Why doesn't Miro download my whiteboard on my mobile phone, but everything beautiful works on my computer?

  • 30 October 2022
  • 1 reply
  • 28 views

Why doesn't Miro download my whiteboard on my mobile phone, but everything beautiful works on my computer? The board contains a lot of important and useful information, but Miro always reboots on the phone, and everything works fine on the PC. I tried to reinstall Miro and download new versions, nothing helped. Tell me please.


1 reply

Userlevel 7
Badge +12

@Calabras 

Why doesn't Miro download my whiteboard on my mobile phone, but everything beautiful works on my computer?

The Miro mobile app is working fine on my Samsung Galaxy S10 (3.5 years old now) running Android 12.

A few questions that the Miro support team would have should they need to get involved:

(By the way, if you have a paid Miro subscription, you can open a support ticket by following these steps.)

  • Has this ever worked for you or is this your first time using the mobile app?
  • Have you tried restarting your device?
  • What type of device do you have?
  • What OS (and version) is your device?
  • Is this a corporately managed device?
  • Have you tried this on a different wi-fi network?
  • Have you tried using your mobile carrier’s network?
  • Have you disabled any firewall/malware/anti-virus software that may be running on your phone?

Reply