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I have several Jira cards on my board.  I go to the Jira Cards app, select Configure Cards, turn on a couple fields (Fix Version, Story Points), then Save.  None of the fields I turned on appear on the Jira cards and when I go back to the Configure Cards menu, the fields are turned off again.  Am I doing something wrong?

Hi ​@Sam Newman,

 

Thanks for reaching out.

 

To better understand what’s going wrong, could you please record a short screen video showing:

  • How you're configuring the fields in the Jira Cards app

  • The Save action

  • What happens when you check the cards and reopen the configuration menu

This will help our support team pinpoint the issue much faster.

 

Appreciate your help in troubleshooting this!

Hello ​@Eca .  I cannot find a way to attach a video to this thread.  What is the recommended method to share a video?

Hi ​@Sam Newman, 

The easiest way to share a screen recording is to upload it to a cloud storage platform (like Google Drive, Dropbox, or OneDrive, Loom), then post a shareable link here. 

 

Once we have the video, we can take a closer look and advise next steps.

Hi ​@Eca 

Here is a video of me trying to add the Fix Version field to the jira cards. 

https://drive.google.com/file/d/1dbwNSZKTtAiFkT3Ar423riTYQkrx0vaH/view?usp=sharing

thank you, ​@Sam Newman! I could not reproduce this on my end. However, this can be investigated further by the supports team on their end. I have your case converted into a support ticket.  You’ll hear from supports soon!

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