on MIRO after MONTHS without using it and im on a FREE account, i dont have any subscription plan … i cant remove my credit card information because the platform wont let me, cant delete te account/team cos it says that i ill be charged anyway and that my information will still be on the system! Wtf is that? some kind of scam?! i want a refund and i want all my information removed from the system… just cant trust this service anymore, i want to terminate my account also.

I am having an issue where all my board’s names are messed up. 

For the past couple of days, every time I try to unpin the Diagramming Shapes icon and pin the Upload icon instead, everything resets as soon as I log back in. Please fix this issue — I’m about to lose my mind.  

Hello, my Miro Business subscription is expired, there are no pending invoices, and I cannot delete the saved card from billing. Please remove my payment method from the team and confirm that no further charge attempts will be made.

I use miro boards when teaching my classes.  I present the boards during the class session and use my tablet to write free hand examples on the boards.  This last week, I haven’t been able to write on the boards on my tablet while presenting.  The tools are not visible on my tablet.  I can see them on the browser on the computer, but not on my tablet anymore.  Was there an update that took away this functionality?  Is there a something I can do to get this back?  Any suggestions?

Hi, I am a grad student at Princeton and would like to use student plan to collaborate on research better. However the form seems to be bugged, after filling out it just loads infinetly (longest I waited was over 20 minutes, then my laptop turned off).Can I submit a ticket manually?Or is it a common issue and I should try again later?I registered with my uni email + here is me on official princeton webpage:https://web.astro.princeton.edu/people/aleksandr-rusakov

hey everyone,quick question for folks building products with signup / auth flows (especially with otp or email verification)how are you currently testing these flows end-to-end?i’ve been running into a bunch of flaky issues while testing:emails arriving late (like 3–5s randomly) wrong otp getting picked when retries happen tests passing locally but failing in CImocking works for basic cases, but it doesn’t really catch real-world issues around delivery timing or parsingrecently i started trying a different approach — running tests against real email flows and tracking things like when the email arrives, otp extraction, delays etc. it made debugging a lot clearer, but i’m curious how others are handling thisare you guys:fully mocking in CI? using tools like mailosaur/mailtrap? or testing against real providers?would love to hear what’s working (and what’s been painful)if helpful, this is roughly what i’ve been experimenting with:https://www.freecustom.email/api  curious to learn from ot