Dear Miro Support Team,
I am writing to report an urgent issue regarding my recent upgrade to the Miro Business plan.
I completed the annual payment in full, as confirmed by the invoice below:
-
Invoice Number: A47AED26-0001
-
Date of Issue: March 24, 2025
-
Due Date: March 24, 2025
However, my account still appears as being on the Free plan, and I continue to receive prompts to upgrade—despite having already paid.
Additionally, I must express my disappointment with the customer support experience. I tried reaching out via the chat support feature, but the estimated wait time was approximately 2 hours, which is unacceptable for a paid service. This delay is extremely frustrating.
As a last resort, I also posted my issue in the Miro Community Forum. I apologize for sharing my problem publicly, but it was the only way I found to seek assistance, given the lack of timely support.
I respectfully request that this issue be resolved as soon as possible and that my account be correctly updated to reflect the Business plan.
Please let me know if any further information is required.
Thank you for your attention.