Ask the Community

As you know, the U.S. Department of the Treasury issued Iran General License (GL) D-2 to increase support for internet freedom in Iran by bringing U.S. sanctions guidance in line with the changes in modern technology since the issuance of Iran GL D-1.https://home.treasury.gov/news/press-releases/jy0974 I want to know; do you have any plan for activating your services in Iran?

If I have a whole list of icons on my board and I want to allow participants to drag from this list and drop into another Frame but leaving the original icon behind for someone else to potentially pick as well?So essentially using the duplicate function but in a drag-and-drop mode.

Hi all, Is it possible to see the links between Azure Cards?We would like to see the dependencies, when viewing and working with the cards in Miro.Like Epic and its Features.And also between Features, as teams have dependencies in delivering.Thank you,Sicco

My organization will be importing a great many lucidchart documents over the next few weeks/months. I’ve learned you can export a document out of lucidchart as visio and then import that into Miro.I’ve found some hiccups here and there that occasionally affects the import (cannot change shapes in some cases, cannot select shapes in some cases, etc). I’ve found workarounds for all of them but the swimlanes.For imported documents, you cannot edit swimlane height, cannot reorder swimlanes, and cannot add or delete swimlanes. But you can do all that for natively created miro documents. Is that accurate? Am I missing something here?

I don’t know if it’s a problem on our end or Miro’s, but the page will not finish loading. All I get is a spinner. I have tried two different browsers (Chrome and Firefox). I also tried logging in with a free account then clicking on the link to request an education account.

Lost features since I got a new laptop - Business User/Corporate Account.Can no longer get the duplicate icon, may be others they haven’t quite registered as yet.Anyone any experience of this - what did you do to resolve?

Hello All,I have two classrooms where the majority of the students can access Miro with the shared link.Several students in both classes have said they were asked to request permission and I have never received their requests. Also a student who previously accessed the board was asked to request permission.Team signup mode is currently on ‘invitation only’ and ‘enable team invite link’ is toggled on in invitation settings.I will invite the students who cannot access the board individually though does anyone have any suggestions or have gone through the same issue?Best, KG 

Hi, I’m wondering if Miro has any plugin to load Matlab figure file (*.fig) to the board?

Hi all, For workshops, we like to allow invited participants to see who else is registered to the event, as a way of building the community, before the workshop happens (and of course, during).Is there a way to do this with Miro? Sorry if this is an obvious question, we’re just starting! Cheers,Vince

 Hi! I’ve got a problem: I created a sorting game for my students using png images from Google Images plugin. Everything works fine, but when I or anyone else tries to copy the frame to their own board the images simply won’t load. What can be the problem here?  

Can Miro import Creately files?

Hi, I’m a very curious software developer. And I just wondered which canvas library Miro uses. Do you know anything about it? I saw a comment in reddit, It was saying that miro uses p5js. Is that correct?

Hello, all!Is there a way to add comments inside cards? I'd like to see the comments the board collaborators leave when they expand the card, check its content and have something to say about it. We've been using a different font for that, but would be nice to insert proper comments there. Checked the whole article on the cards and found nothing about that…https://help.miro.com/hc/en-us/articles/360020911193-CardsRegards,Viktoria

I would like to tie two boards  together. There are some tickets/stick notes, etc. with some notes that I like to use in another board. I also want to add such attributes as Priority, Weight, etc. that can be referenced from one miro board to another board. 

Hello everybody, after SSO was activated, my team cannot login anymore with the team mail adress (for shure because the team email adress is not an outlook account you could do SSO with). So I have the problem, that I cannot reach my boards anymore. Is it possible that one of the Mironeers can move all my boards to another account I can login to? Thank you in advance,Simon

I want to change some users from Full to Free restricted but it doesn’t have that menu like it article: https://help.miro.com/hc/en-us/articles/360018622159-License-management-on-FLP-subscriptions#:~:text=As%20a%20Company%20Admin%2C%20you,Full%20member%20or%20Revoke%20Restricted.only ‘change to guest’ appearshow to fix it, please suggest

Hi,I’m trying to see if we’d like to invest in Miro or not. One key feature would be the ability to name a voting session.Is that possible? If so, will participants see the name of that voting session (e.g. Vote for the spiciest ideas)?Thanks in advance, Vince

Hi all, Recently, my M1 MacBook Pro have started lagging like crazy (around 1-2 FPS) in Chrome (Version 106.0.5249.21 (Official Build) beta (arm64)).This did not happen until last week, so not sure what might have caused it. What I’ve noticed is that the GPU utilisation rushes to 100% once I open a miro board, and the entire MacBook becomes unresponsive. I tried restarting my Mac, updating Chrome, making sure my Mac is at the latest version (12.5.1 (21G83)), but no change. Does anyone face the same issue or know how to fix? Just an FYI, using the miro electron app does not have this issue for me, but I prefer using the browser version, so wanna know what I can do from my side to resolve this.

While trying to upload a jpeg file in the board it thorws an error that says that the request has been blocked. 

I’m a big user of the Ctrl-2 to zoom to a selected object. However, it stopped working today. I went to the help article from the dashboard/? and it confirmed Ctrl-2. However, when I go to the gears in a board and click shortcuts, it now seems that Alt-2 is the zoom. I can’t find any reference to it being changed. 

I like to use tags to help participants make sense of the many ideas on the board.In real life, I would give people x number of red sticky dots for "spicy" ideas, x number of green sticky dots for safe ideas etc.Then this allows us to see what the group feels about the ideas, and makes the "spiciest" or "safest" ideas stand out.How might I do this on Miro? Since a tag can only be applied "once" (if someone has already deemed an idea 'spicy' I cannot 'add' another tag that says spicy, I can only remove the tag).Thanks in advance for your help!

Since months I have a problem with the stickies on my iPad using the miro app. I cannot see any text on the stickies as you can see it on the screenshots. The overview shows that there is a text but when I zoom in every text is hiding. I have really no idea what to do. 

I created a board a few weeks ago, and did not share it with anyone. I wasn't working in a team, I was solo. Today, I clicked on the board, and a notification popped up, telling me I did not have permission to access that board, and I had to ask it to its owner. But I am the sole owner! Now the board is gone, and I tried everything in Miro's support page, and nothing works. I was working on the downloaded app, so I can't find a link to it. I was working on the free plan, I don't know if this explains anything, but I really need to access that board again, it has a lot of work done in there. If anyone has an idea of what may have happened, I would really appreciate it. Thank you.

I shared 2 of my boards with the team, but I don’t need anyone to have access to them. How do I “movie” these boards to my personal space instead of a team?

Hello! I have a free account and 3 boards are enough for me, but one of my board has become a view only, I duplicated it and it was said that another one will become a view only, I accepted but the one that I tried to duplicate hasn't appeared and now I have just one board that I can edit 😪