Ask the Community

A client is having issues when trying to log in on the miro android-app with their account. They receive the following error message. “No accounts available. Please create an account from the desktop or tablet browser” followed by their email adress and the options to either logout or send feedback. I’ll attach a screenshot of the error below.    When loggin in on the desktop, everything works fine for the client and he has no issues when connecting to a board. He has tried logging in and out on the app without success.    Can someone help me out with this? 

Hi there! Whether it is the app or browser on my Android tablet, I am unable to see the pen for editing Google documents at Google Drive. The pen is not where it is supposed to be at. It just isn't there. Any advice would be much appreciated. Thank you. D

The videochat does not work properly in miro app. Either I can start a videochat, than I can see myself, but not the other person or it works the other way around: He starts the chat, but than it`s only him shown. Means, the app is not managing to send an receive a picture at the same time. Is this problem known? Thank you for help. Johanna

Hi dear,  since our Miro cost will be charged on a financed project, we would need to clearly track all expenses, providing invoices and proofs of payment. So I was wondering how invoicing would work for a 9 members team (knowing that self-serve invoicing is available just for 10+  team): Will I (as team admin) receive anyway an invoice from Miro or not? If not, how the payment process would happen? The post-payment invoice will be still available also for our (small) team? Thank you!  

Hello, I know that you are working closely together with zoom here in miro. I discovered Jitsi Meet.https://jitsi.org/jitsi-meet/   It is open source. So my question is: Could this be an alternative for you at miro? And the second question: Has anybody worked with this? How does it compare to zoom? Does it offer the same quality? Michael

Hello! I am on Education License, but it seems like I can't share my board with public and enable those with the sharing link to Edit the board anymore. Is there something wrong?

I have a Miro board that has all of the details on cards within the board. How can I export the details that are part of Cards to a PDF or an Excel spreadsheet? All that I get in an export is the summary view of the card. I need to archive the boards on a weekly basis but without the detail on the cards the export to a PDF is not useful. The board backup functionality won’t work for our purpose - we need to be able to share the details with people who won’t have access to our board and we don’t want to restore a backup in order to view past information. Thanks for any help you can give!

Hey everyone, I’m a Miro newb and have accounted an issue I can’t quite rectify - hopefully someone can explain to me what I’m doing wrong. After selecting the artboards in my Sketch file I want to import into my Miro board, I select the Miro for Sketch plugin. When I open the dropdown in the modal, to select the Miro board to sync to, I can’t see my board. I can see other boards, but not mine. Could it be: Something to do with changing the name of the Miro board (not sure if it has as this project has recently been handed over to me) or because my Miro login is my client email address and my Sketch login is the agency I work for, or something else? Thanks in advance, Em

There’s no one I can move one cell backwards and not affect the flow

I’ve been tying to embed a miro board into google sites but I get a 404 error.      G sites is able to embed from other apps, it seems Miro is the problem here. I’ve tried so far: Checked settings in miro seem to be correct - public view on.  Copied the embed HTML link directly from the export feature Tried embedding the Miro board via a URL (not the i frame) link via G sites. This give a slightly different error, only the title is visible rather than the 404 error. Any support would really be appreciated.

I’m using the Mac desktop Miro app, and I tried to copy an element using the right-click context menu. I then got this popup saying I need to install the Chrome app. Shouldn’t the Chrome app functionality come pre-installed in the “native” app?    

is it possible to align connected shapes when you click/drag select them all? I’m creating flow charts and I noticed I can only align the flow chart if I select each shape individually (without the connector line). If a connector line is selected I only have the option to group the items. 

Hello, I was reading through the different plans and am not sure which one is right for my company. I think we fall somewhere in between Consultant and Business but am not sure which plan is best for our set up.   We will be holding ongong 2-day training courses with up to 30 students and each course will have a new group of students each time. We would like to give the students access to the boards for their class up to 2 - 2 ½ weeks. What would be the best plan to use for that?  If I read correctly one option would be to purchase the Consultant plan and invite them as Anonymous Guest Editors but we’re thinking we want a link that’s not public and we can see who using the boards for each class. Is the Business Plan our only alternative? If so, do we purchase the amount of member licenses we think we’ll use and then add and remove students as needed? Thank you!  Lisa  

Dear community,   is it possible to attach arrows directly to sticky notes? As you can see on the screenshot, for me the arrows always attach to the sticky plus some padding:  Also is it possible to remove the arrow at the bottom of a sticky?   Thank you in advance for your help!

Hey there! I’ m a teacher of English and use Miro board for my lessons with kids. And recently it has become imposible, as the things I save on the board (like pictures or some texts) just don’t appear on my student’s boards. It started the previous week and still goes on. I tried to use different Internet navigator like Mozzila and Chrome, but it still doesn’t work. It’s just a disaster for me as I just lose the half of the lesson trying to solve this problem instead of teaching.   Please, help! (I can’t create a new board, I have to work on the same, as the children can’t access the boards themselves and I have to bother their parents every time we have to make some changes. And most of the parents just don’t want to solve my technical troubles).   Thanks in advance

I recently held a pro-bono session in Miro with random people, using a free account and shared the board’s link with editing rights to anyone who had the link. One of the invited later came back to me and explained that they didn’t want to access the board because of the below message. In steps they:  1. Clicked the link I had shared with them 2. Landed on the sign in page 3. They provided their work email (big corporate email) 4. They landed on this screen:   How should I handle these cases, I guess the information is provided not by Miro, but by an external party, probably the IT department controlling the email domain that was used? Needless to say, this will definately not improve adoption rates of users… :)  

Today I was hosting a MIRO session with 13 participants. I mailed everybody a link to the session, but one participant, and one only , ended up in a wrong session/on another board. Closing down the browser and doing it all over didn’t solve the problem. What to do? Here are two problems: 1: One of my participants can’t join the board 2: If one of my participants can join a foreign board, others can join my board. And I don’t want that to happen. Ever.

It does not give me the option to move boards in the trial account.

Hello, I am confused with the pricing - and VERY thankfull for help :-) Next week I want to work with a team of 17 participants with miro - so I feel under time pressure ;-) Which licence do I need, in order to conduct workshops with up to 30 (or more) participants with my clients (I am a consultant)? > What ist the diference between members and users? > can “commenters” (vs. “editors”) ad sticky notes and post their input? Or can they just comment? > does “monthly payment” go along with being able to quit monthly also? Thanks al lot in advance Regina

Can different teams of people work on different areas of a board simultaneously....and how do they talk to each other within their groups?

Hi Miro community, I’m new here. I’m working on a Customer Success project and I wanted to know if the Customer Journey Map in the templates was documented or if someone could share how it has been operationally implemented? Thank you for your help, AA

I would like to get my company staff to give feedback to a board but want to keep comments and cursor location anonymous. Is this possible using Miro?  

Is it possible to have child nodes have 2 parent nodes. In the picture, can the red connections be set? Thank you!  

Hello, I had an issue in Miro. It worked well till i got message like "wait 30 seconds, i'm synching". Timer ended, nothing happened. I lost all my data i worked on. And I don't understand how to recover it. How should I check that everything is saved? Thank you

Hello dear, I recently heard somewhere that Miro might give a free account for sometime for those who work on COVID related projects.  Does anyone know how get at least 3-6 months account ? Thanks.