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BUG - There was a problem accessing your board


  • Beginner
  • 2 replies

Spent an hour building my mind-map board - everything went nice and smoothly until I closed the board and wanted to access it in 5 minutes. It keeps showing me the bug the it cannot access the board. I tried refreshing, using different browser, different computer, nothing helped. The status page says everything is working fine, but it clearly isn’t. 

Lack of support and being forced to write a forum message most likely will prevent me being paid user as this seems like an awful service, but I would still like to access and download the board I created. The support email returned saying email isn’t configured, what a crap.

Is that a common issue with the platform? Should I even bother waiting for this to be resolved? Is there an issue on my end? Like what the hell!

 

 

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4 replies

  • Beginner
  • 2 replies
  • May 30, 2023

Facing the same issue, can’t even duplicate the board. It says the user is deactivated. I have all the permissions for the board and the team in which the board was made.

 

 


  • Author
  • Beginner
  • 2 replies
  • May 30, 2023
aatharva16 wrote:

Facing the same issue, can’t even duplicate the board. It says the user is deactivated. I have all the permissions for the board and the team in which the board was made.

 

 

Same here, won’t let duplicate, copy, or create new. Though, when I refresh I see that it created new board but won’t let access it.


  • Author
  • Beginner
  • 2 replies
  • May 31, 2023
aatharva16 wrote:

Facing the same issue, can’t even duplicate the board. It says the user is deactivated. I have all the permissions for the board and the team in which the board was made.

 

 

Did it start working for you or still down?


  • Beginner
  • 2 replies
  • May 31, 2023
Khui wrote:
aatharva16 wrote:

Facing the same issue, can’t even duplicate the board. It says the user is deactivated. I have all the permissions for the board and the team in which the board was made.

 

 

Did it start working for you or still down?

Still down, no improvements

 


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