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Dear Miro Support Team,

I am writing to report an urgent issue regarding my recent upgrade to the Miro Business plan.

I completed the annual payment in full, as confirmed by the invoice below:

  • Invoice Number: A47AED26-0001

  • Date of Issue: March 24, 2025

  • Due Date: March 24, 2025

However, my account still appears as being on the Free plan, and I continue to receive prompts to upgrade—despite having already paid.

Additionally, I must express my disappointment with the customer support experience. I tried reaching out via the chat support feature, but the estimated wait time was approximately 2 hours, which is unacceptable for a paid service. This delay is extremely frustrating.

As a last resort, I also posted my issue in the Miro Community Forum. I apologize for sharing my problem publicly, but it was the only way I found to seek assistance, given the lack of timely support.

I respectfully request that this issue be resolved as soon as possible and that my account be correctly updated to reflect the Business plan.

Please let me know if any further information is required.

Thank you for your attention.

Thank you – the issue with my Business plan access has now been resolved.

However, I would like to take this opportunity to share some constructive feedback. The process to resolve this issue was not intuitive, and the long response times through the support chat (with wait times around 2 hours) made the situation more frustrating than it needed to be.

Thank you for your attention, and I hope future interactions will reflect a more efficient support experience.

Rgs

Hi ​@Claudia Leticia,

Thanks for the update. I'm glad to hear your Business plan access has been restored.

 

We acknowledge your concerns about the long support wait times and the difficulty you faced in getting the issue resolved. You're right—this isn’t the experience we aim to provide, especially for paid users.

 

Your feedback has been shared with our support and product teams to help improve the response process.

 

We appreciate you taking the time to let us know.

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