Ask the Community

Здравствуйте, сегодня 4 ноября мой файл в Миро перестал грузится ,затем он загрузился но вся информация в файле стерлась😟😞😞😞Я даже не успел ее сдубдировать- файл был очень объемный и ценный для меня и я проделал много работы и завтра у меня презентация проекта- и все коту под хвост из-за Миро,черт, прошу помогите,как мне восстановить файл и содержимое в нем-сделайте пожалуйста что-нибудь ….🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏

I am wondering what benefits there are of being a member vs guest that you guys personally found useful? I don’t want to hold back my team by leaning too much on guests licenses. But also if I can use guest users for most of our organization and and just have a few users create boards I am thinking why not. Why do people in your organization opt to become members after being guest users and is being a guest user usually enough?  

Hello - in the Monthly Planner template, it shows a number for the amount of tasks that day, is there any way to delete that or not show it? 

Hi,I had an account set up in my old work email address. I no onger work there and have managed to lock the account so can’t reset the password or anything. Is there a way i can get access to my boards or have i lost them forever?!

I am opening Miro in chrome, i havent had issues till now, none of my miros load or spend too much time loading and cant work either because its laggy. someone has solved this ?

As everyone enjoyed sharing with anonymous gues editors, this feature doesn’t work for me since this week (Since around Monday 18 May 2020). The description of the feature is here https://help.miro.com/hc/en-us/articles/360012524559-Collaboration-with-Anonymous-Guest-Editors and it worked as stated. But this week, after noticeable UI update (still kudos to the team!) my sharing screen has changed to this:     Does anyone else experience the same problems? Any idea what to do with that? I really need to share a board with my workshop participants :-(

Hello, Miro community! I need an idea on how to automatically move an object to another location using a hyperlink. The reason is that I want my team to be able to move an object to an archive frame without using copy and paste. It would be very helpful if this function existed or if you have a good idea on how to this, I would love to hear it. Thank you in advance!

I have two frames, one positioned entirely inside another. I’ve realised that some of the objects that are positioned within the inner frame are actually associated with the outer frame. How do I change the frame with which these objects are associated so that all the objects positioned within the inner frame are actually associated with with the inner frame and therefore allow me to move the inner frame along with all of the objects inside it? Thanks in anticipation!

After setting on SSO and configuring it like in the docs and all other SAML apps the whole company can’t login anymore. We where about to migrate from lucidchart with 3 companies. We now try since 1 week to reach someone at miro, but don’t get any answer. We’re paying at the moment for something we don’t get and even don’t get any help. Does anyone know except via Mail, via Form on the Website and now over this forum we can reach SOMEONE from miro? The only next step I see is to contact my bank to block the bookings from miro on my creditcard and migrate to figjam. Is this a normal customer experience at miro?  PS: This account is made with my private mail because I even can’t contact the support and the helpcenter telling me “Unknown error” with all browsers with this account. Amazing :D 

I am the owner of multiple boards for students on a course.  I want my team of faculty to receive notifications from Miro every time a student updates their portfolio.  Right now only I get notifications when the board is updated.  I can't find out how to do this.  Does anyone know how to help? 

Our Team admin was going on for vacation, so he tried to me the team admin, but somehow it didn’t work out.Now when we are trying to open the Miro board it is showing the message as " Team account subscription is expired. Please ask the account administrator to re-subscribe” .What need to be done ?Please guide !

Hello,I’m wondering if there is a way to change Keyboard Shortcut for zooming from Option+2 to Command+2. If you know an app or steps please let me know. Thanks

How to change text color? White on yellow doesn't look good. 

Every. Single. Time. I log in to my board I am hit with a little tutorial window at the bottom right. It’s clearly a bug as there is no need to remind me how to use the app. Can you let me know how to fix this? 

I hope you guys use any chatbot for customer service. Other than that, customers have to spend too much time finding this board. It took me 30 mins and it was really time spending.Any chatbot will solve this kind of problem, and it doesn’t cost too much.Here is the thing!I was using free account and I deleted a user and all the board are gone. I just wanted a user from my team. I did it because I was about to subscribe paid version and I have no idea but it just keep showing me to pay for TWO users, not for ONE. And the worst of all is the payment button is NOT activated. (Below is the image captured).Anyone, any idea?  

Bonjour à tous et à toutes, Pour tous les utilisateurs du groupe d’utilisateurs francophones, je suis bien heureuse de vous annoncer que les utilisateurs BETA peuvent maintenant découvrir une version en Français 🎉😍Il y a plusieurs autres petites fonctionnalités qui devraient apparaître et des mises à jours de certaines applications qui sont apparues dans les derniers jours ! Si vous avez envie de partager toute cette excitation et de pouvoir en discuter avec @Adrien Painturier et moi, nous avons la semaine prochaine notre 9e atelier pour les utilisateurs francophones  (2 novembre (12h heure de l’EST et 18h pour les personnes plus près de Paris)Pour t’inscrire : https://bit.ly/ateliermiroenfrancais La date dans la bannière si haut n’est pas la bonne, mais le lien est toujours le même ! Petit rappel : Ce sont des rencontres animées par Adrien et Moi qui ne travaillons pas chez Miro mais qui sommes des utilisateurs passionnés de cette plateforme. C’est un moment très riche d’échanges su

As a process improvement professional, I create flowcharts (aka value stream maps, workflows, process diagrams, etc.) all the time.  Miro has been a great tool in this regard.  For instance,  it is very useful to be able to use the Swimlane template.  However, once you’ve created the board, with various shapes, objects, arrows, sticky notes, text boxes etc., you cannot LOCK it.This presents a problem because the typical process for process improvement is to capture the current state and then ask people to identify problems within the current state-- as a precursor to then brainstorming ideas to create a future state.I want to be able to create a current state swimlane process map and then lock it (notes and all).  Then I can ask participants to label the current state where they detect problems occurring without messing up the underlying map.Current functionality in Miro uses a table as the underlying structure for a swimlane map. This means it cannot be locked, according to this. Any

Previously I’ve used Settings, Preferences and Navigation to choose between mouse and trackpad however I discovered today that this has been removed in favour of a right mouse click or 2 fingered tap pop-up menu within the board.I can’t find this communicated anywhere and indeed the Miro Help pages still show a video of the old process.Has communication of this been completely overlooked or have I just missed something?

Hi, we recently acquired Miro's corporate license here at the company and we have the mission of migrating the boards of some free accounts to our corporate account, but the people who were Team Admin of the free accounts left the company, as we have access to the email of them we are trying to reset the password and receive the email in the mailbox, but the email does not arrive. The e-mail account receives external e-mails, but does not receive from Miro's password reset. Has anyone had this problem?

Hi All, HNY…I am just evaluating Miro. I like to keep my mind maps simple either by: Collapsing nodes Hiding all nodes other than node with focus ie F6 in XMind Creating a submap with a backlink How this be achieved in Miro? Thanks in advanced, Ed

We’re having an issue with some of our Miro boards where we have them locked yet participants are accidentally duplicating the content anyway. We have all the content locked down but then participants are placing sticky notes etc over it - somehow the content that is locked is being duplicated. Just wondering what would be causing that and how we can fix it? 

Why doesn't Miro download my whiteboard on my mobile phone, but everything beautiful works on my computer? The board contains a lot of important and useful information, but Miro always reboots on the phone, and everything works fine on the PC. I tried to reinstall Miro and download new versions, nothing helped. Tell me please.

Can I save all of my whiteboard notes in full? I have been writing a large whiteboard and want to fully export it to my computer and other devices. Help me please. Export as PDF or Screenshot does not help, it only selects a small area, and I need the whole document offline, because for some reason Miro does not load this board from my iPad and iPhone, why? I would really appreciate your help!

Hey, everyoneI have the problem with my mobile app. It seems that it loads but in the end it just reloads again and again and never shown me the board. What could it be?  I'll be thrilled to hear about any ideas 

Hi,I’m a game designer and I want to use miro because I’m stating to go freelance. I use it with other studio I work with and it works like a charm but I can’t create my own free team right now.I saw that for me to create my own free team (I have no money to put in miro atm), I would have to quit all teams I’m in. But I don’t want that, I’m working with these studios AND I want my own free team that I might expand later if I can afford it.Why can’t I do that ?I saw a lot of people complaining about that, complaining about the pushy way to make people pay and I don’t have an issue with have something paid, I just don’t understand the false publicity about free account and use of miro. At the moment I can’t, so maybe if you fix this issue I’ll come back. Thanks.