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Question

Can't renew education plan

  • May 7, 2026
  • 2 replies
  • 15 views

Hello, 

I recently (past Sunday) received a message that my education plan expired. I have been trying today to reapply for the educational plan (still a PhD student), but regardless of how I try to access the platform (whether through the link sent through the expiry notification email, or manually through the webpage), I am stuck in a perpetual loading mode (see picture). I have tried different wi-fi/internet networks and different browsers, but nothing worked. Has anyone experienced the same issue? I really need access to my boards as they contain an important part of my research work, so if anyone has some insights on how to go about this, I would appreciate it a lot.

 

Thank in advance, 

phren

 

2 replies

Eca
Mironeer
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  • Mironeer
  • May 7, 2026

Hi ​@phren thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.


  • Author
  • Beginner
  • May 7, 2026

Thank you!