Hello all,
I have been using Miro for over a year and suddenly have been having trouble with the stylus. The board seems to frequently miss my pen strokes. This can be caused by my hand touching the screen though this was not the case before. I have been toggling many settings on touchscreen input for windows, including ignore touchscreen input when using the pen. I have the same problem on Edge, Chrome, Opera and the Miro app for windows. I also seem to get the same sort of problem on alternative apps like Limnu or Windows whiteboard. This leads me to believe it is something to do with Windows but there are so few touchscreen or stylus settings to try that I feel like I have run out of things to vary. I have also tried with several different pens and on another touchscreen computer all to no avail.
I did try to get support from Miro but the help was atrocious. A few very short emails were sent in which I don’t think he even got to diagnosing the problem correctly before concluding that it was a known Miro bug and closing my ticket trying to indicate that closing the ticket would spare me unnecessary emails but not asking if I wanted to close the ticket. Absolutely dreadful support.
I am using a Lenovo stylus (I don't know the model but I am pretty sure it is capacitive.)
I have a LENOVO IdeaPad Flex 5 15ALC05 and I am using Windows 11.
For Edge, I have also tried the advice found here: https://help.miro.com/hc/en-us/articles/360017572674-Issues-with-touchscreen-digital-pen-devices
