Ask the Community

Hello,I have a problem with my account:I have created it earlier the Free account. Now my organisation has bought us an education license. I asked you for that and received email to log in. However, I can't log in: I got the message that this email is already at use. Yes, it is... I used my organisation account for my Free account. How can I get this account upgraded?Thank you for you help!

Hello, I want to have a neat account in MIRO, we added some emails to make some proves, how can I delete this emails that we added as NON-TEAM USERS?

Hi there,  I have heard a rumor that Miro data is stored in Russia. Is this accurate. I’m in Canada.  Thank you, Mikaela 

We have users already setup on the site with there content and contacts and teams .Now we want to enable Azure AD SSO .Those account where created with the same emails that are on the AD. My question is what happens with those accounts ? Will those accounts if the email matches the user unify with the previous data there. Will they be overwritten? It states they will lose access . If this does not go to plan and we disable SSO do we regain access?Thank you ,

Hi,I am the owner of a board and would like to make it accessible for everyone in my company should they need or want to access it. I have looked through the tutorials, however, have not got the permission section available in the team settings. I can only see what is on the snip below.   Is there any way how I can achieve such access, please?Many thanksMarketa 

Hi, I am uploading (pasting link) from Loom and the preview is a strange size. The video preview is only taking up a 1/3 of the preview. Example below - any help would be very appreciated.  

Hello.I have set up boards on Miro and I can access through Microsoft Teams.  I am only able to set the boards up as private.  I have shared the boards with my team and set them all to ‘can edit’, they can access through their browsers but it won’t link them so they can use the boards in Teams.  Only I am able to do this.  I am unable to change the boards to public due to the company settings.  Any ideas on how to fix this so my team can use the boards in MS Teams please?

Hello! Maybe someone can help me. I cannot write anything that the browser already changes everything that I have already written, and it makes it impossible for me to edit. For example, if I type "L", it already completes with "love", and if I want to change it, it is not possible, as it corrects again for the word. How do I get this out? I'm freaking out.

Dear colleagues, I am using Miro for the first time and wondering how to add my clients in the consultant plan - each board/ project should only have these clients that are relevant to it, but I am stuck at the basic beginning: adding the clients to the board.Can anybody help me please.Much appreciated.Amber

Miro is currently WaitlistedYou can still create links, but will have to wait until the company is not waitlisted to ensure your links function correctly.Anyone know what this is? Affiliate not working at the moment?​​​​​

Is there a limit on how many JIRA cards can be imported, we are only seeing about 20 in the import list at any time? We are trying to import issues into our MIRO boards to use them in project meetings and planning sessions, but we seem to be limited to only around 20 issues for any one project. We have tried with a few different projects with the same result.

Добрый день!Мы оплатили профайл Team, и сейчас у нас дотупна 21 лицензия.Подскажите, пожалуйста, какие дальнейшие шаги? Что нужно сделать, чтобы раздать доступы сотрудникам? Спасибо!

Hi,Is there a way to view which boards are been shared externally to the organisation account? 

I didn't save a new board, and accidentally I closed it. Is there a temporary files, so maybe I can save it??

Hallo,ich nutze den Consultant Plan udn arbeite mit Klienten in Schulungen und workshops auf den jew. Boards. Gibt es eine Möglichkeit, eine bestimmte Sicht (frame) in bestimmter Größe bei Zutritt aufzurufen?Z.B. mit ersten Infos zu diesem Board und wie damit gearbeitet werden soll. Danke für Hilfe und Grüße,Ralf

Any leads how to contact the Miro sales for a refund? I made a wrong license purchase and only noticed it when it charged to my card. I don’t need 5 team members in my team plan. Please help. :(

Hi, how can I lock a structure but not the content? For example I have a frame with Tables and other documents and sticky notes in it. I would now like to lock this stucture but not the content on the Table, so that guests can´t move around what I built up, but that they are still able to write in the cells of the Table? I know how to lock things, but then guests are also not able to fill out the cells even though they have the right to edit the board.

Hi thereI have 2 member license for work and my colleague who used the other account has left. I have been able to copy a few boards to my account but left several boards which a view only.I want to copy all the boards into my account and then give the account to my new staff member when she/he starts. I am the Admin.I have searched for this use case but cannot find a response. Thanks in advance for any tips.  

When people leave the company and we deactivate them, will the team admin of their boards who inherit ownership be notified that they have just become new board owners?  TIA

Does it matter what size, scale, dimension zoom %, font size you start with/use?I need to ensure the boards I create (which have several frames for a very interactive workshop) can be easily seen and used by participants with different screens/devices. We use a lot of stickies which need to be big enough to be read from, as they are laid down but often different participant’s stickies appear at very different sizes - can I control the sizes of the stickies so they are the right size to fit the frame and can be easily read? 

Hello,Is there a way to add a popup with detailled information when moving mouse cursor on element ?For exemple, board display acronym, and on mouving mouse over, the clear name is displayed… Best regards

Hi Miro community,we have following problem at our companie:We have a paid team with 3 licences and now want to give addional members to the team access to all our boards, without paying additional fees.We know it’s possible, since we already added one additional team member with a free licence, but now everytime we want to add more we get asked to upgrade the persons licence.Can somebody explain me how we can do that?Thanks in advanced!

Is it possible to change the Miro board’s URL for sharing?

Same issue. It was always working fine, but since today it has weird jumps.(5% →21% → 91% → 400%)It’s the same board too.

I’m on a Macbook pro, am running Miro via Google Chrome Version 88.0.4324.96.Post it notes are in a frame, I’m exporting a pdf at best quality, some post it notes are blank in export file?  Not sure if any one else has had this issue?