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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,345 Topics
  • 28,161 Replies
8340 Topics
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Melz1996New Here
asked in Ask the Community
No chat button

I’ve installed and reinstalled the chat, but I can’t figure out how to use it. There’s no chat button anywhere! Can someone pls help?

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LoDoNew Here
asked in Ask the Community
Importing PDF - Errors in font and formatting

When I upload a PDF document to Miro, I noticed that the fonts are different in Miro than in the original document and that formatting is off (e.g. some text that’s on page 1 of the original PDF is showing up on page 2 of the PDF in the Miro board) Thank you! Correction: I just realized the file I uploaded was a .docx file. But I’ll still ask this question about retaining fonts and format for the .docx file type :)

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Robert Johnson
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Tim O'HalloranBeginner
asked in Ask the Community
Problem when logged in under multiple accounts

Hi - has anyone come across this problem? I use Miro under two accounts. One is a client’s account. The other is my own account. When I’m logged into my own account and try to upgrade accounts, it seems to think I’m logged in under the client’s account. My client has over 50 users and I have 3 users, but want to upgrade to 15 users. So when I try to upgrade to 15 users, it tells me I need to remove 35 users. I assume it thinks I’m in my client’s account. If anyone has had this experience and knows how to fix it, advice would be greatly appreciated. 

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Robert Johnson
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raddogmeBeginner
asked in Ask the Community
Deleting all contents of a board

I am inquiring on how to delete contents from a current board.  I usually use my board to collaborate with students and don’t want to “create a new board” every time I want to use a clean slate.  I cannot find any feature that would allow a simple “wipe the slide clean” option.

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Ben ShectmanNew Here
posted in Ask the Community
Embed a UXPIN simulation preview into a MIRO Board?

Has anyone successfully found a way to embed a UXPIN simulation preview into a MIRO Board?I’ve tried the instructions to use an iframe embed here:https://help.miro.com/hc/en-us/articles/360017730993-Embedding-Media-to-Boards?backUrl=%2Fmarketplace%2F%3Futm_source%3Dapp-profile-menuBut all that results in is a frame on the MIRO Board that literally just says “UXPIN PREVIEW” but doesn’t show the preview in the board.We want to be able to actually see the embedded UXPin Simulation in the context of the MIRO board.

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scurtisBeginner
posted in Ask the Community
Pupil sign in problems

I have a class of 12 year olds, who have tried to follow the link I sent them to join my board.  Unfortunately, they have got confused and have forgotten their passwords, and we can not get them back in as it says that their emails are already in use….How can I get them back?!Many thanks

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Peter LaubachBeginner
asked in Ask the Community
Powerpoint layout looks different

Hi,when I upload a powerpoint (O365) deck to Miro, the layout in presentation mode gets messed up (fonts and shapes). Do you have any idea? ThanksPeter 

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Marc WalshNew Here
asked in Ask the Community
Is it possible to create boards in bulk?

We’re looking to use a large number of boards across different meetings we’re running - is it possible to generate blank boards in a bulk process, and have access to an exportable list of links to those boards?

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Robert Johnson
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Roger PorthouseNew Here
asked in Ask the Community
Bring to me and Bring Everyone to me changed?

It’s possible that I’m going mad but I’m sure that when I was on my colleague’s board (as a guest editor, he has the Consultant Plan) that I could use both the bring to me and the Bring everyone to me functionality when in a workshop (we co-deliver together). Has the functionality changed?  It doesn’t work today and I’m sure I used it with another group yesterday.

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DelphineNew Here
posted in Ask the Community
Cant copy and paste between two boards on different accounts

Hi I am trying to copy and paste some of the material from one board on my work Miro account to my personal Miro account and the material will show up for 1 second and then just disappear. Has this happened to other people and what can I do ?

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RaphaelKarmaNew Here
asked in Ask the Community
How to present embedded Google Slides Presentation?

Hi guys! I built a multi-sheet, interactive Miro board presentation, also including embedded Google Slides Presentations. However if I share my screen with other users and click through the embedded Google Slides, the others only see the title page of the presentation. Am I missing something? Is it possible that viewers can directly follow my Google Slides presentation in Miro? Thank you for the help in advance Best Raphael 

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Robert Johnson
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Karina-SilvaNew Here
asked in Ask the Community
Change size of all the sticky notes to the same size

Hi everyone, I have a lot of sticky notes of different sizes and was wondering if its possible to change them all to a “same size”. Would love to avoid doing one by one ;-) 

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Arnout OudenBeginner
asked in Ask the Community
How do I place an icon/picture in a name of a frame?

How do I place an icon/picture in a name of a frame?I see that it is possible, just can't find out how.Thanks in advance.

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Ana XimenesBeginner
asked in Ask the Community
Locking items inside a frame

I want to lock the process map inside a frame and send it out for comments only.  I don’t want the collaborators to be able to mess with the process flow diagram just comment.  

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MARIA CONTRERASNew Here
posted in Ask the Community
Pen sometimes works

I have noticed that lately the drawing pen has not been working consistently. I am continuously having to refresh the site for it to work.

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Marina
Mironeer
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Britton KroesslerNew Here
asked in Ask the Community
Miro UI too Small?

I’ve been using Miro for a few months, and somehow the Windows App UI has gotten WAY smaller to the point it is barely workable. See attached image, that is a 20mm cube for reference.Any idea what the issue could be? I am working on a Windows Surface Pro 2017 with an external monitor.  

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Alex OsborneNew Here
asked in Ask the Community
Every team member receives an access request email

Hi! Whenever someone new requests access to one of our boards, it sends an access request email to every single member in our team. Is there a way to keep these requests to be sent to team admins or board owners only?We have a lot of editors in the team and not everyone will know who can share what and it creates noise.Hoping someone can advise. Thanks! 

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Robert Johnson
Greg Osborne
Greg OsborneBeginner
posted in Ask the Community
How to print comments?

Hi there. Im wondering if there is anyway to print out comments mad on boards?

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Greg Osborne
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Katrine KunstBeginner
asked in Ask the Community
Missing timer in toolbar

Hi, I am having the exact issue as another user asking this: “I’m missing both countdown timer and voting plugins from the bottom toolbar (they were never there). Both apps appear as “Installed” from the marketplace. I tried to reinstall them, that didn’t help. “However, the solution that was suggested for this user was that the timer had been moved to some new “Meet” area in the top right. But I don’t have that so I am stilling missing a solution to this. Appreciate any suggestions!  

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STK1Beginner
posted in Ask the Community
Can we disable the collaboration button webcam / chat / share desktop with 1 button on Admin Settings?

We use other tools here and do not want to use 3rd party tools from other vendors where we have not signed a privacy agreement.I think since Covid-19 every company has Zoom / Teams / Webex or other for such purposes. If someone needs this can you enable / disable it in admin settings then?

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DanielaVoltigieren
asked in Ask the Community
Embeded Videos: is it possible to start and pause them for all participants?

Hi!I am new with Miro and trying to use it for a workshop, where all participants would need to evaluate  the same video. My goal would be for a moderator to start and pause the video for all, the participants write things on sticky notes and discuss their thoughts whenever the moderator pauses the video. Is that possible? I am trying to not use the original video location at the same time/or share the screen in another videoconferencing tool.Thank you very much!Daniela 

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Marina
Mironeer
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chickenMCNuggBeginner
asked in Ask the Community
How can I export as template without a subscribtion

I’ve maked my project and want to export its to photoshop. But when I’ve tryed to export its i saw itOk. I’ve tryed to export the project as PNG and remake by template. But I can do it only in small quality.I don’t want to pay 12$ for just one export. What should I do?

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Kiron Bondale
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Erin PellegrinoNew Here
asked in Ask the Community
Issues with Education Account

My education account seems to have de-activated, but when I try to reactivate, it will not let me upload “proof”. Those boxes are greyed out. I cannot add a new board for my new class this semester. Help!!!!

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Jen Clark
Mironeer
Brian Fulghum
Brian FulghumExperienced Community Member
posted in Ask the Community
Can't remove deleted boards from my "all boards" list

I have a number of boards in my all boards list which come from a group I visited. The boards have been deleted from that group but I still have them in my “All Boards” page and cant remove them.What do I need to do to delete them?  This shows there is no “remove board” in this menu. 

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Brian Fulghum
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RobynNew Here
asked in Ask the Community
Transitionning from Lucidchart to Miro (Google Sheet Integration)

Hello;I have been using Lucidchart for a long time, my company is using now Miro. I'm trying to reproduce what I had in Lucidchart but so far I haven't been able to. I was wondering if it is because it is just not possible to do it. SituationIn google sheet I have a huge DB that generate several Pivot Table I have different Google Sheet Tabs in a document with Pivot Table I would like to import in Miro the Pivot Tables  I would like to customize the look of the Pivot Table At the moment I'm only able to display a kind of snap shot of the Pivot Table in Miro with a Google Sheet Look. I can't customize within Miro what parts of the Pivot table I want to display nor customize its look.  It kinda look like I just plugged a snapshot of Google Sheet in my Miro board which doesn't look good. I'm very interested in having things working in Miro as it seems Miro is better at handling huge amounts of entities and items in a single board than Lucidchart. However, I need a way to integrate on a si

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Marina
Mironeer
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