Hello Miro Support Team,
I am experiencing a critical issue with a specific board following the recent server instability. I spent several hours working on this board, editing across both desktop and mobile.
Yesterday, I created a Miro board containing only four small diagrams across two pages with text blocks—nothing more. I am currently developing characters and spent the entire night writing on this board. I began editing on my computer and continued via the mobile app throughout the night. When I woke up today, I tried to access my dashboard but was unsuccessful, later realizing there was an instability with Miro's servers.
Now that all server statuses are reported as functional, I can access my dashboard on both the mobile app and browser. However, I still cannot access the specific board I was editing, nor can I even duplicate it. While the general Miro status is now "Functional" and I can access my dashboard, this specific board is completely inaccessible. This work is extremely important to me, and I have already performed extensive troubleshooting to isolate the issue:
The Problem:
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Infinite Loading: When attempting to open the board via browser, it hangs indefinitely.
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"Something went wrong": Error message received when trying to duplicate the board via the mobile app.
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"Connection Failed": The mobile app shows a connection error specifically for this board, despite my internet being stable.
Troubleshooting already performed:
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Isolation Test: I can create, edit, save, and duplicate new boards without any issues across all platforms (Desktop app, Mobile app, and Browser).
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Network Tests: The issue persists on 5G mobile data, different Wi-Fi networks, and even when using a VPN to change regions.
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Browser Cleanup: Tested in Incognito/Private mode with the same results (infinite loading).
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Cross-Platform: The failure occurs on both iOS/Android and Windows/Web.
Board Details:
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Content: Approximately 4 small diagrams and text blocks across two frames.
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Board Link: https://miro.com/app/board/uXjVHYqZD8I=/
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Share Link: https://miro.com/app/board/uXjVHYqZD8I=/?share_link_id=501402679504
It seems the board's state became corrupted in the database during the server outage. Is there any way to restore a previous version of this board or recover the data?
I look forward to your urgent assistance.
Best regards,
