Questions & Ideas

Hello, I am trying to do a linked documents/frames board, how do I enable this kind of accordion display for navigating several documents and use it as navigational Index ?Thank you!

I name my Spaces with prefix numbers: 01 Blah, 02 Blah, 03 Blah, etc. Yesterday (and before) all was ordered as intended. This afternoon I now have 99 Blah at the top followed by 15 Blah then 04 Blah and randomly so. There is no discernible order. This happens in the Miro app and in the Brave browser.I have not changed any Spaces names. I have only edited board contents.   I know you can pin Spaces, but my numbering prefixes eliminated pinning. I searched online: 

I have been charged for the whole year without any email suggesting renewal. I was on the startup discount plan. I would have preferred monthly but I didn’t get any advanced notice. As a small startup, this is critical. I have seen other people being charged annually without notice. I am still within the 14 days grace period. How do I get a refund and change to monthly?

Hi everyone, I need help with a Miro board issue.I accidentally left a team/workspace and selected the option “Delete boards connected to this team.”  The problem is that I had created an important board inside that team without realizing it was linked to the workspace.Now I can still access the board through a link, but only in view-only mode, and I get an “Ask to edit” option. So the board still exists, but I lost editing permissions after leaving the team.I also don’t remember the name of the team/workspace, and I don’t know who the owner or admin is. It doesn’t show how is de owner now Has anyone experienced something similar? Is there any way to recover edit access, identify the workspace owner, or move/copy the board to my own account?Thanks in advance.

Hello, I recently (past Sunday) received a message that my education plan expired. I have been trying today to reapply for the educational plan (still a PhD student), but regardless of how I try to access the platform (whether through the link sent through the expiry notification email, or manually through the webpage), I am stuck in a perpetual loading mode (see picture). I have tried different wi-fi/internet networks and different browsers, but nothing worked. Has anyone experienced the same issue? I really need access to my boards as they contain an important part of my research work, so if anyone has some insights on how to go about this, I would appreciate it a lot. Thank in advance, phren 

I want to publish a screenshot of a miro board that I created in a publication (it is a dissertation and will not be published via publishers like Springer, but through my university library). I used basic features of Miro like rectangles and arrows and lines. Do I need to attribute Miro? Thank you very much.

We are experiencing a sudden issue with the Miroverse "Marketing Campaign Timeline Template" that worked correctly until yesterday. The board contains a Miro table with 222 rows and 5 columns. When clicking into cells in the lower part of the table, the viewport jumps back to the upper part of the table. The selected cell/cursor is no longer visible, which makes editing the table impossible. We already tested the usual troubleshooting steps: different browser, desktop app, zoom levels, cache/app reset and duplicated board. The issue persists. Since the table is far below the official table limits, this looks like a regression or a problem with the Miro table widget/template behavior.Could you please check whether there has been a recent update affecting Miro tables or Miroverse templates?

Dear Miro Support Team,I am writing to you from Ukraine to request your support during these incredibly challenging times. My name is Iryna, and I am currently a university student working as an independent tutor to support my community and continue my professional growth.As you are aware, Ukraine is undergoing a period of immense hardship. Despite the daily challenges, I am committed to providing high-quality education to my students. Miro has become an indispensable tool in my teaching process, allowing me to create an interactive and engaging learning environment that is vital for remote education today.Given my dual status as a student and an educator in a conflict zone, I am reaching out to ask if it would be possible to grant me a free subscription to your Pro or Education plan. This access would allow me to: Maintain the continuity of the educational process for my students. Utilize advanced visual tools to overcome the limitations of distance learning. Continue my work and

I deleted a different account and now cannot create a new account with the same email, but I also can’t access the old account. how can I reset this so I can create a new account from a deleted email?

All my boards changed to comments only

Hi,I’m having an issue with editing a board in a team that was previously on a paid plan (the subscription expired on May 2). I’m currently the only user in the “E-commerce” team.I have a few questions: I’d like to switch the “E-commerce” team from a paid plan to a free plan. Is that even possible? I want to keep creating boards within this team, but the option to add new boards has disappeared. Does this mean this team can no longer function on a free plan? Do I need to delete the “E-commerce” team and create a new one to regain access to these features? How many teams can I belong to on the free Miro plan as a user? I would really appreciate any guidance here. I feel a bit stuck and not sure what to do next.At the moment, I can’t edit the existing board, and I’m also unable to create new ones unless I switch back to a paid plan.   

Hi Team I am having problems with snapping points. Each block shows the standard 4 points in the middle. But may I set it up this way that i stapps also to a new “anchor point” ?  or junctions? see attached image 

I upgraded to the starter plan for a month to export some pdfs. I am trying to downgrade, but am only seeing the option to cancel. I’ve cancelled, and I’m hoping I don’t just fully lose access to everything I’m storing in here when the term ends … am I doing this right? The support page on downgrading seems out-of-date, because the prompts it’s assuming are not happening for me. 

Hello,Can someone please help me understand how to create sections within a space? If the feature has changed, I am looking for any option that provides at least two layers of organization for boards. My organization is using the web version. I have read this page: Spaces – Miro Help Center, which directs you to take the following steps: In the Spaces sidebar, select Create new (+). Select Add section. An untitled section is added to the sidebar. Name your new section, and press Enter.However, I do not see the add section option anywhere in the Spaces sidebar. Thank you in advance,P

Hi Miro support team,I have been struggling with subscription cancellation for a while now after the trial period ended. The issue is that subscription will not be canceled until the invoice is paid which is unacceptable and is something I have never experienced before with any subscription system. I need immediate support to stop the subscription and remove my payment method.Thanks

I signed up for a free trial of Miro, but it never actually “activated” so I wasn’t able to use it.  After a few days, not the full month trial, I cancelled and deleted my card info.  Cut forward to today, well beyond the free trial and I have a bill from Miro. This needs to be cancelled and refunded.  Any idea how to go about this? I can’t seem to find a way to contact support. 

Hi Miro Team,We have been using Miro for several years and are very satisfied with how it supports our workflow. Recently, however, we’ve encountered a challenge related to creating presentations.We’re looking for functionality similar to Adobe InDesign, such as the ability to set up master pages and maintain consistent layouts across presentation boards. This type of feature would significantly improve our efficiency and help streamline our production process.We are currently exploring other tools, including Figma, which offers some of these capabilities. That said, we would prefer to continue using Miro if similar features are available or planned.Please let us know if there are existing solutions, workarounds, or upcoming updates that could support this need.Thank you in advance, and I look forward to your response.

Dear Miro Support Team,I am writing to request immediate cancellation of my subscription.I subscribed to the paid plan several years ago, but last months I haven't used it and forgot to cancel 4 days ago I attempted to cancel the subscription now as I don't need the subscription. However, your system has continued to attempt charging my card and blocking me from cancelling, even though I no longer wish to use the paid plan.Moreover, I cannot remove my card details from my account, which puts me at risk of unwanted charges.Please cancel my subscription immediately, stop any further payment attempts, and remove my payment method from your system.I appreciate your prompt help with this situation.Best regards, Marina

Hello Miro Support Team,I am experiencing a critical issue with a specific board following the recent server instability. I spent several hours working on this board, editing across both desktop and mobile.Yesterday, I created a Miro board containing only four small diagrams across two pages with text blocks—nothing more. I am currently developing characters and spent the entire night writing on this board. I began editing on my computer and continued via the mobile app throughout the night. When I woke up today, I tried to access my dashboard but was unsuccessful, later realizing there was an instability with Miro's servers.Now that all server statuses are reported as functional, I can access my dashboard on both the mobile app and browser. However, I still cannot access the specific board I was editing, nor can I even duplicate it. While the general Miro status is now "Functional" and I can access my dashboard, this specific board is completely inaccessible. This work is extremely im

I’ve just started using Miro and have noticed that whether I’ve zoomed in or out, everything is blurred. I’m on a PC. I have a good graphics card and can play high res games, so the problem is definitely not at my end.Please help.

I have a single parent family tree. The family tree is large. In order for the viewer to navigate through the tree it should be collapsible. What should I do to make it collapsible? Think of the family tree as an organizational chart from top parent to child / children downward for about seven generation. I am in a paid version just to accomplish this.  Thank you for your prompt response.

Good morning,Although the Miro service has been restored, I’m still experiencing a critical issue with one of my boards.I have two boards in my account: one opens normally, but the other won’t load at all. I’ve already tried duplicating the board with the error, but that operation fails as well.I need to access this content. How can I regain access?

Hello Miro Support Team,I recently created a second account using a different email address and have already purchased a subscription on this new account.Could you please advise how I can transfer all my boards and materials from my original account to the new one? I have tried copying the boards, but the images are not transferred correctly — they are missing after the copy. These images are essential for our work, so we need them to be fully preserved.Could you please help resolve this issue or suggest the correct way to transfer boards with all content, including images?Thank you in advance for your help.

Hi everyone,I’m honestly quite frustrated at this point and hoping someone here can help.I’m trying to cancel a Miro Business plan associated with my account, but I’ve hit a complete dead end: I’m an admin, but I don’t have access to any billing settings There is no option in the UI to cancel the subscription The contact emails I found on the website bounced back as invalid I can’t find any valid support channel to handle this request At this stage, it honestly feels like once you upgrade to a Business plan, there’s no clear way out.Has anyone experienced this or knows how to actually cancel a subscription in this situation? Is there a working contact or process I’m missing?Any help would be really appreciated 🙏

I click p as a shortcut, but this happens even when I click the icon for the pen. It always returns to default and its annoying, and whenever I reload the grid goes back to default too. Glitch, bug?