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8860 Topics
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Neil MehtaBeginner
asked in Developer platform and APIs
Miro Web SDK 2.0 Error - Miro Not Defined and Missing _sdk parameter

For the past week, I have been having an issue with the Miro Web SDK :(First a little background! -I have created an plain TS/JS app for my organization following the Miro Developer documentation (great docs btw). We are leveraging the Azure environment to host our app through Azure Static Web Apps pulling from Azure Dev Ops. The app is leveraging the Miro Web SDK to enable app icon click (miro.board.ui.openPanel method), modals (miro.board.ui.openModal method), a drag-and-drop feature (miro.board.ui.on method), and it also gets the current user (miro.board.getUserInfo method). Until 1 week ago, the app was working perfectly, however since last Wednesday (07/24/24) certain features of the app have not. After checking the logs, I realized the code hung up when instantiating the miro sdk using the openModal method and ui.on methods. I was also getting the following error in the Miro Developer console.  The first and third lines are expected and codified. So, here we have two errors. One

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4 months ago
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Rimshah RazzaqNew Here
asked in Ask The Community
Sharing

Hi,Was hoping someone might be able to help.I have two teams area in miro , and the sharing access looks very different.I have a space called: Product Group - Mobile OKR & BBC Sounds App. In the BBC Sounds App space I can share correctly and allow Anyone with the Link to EDIT but struggling to share in the same way in the Product Group - Mobile OKR. Anyone know why this might be? Have attached images incase it helps.   

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4 months ago
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kmarlerNew Here
posted in Ask The Community
Downloading Miro Desktop App for pre-macOS 10.15 (e.g., High Sierra, Mojave)

Hi,I’m on macOS 10.13.6.According to the website, I should be able to use the desktop App.   But when I try to open it, I get this error message.  Is there a way to download older versions of Miro?

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4 months ago
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Guilhem MorraNew Here
asked in Ask The Community
Managing access requests from phone

Hi,Up until recently I could manage requests access from my phone, which was handy when people were realising during a brainstorming session that they did not have a licence.I am accessing the admin UI on the Miro website since the app does not have admin features (afaik).Since the new user management model came in action, it has an extra ‘request management’ tab and I cannot see the ‘licence requests’ tab on my phone.Does anyone else manage to manage their licence requests from their phone? How do you do it?Thanks,Guilhem

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5 months ago
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Erik-HombreNew Here
asked in Ask The Community
Problem Syncing Between Phone App and Web App

I use Miro all the time and sometimes on my phone but I always run into this issue.I do some work on my phone via Apple Mobile Miro App I move to my Apple desktop/web browser Miro and my work I just did is not there I go back to my phone and it is there I refresh on my desktop but nothing is updated I go back to my phone and refresh… everything is lostIs this a glitch with Miro? Unfortunately, I am now unable to trust Miro’s Mobile App.

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5 months ago
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MiokoooNew Here
asked in Ask The Community
Education Plan help

I am working on a diagram for my assignment using the Miro board feature but my education plan hasn't been approved yet, so I cannot download my diagram in good quality and I have to deliver the diagram in two days. Can someone help me please? 

522
ElvaMiro
Mironeer
5 months ago
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Jim StansellNew Here
asked in Ask The Community
Issues with Scrolling up an down on the board list page

Has anyone else been having issues today with not being able to scroll up or down on the board list page?  I was able to do this yesterday, and today i am not able to scroll up or down to see all my boards. Even the up and down keys on the keyboard dont work.  I have tried scrolling on other web pages and it works fine there. I have also tried it on chrome and safari, no luck.  

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TheHoodieGuy
5 months ago
C
ConradmaxBeginner
asked in Ask The Community
Sharing custom templates across organization

Is it possible to create custom templates in Miro that can be shared across an entire organization? If so, what’s the best way to set this up and make sure all team members have access to these templates?

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5 months ago
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Marta del Pozo LagneauxBeginner
asked in Ask The Community
In Sticky inserted Text: while editing, the line height and format don't allow to work well

My colleague came to me with the question I could not answer:He inserts copied text (also copied from MS Editor, without format) in a sticky note. While editing, it looks like this: That makes it very difficult to edit. Once he leaves the sticky, it looks like this: He has tried this in several (also new boards...) this problem seems to be attached to him, for others can insert the text in the stickys and have no problem with that. Has anyone have this problem already? Do you know how to solve it? Any ideas?Regards,Marta

243
M
5 months ago
Erik Wright
Erik WrightNew Here
posted in Ask The Community
How does a Team Admin delete another members' board?

We’ve just started using Miro at the company I work for in the last 3 months or so, and cannot find a way for our Project Manager to delete others’ boards / projects in our Miro account / team. Based on the documentation I’ve found on Miro’s site, it seems that Team Admins are not really admins at all, as only board owners are able to delete or backup their boards. This makes sense from an ownership standpoint, however, it leaves our workspace cluttered with rogue / old boards. Our Team Admin shouldn’t have to remove the member from the Team entirely just to Administrate their boards, and manually reaching out to these team members occupies time in our work day because many team members are remote. Questions for the Miro Team: Can we get a more granular permission system so those with the Team Admin role can actually, you know, administrate the team / account? Or is this only possible if we have Company Admins through an Enterprise level account? Or will deleting & backing up board

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Robert Johnson
5 months ago
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jschatzmanNew Here
posted in Ask The Community
How can I pay?

I am trying to pay for a new account. The website makes it super difficult to pay the $10. At this point, my bank says that miro.com has charged my card $10, but the miro.com website won’t let me do anything until I “upgrade”. There also does not appear to be any customer service line to call. Please advise.

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Robert Johnson
5 months ago
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PhieneNew Here
asked in Ask The Community
Board content disappered

The whole content auf my board has disappeard. Iven if I press Ctrl + A there is nothing. Also there are no board versions to restore. It is a Free Account so I also have no backup to restore.Is there a chance to restore the content? It was a lot of work.

502
Robert Johnson
5 months ago
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Kean LeeNew Here
asked in Ask The Community
Report a bug: Pin map/Mini map problem. Been very long, I wonder if anyone notice?

this is the whole map, and below is mini map:the top part was cropped out, and showing blank area, not focused.the mini map was working perfectly back when old days, I wonder Miro has hired some junior to f**k up the app.

481
Kenneth Ritley
5 months ago
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Ed BurkeBeginner
posted in Ask The Community
Download board backups without Encrption

Hi, Does anyone know how to disable this feature? One used to be able to simply unzip the contents of the board backup. Is this part of a larger plan in the the Enshitification of Miro? https://pluralistic.net/tag/enshittification/Thanks in advance/Ed

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Kenneth Ritley
5 months ago
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Eszter Csilla SchnellerNew Here
asked in Ask The Community
Co-owner filter

Hi everyone,can you help me please how I can filter or show all boards where I am co-owner?I don’t find this filter in Miro. Is it possible? Or it can be done only by admins?Thank you in advance.Kind regards,Eszter

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Robert Johnson
5 months ago
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ninavrgNew Here
asked in Ask The Community
After replacing the image of the Planning Poker card, the size of the card is reduced when "Reveal all" is clicked

If I select a card in Planning Poker and choose an alternative picture for the back of the card, my card is displayed very small after all the cards have been turned over.The box around is for scale:Planning Poker cardNow I replace the background image.Planning Poker card with alternative backgroundWhen I click on "Reveal all", the card is turned around but displayed very small. You then have to increase the size of the card.Reveal allEven if I zoom in to 400%, the card is still quite small.Does anyone have any ideas on how to solve or work around the problem?

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P
5 months ago
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GunjaNew Here
asked in Ask The Community
Cannot download Board backup

unable to download board back up 

761
ElvaMiro
Mironeer
5 months ago
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Kent MathesonBeginner
asked in Ask The Community
how to disable in firefox the dialogue asking me to open the miro app instead of the web page

I prefer to use Miro in a web browser. Every time I open a miro board I am asked if I want to use the app instead. How do I set in Miro the preference that I want to use the web browser, and to not stop me with a dialogue asking if I want to use the app?Thanks in advance

262
K
5 months ago
HomEnglish with Katie
HomEnglish with KatieNew Here
asked in Ask The Community
how to get AI ADD-ON

Hello Miro users.Could you help me to find out how I can get Miro AI add-on? As they provide me with a limited pool up to 50 credits, it’s not enough for me. And I need to get more and also would like to know how much it costs. If you have any info, please share. 

431
ElvaMiro
Mironeer
5 months ago
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IrrinBeginner
asked in Ask The Community
Ukrain

I heard that the MIRO is free of charge for Ukrainians. I am Ukrainian and due to the war I would very much like to use this free opportunity. And I really ask you to help me to get free access. My more convenient email: [EMAIL REMOVED TO PROTECT PRIVACY]I will be very grateful!

271
ElvaMiro
Mironeer
5 months ago
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AfraNew Here
posted in Ask The Community
Data storage: possible to store in Australia?

Hi there, My company is an Australian based company and as per as its policy all company related info/dats need to be stored in savers which are located in Australia. We are interested in upgrading our Miro account and we’d like to confirm if you can store our informmation on severs which are located in Australia.   Thanks, Afra

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5 months ago
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Susannah HillNew Here
asked in Ask The Community
right click menu too big to see all the commands

How do I get help? The right click menu too big to see all the commands. Copy and paste format is cut off and I can’t get to them. I have reduced the view zoom and it does not help. What is the problem?

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Robert Johnson
5 months ago
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Dan ShuldaNew Here
asked in Ask The Community
Timeline Builder Application - requires admin approval

I am trying to add an app to do some testing.  The app is the Timeline Builder app (see photo below).  My question is, how do I identify the admin that can give me approval?  

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5 months ago
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Olha_6514New Here
asked in Ask The Community
Free subscription for Ukraine

Dear, Miro support team!I've found out that there were opportunities to access Miro for free for Ukrainians. I couldn't figure out where to find the subscription plan so maybe you can give me a hint?Thank you a lot, this would mean a lot for me!

1911
ElvaMiro
Mironeer
5 months ago
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Nick FNew Here
asked in Ask The Community
Issue with Talktrack

how do i stop Miro from asking my Talktrack visitors a bunch of questions when they press my talk track link on my website? I want it to go straight to the video, hassle free. If my visitors see a bunch of questions before entering, it makes it unattractable and detestable. I paid for a monthly plan been told this process would be hassle free, but it is not, how can I make it so?

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Robert Johnson
5 months ago
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