JIRA Cards adding fields not working

Hi ​@Sam Newman,

Thanks for reaching out.

To better understand what’s going wrong, could you please record a short screen video showing:

• How you're configuring the fields in the Jira Cards app

• The Save action

• What happens when you check the cards and reopen the configuration menu

This will help our support team pinpoint the issue much faster.

Appreciate your help in troubleshooting this!

Hello ​@Eca .  I cannot find a way to attach a video to this thread.  What is the recommended method to share a video?

Hi ​@Sam Newman, 

The easiest way to share a screen recording is to upload it to a cloud storage platform (like Google Drive, Dropbox, or OneDrive, Loom), then post a shareable link here. 

Once we have the video, we can take a closer look and advise next steps.

Hi ​@Eca 

Here is a video of me trying to add the Fix Version field to the jira cards. 

https://drive.google.com/file/d/1dbwNSZKTtAiFkT3Ar423riTYQkrx0vaH/view?usp=sharing

thank you, ​@Sam Newman! I could not reproduce this on my end. However, this can be investigated further by the supports team on their end. I have your case converted into a support ticket.  You’ll hear from supports soon!