Video Chat in Starter Plan doesn't work. Help please!

  • 31 May 2023
  • 1 reply
  • 23 views

I decided to choose Miro because of the integrated video chat.

Now in my Starter Plan the Video Chat doesn’t Work.

The visitors with editor rights will see the prompt to join a started video chat. Camera + Micro rights are allowed. But neither image nor sound work.

Partially the editing bar for the video chat disappears among the visitors.
The error occurs in both Chrome and Firefox.

What to do?


1 reply

Userlevel 7
Badge +12

@Teufelskomet - Since you have a paid subscription, I would suggest that you open a Miro support ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

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