Ask the Community

We’re using Miro as a limited pilot, thus limiting access and not providing everyone with a license.Problem is that anyone from the 16,000 strong company can now navigate to this sign in page and spam the Miro admins with requests.Can this be somehow disabled?   

Dear team, I have a problem with the payment method. The system did not carry out the automatic debiting and now I get the following error message when I want to reactivate my account: subscription create failed.I urgently ask you for help.Best regardsAlex S.

When I insert a line on the board and try to change it from the context menu that appears when you click on it, nothing is working.e.g. I wish to insert text on the line, nothing shows up when I click text.I wish to change a simple line to a pointed line, does not work.Can you help please?

Dear community, I haven’t used my account for 1 1/2 months and now that I tried to reenter into the account it doesn’t work anymore. When I ask for a new password nothing happens. I am able to create a new account with my already used E-Mail-address. My account (with important Maps!) seems to be gone.  I need personal contact to the Miro-administration for sending more information. The account with which i write this message is of course not the missing account.  I hope you can help me. 

Hello! Jargon is half the battle - the other half is poor search engines! I am looking for a way to use our Miro Board to let my group of users easily see Who’s working in the office and who’s not. Communicating this information is problematic and IN and Out boards are an easy way to do it! With the Pandemic, it’s very helpful to know who might be in the office as they can be eyes and ears, hands and feet to take care of something physical. So…My suggestion is an a column of in out dots on the board that have the optional capability to self clear at a set time each day. All a user needs to do is move their name to the “In” column one a day if they are in the office, on campus etc. If this is called something else, please let me know - A search for “in” and “Out” leads to many hits and no useful information and maybe I’m using the wrong jargon and it’s called something else!Thanks! 

Are there any limits as to the number of comments that a user can make on a Miro board. Was originally using Figma to comment on Screenshots for annotation purposes, and then found out there was a 100 comment limit per user. Would like to determine if there are any limits for Miro before I move anything over.

I have been trying to find a way to change the background color on a Kanban board. Is there an option to make it something other than white?

Создала большую и доску и в какой-то момент все сломалось и не могу редактировать. Ни удалить, ни добавить, ни поменять цвета блоков.

The mouse control feels different between the Mac version and the Windows version of the browser app.On the Mac I use the scroll wheel to zoom in and out. I can hold left click and move the screen around easily without having to change to the grab hand via pressing V. On Windows, the scroll wheel moves the screen up and down. I also have to use the V button to swap to the grab hand to move the screenThe lack of continuity makes moving between computers painful. Is this something that can be changed in Miro settings or on my operating systems? Cheers, 

Hi, is it possible to add miro into monday.com new Workdocs?

I opened a Miro voting for my colleagues for 48 hours. Is there a way how I as admin can see, if and how many already voted. Before the voting time ends? Happy for an advise. THX. Sabine

We’ve created a paid team and consolidated a couple of free teams onto it, but I can’t find how to delete the workspaces of the old teams. How do I do this? I can see the “delete profile” button but that seems to be cross-team.

Hi all, I really like Miro, and I think it would be the right App for me, but I’m concerned about the future.When I go to a platform I always check for what I call “exit plan”: what if I exited tue platform in tue future?Now, Miro has few exporting options that make us locked in.For example, the mind maps have no outline or OPML options.That is, mind map is very basic about the options.How do you manage it?

I wondering when you guys from Miro would finally fix the performance. I run 64M RAM with iCore 9 and Video Card and it’s still sloppy. I have to keep my boars open (of cause! it would be even more miserable otherwise) but ANY TIME I open a board I see just 60-80% of my content with empty spaces for the rest. I have to zoom in just to find a content. And it’s very annoying and time consuming. ANY TIME…

I’m having an issue where a board we use freezes as soon as I try to zoom. This only happens when using the Miro desktop. It works fine in-browser.It’s also only this one board. Even when that board freezes I can still open other boards and use them fine.The board is very image heavy, but so are the others. We use Miro for design projects and post lots of high resolution imagery.

I am thinking to do an up grade of my account but I would like to know if the prices shown are in dolars or pesos?

Hi I have an corporate account in Miro. This account was fine until last week, but now I can’t connect “Your mail is not associated with the SSO account”. How can I restablish the access to my account?Thanks!David RubioT-Systems

Hi Advice needed I have one user that I have set up with Non Team Member access levels to edit a board and part of the board and Team.  All they can see is a grey screen.  I have removed him re created added different permissions and still just a grey screen.  He has not been set up any differently to others that have had no issues at all. Many ThanksCaroline

If I choose monthly payment, then when can the contract be terminated? Could I cancel every month or is there a minimum term?

I purchased a team plan and would like to add a team member as an editor  to my project. How can I do this? Do I have to pay for another seat?I do not want the team member to have to pay anything for collaborating in the tool. Thank you and best regards Laura

Hello!I use Miro for group work in my university. I have a trouble.I use Miro on my iPad. Sometimes, I cannot write character on sticky note.If I write sentences on sticky note and I tap another space, the sentences are deleted.This trouble is irregular. Please teach me countermeasures.Thank you!

Hi all,I am new at Miro. I downloaded the app (on Mac IOS) and after a test-drive I wanted to upgrade my subscription. However, when I click on the ‘Upgrade’ button (blue in the top right corner) the GUI of the app get’s a bit darker and for five seconds I see it loading and then it all stops and just sits there. I tried the same online and same effect. Not sure what to do next or what could be the cause of the Upgrade not working.

I recently chose not to resubscribe to a team subscription I purchased for my team last September because our company purchased more seats for us on its main Miro account. However, now that the team license I purchased has expired I am not able to access the main account I was added to (both are registered to the same email address). The screen for the team account that expired is locked and not allowing me to switch. Any help with this is greatly appreciated. 

Hi! I am the VP of Operations for a one stop Creative Agency that handles Branding, Web Development and Marketing for Healthcare and Non-profit clients. I have just started at the agency, and up until now the agency has no documented processes or workflows, no documented meetings in place, nothing. I’ve been tasked with creating this structure. I would love to know if someone could help me understand the best way to do this? Thanks! 

I would like a way to count cards that are part of kanban style boards.On the weekly agenda template there is a “to do”/”done” count (see below for screenshot). This is great but it’s position looks as though it impacts Monday only rather than the whole week. I would also like to use this functionality (count of cards etc) on my own templates. I have searched community post but cannot find a way to re-create this myself.Please let me know how this can be re-created. Thank you.