Ask the Community

Hello, I have been using MIRO for quite a number of years within a university setting and as a result there are many teams with separate accounts. Over the years we have been able to share Miro boards and star them so we get access to the shared board, as I don't need to be a member of another department/team.However, to the main issue, since the major update that has happened recently I am no longer able to see or access any external boards that have been shared with me that I have starred, which is a huge problem as now I have technically lost a lot of work which we’ve been collaborating on.I haven’t been able to find a way through the new dashboard to find any external boards, nor found anything relating to this topic online so if any one can help in pointing me in the right direction would be great. Thank you kindlyChris H

Hello, I am mainly using Miro boards to create research on different topics. Does anyone know if (and how) there is a plug-in so I could integrate Mendeley to my Miro boards for citation? Thanks!

Hi,I am on free plan and I am missing an option Exporting to PDF that was there when i opened miro account. How to export boards to PDF?THXSimon 

Hi,We have Miro Teams and use Jira Cards. In our Jira environment, we have Advanced Roadmaps. The only thing we do with this is use the Team field that now appears in all Jira items.The Team field, however, is required for Jira to work properly, but does not show up in Miro.I am unable to find any way to resolve this. Is there something I am missing?Thanks,Michael

Hi all,I tried to add a guest to a board: when I select the guest, it tells me that the guest has been already invited at 3 boards and this imply that my company must pay for giving him/her unlimited guest links (my company has a business plan).in the help pages I don’t find any information on that.could you please clarify?thanks in advance best regardsSara

Hi, the whole board I used to work in disappeared. I can not find it in dashboard. When I use saved link, it tells me “No access to board - ask the board owner to grand you permission to view this board” even though I am the only one using this board… What should I do? I have requested acccess, but I do not have any clue, who will this request target, as I am the only one who should have any interest in this board.Thank you for any ideas

HiI am trying to link my todo list with miro using zapierevery time i create a task it appears somewhere random in the board, and not in the same frame i used in the zap i guess the problem is happening because zapier is looking for a frame with a gird while grids are removed now.Any idea what's happening here?

When I left click on a child node the cursos changes to “box select” items and it doesn’t open the node itself. I’ve cleared cache on Chrome, Incognito mode, Miro app and nothing worked. It’s a really important mindmap and it took me hours to build it. Please help me!

i have a miro account but when i try to access my miro files it asks me to login. When I log in, it sends me to the login page again. please help my account

Hi,    Couldn’t find right to left text direction Is it possible?  

Is there a way to transpose objects? I haven’t found any.Currently, I’m using a workaround - cluster objects and then re-arrange these.

Hello. Lately I can't edit kanban cards from my phone, same goes for my team. It used to be possible. That is, I can duplicate cards, create new ones, but to get into the card, to write text inside the card - only from the desktop version of Miro. I can't do this on my phone. why is this so?Has anyone run into this? Could the problem be that I currently have a free version of miro?I'd be very grateful for the answers 🤗

Miro’s Estimation app does not work with imported Rally cards. Are there any plans to address this issue? It would be sweet if Estimation worked similarly with Rally cards as it does with Jira cards.

I couldn’t find the option of “generating mindmap” in the Mira Assist, is that function only for paid member?

Hellofor some reason I don`t get the confirmation mail to me new mail address of my company so i cant change my login mail-address. Could you help me?

Just curious what app were you looking for in the Miro marketplace that you couldn't find?   

scp

Hi,We have new offshore team members that are trying to sign up for Miro. They are not receiving the 6 digit confirmation code. Is there anything that can be done to help facilitate this?  

Help! I created a board for a community event- in order to keep assess to the board I signed up for a free account. I thought with an account I could keep the board forever- but it disappeared along with all the information. Is there a way to get the board back?

I have been using a 1st generation iPad Pro (11 inch) with A12X chip for the last couple of years and have had no problem with Miro.However I recently got a new, 5th generation iPad Pro (12.9 inch) with the M1 chip and Miro is now extremely difficult to write on with the Apple Pencil because of lag. I use Miro to conduct my tutoring sessions so it is always a one on one situation, not a crowded board.  Is this a known issue, perhaps something with the M1 chip? This is potentially a huge dealbreaker for me. I have tried reinstalling the app, swapping different Apple pencils, etc., with no improvement. 

Hi Miro Fans,Just wanted to know if anyone here has applied to be a Miro Partner and is now an official partner?I’ve submitted the form below many times over the last 1-2 years but I have never received a reply from anyone in the Miro team.https://miro.com/contact/partnerships/I’d love to know if you were successful/unsuccessful, if you had the same issue as I did, or if you had loads of value after becoming a partner. 😊Thanks in advance for your response!Cheers,Eddie Zhang | Zhamatix

Can I have the same sticky note exist on 2 boards simultanously? I have several boards with todo items on them. Then I have a “Today” board where I just focus on the things I want to do today. I want to be able to take an itm on one of my todo boards and also have it exist on my Today board without having to duplicate it. Any way to do that?

I have two issues with the link usage, and i am not sure about them being just bugs or intentional. It seems as if it where bugs. When i link objects (like images) to elements of the board, then it works fine when i continue to use the same board. However, when i save this board as a template, then SOME of the links continue to be directed to the elements within the same new board (instanciated from the template), and SOME of the links link back to the board where the template was originally saved from. It seems to happen randomly. This is why i suspect that it could be a bug. I always save frames as the linked elements, and the objects that carry the links are always imported images. Here are the objects that carry the initial links. They link to frames within the same board.

Scaling horizontally causes zoom in ‘Boards on this team’ to scale beyond vertical visibility … see attached snapshots.  Beyond certain width, Board type names hidden.  Fix?  Bug?  Ignore? Running macOS app v0.8.74 in Ventura 13.6.9. 

Hi 🤗,I have a big problem. I was using a student account, that expired. When I renewed it, I could step in miro again, but my created boards are gone - I was the owner of the boards -   - do you have an idea what I can do?