My student can't load the board

Hi! My student hasn’t been able to load her board since last week only on her iPad, it works on her laptop though. iOS 18.5, Miro is updated, we’ve tried deleting and reinstalling the app, hard resetting the iPad - hasn’t helped. That’s what she sees. That’s really annoying and inconvenient. Could anyone help us?

 

HI

​@Maria Kataeva 

I don't know how,I need to asking you,I pad is ios or android?

this question is because you say laptop is ios.

Thank you for sharing

She can’t open the board 

Hi! My student hasn’t been able to load her board since last week only on her iPad, it works on her laptop though. iOS 18.5, Miro is updated, we’ve tried deleting and reinstalling the app, hard resetting the iPad - hasn’t helped. That’s what she sees. That’s really annoying and inconvenient. Could anyone help us?

 

HI

​@Maria Kataeva 

I don't know how,I need to asking you,I pad is ios or android?

this question is because you say laptop is ios.

Thank you for sharing

She can’t open the board on the iPad with iOS 18.5, however she can open the board on her Windows laptop.

HI ​@Maria Kataeva,

Thanks for the detailed explanation—sorry to hear your student is having trouble accessing the board on her iPad.

Since the issue seems specific to iOS 18.5, and you've already tried reinstalling the app and restarting the device, I’ve escalated this to our support team for further investigation. I’ve also converted your post into a support ticket so they can follow up directly with you.

In the meantime, please ensure that:

• The iPad has a stable internet connection (Wi-Fi or cellular).

• There are no content restrictions or VPNs enabled that might interfere with the app.

• The latest version of Safari or Chrome is available (if trying via browser as an alternative).

Supports will be in touch soon. Thanks for your patience!