Questions & Ideas

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5965 Topics

Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask the community

[RESOLVED] Miro either not loading or VERY slow and not showing all of my teams in my dashboard

As of 9:00 AM CST (UTC-6), Miro appears to be experiencing issues. What I am seeing:Miro either does not load at all and times out (I get a 502 Bad Gateway error) If it does finally load, some (or all) of my teams are not present in my dashboard Boards aren’t always loading (some just show the Miro logo spinning).I have opened a help desk ticket with Miro.There are no updates yet on https://status.miro.com/Anyone experiencing issues?

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2 years ago
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JustinYoungBeginner
posted in Ask the community

Text box: outline shape button not appearing on menu

When adding a text box, with the text box selected, I have the option to set background colour and opacity, however the option to set border colour is not present as I have seen in tutorials explaining this function.

23
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5 months ago
Rahul Sharma
Rahul SharmaBeginner
posted in Ask the community

[RESOVED] The "Mark as Read" for the latest update in What's New doesn't update

Since the March 4 update, I click on “Mark as all read”, but annoyingly the number stays.Here’s the screenshot for clarity: Under what’s new, it will show 1 item unread.So, even though I have clicked on Mark all as read, I go back to the boards and it pops back up.

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1 year ago
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Leandro RossaBeginner
posted in Ask the community

[RESOLVED] Wacom Tablet: Spacebar + Draggin won't activate pan

Here's the deal:While using a regular mouse and on Miro's mouse mode, if press Spacebar and drag the mouse left-click, I then will pan the canvas While using a Wacom Intuos Pro, this behavior doesn't happen anymore If I empty cache and hard reload Miro page, it does work until I zoom in or out (using "-" and "=" keys input) Video Demo (Loom): It was working just right this morning (Fri Oct 22), and now (5PM) it's not. I have it recorded on another Loom video (although it's private - but I can cut a piece if proof needed).Looking forward to understanding this issue and solving it.

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1 year ago
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SYDNew Here
posted in Ask the community

[RESOLVED] Upgrade function not working - 'Сustomer create failed' error

It’s something wrong while submit for purchasing         

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1 year ago
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Simon ThompsonBeginner
posted in Ask the community

[RESOLVED] JIRA Cards no link to settings

Installed JIRA Cards app / integration.  documentation and video suggests i click on the link to access the settings that are needed to be entered on the JIAR side.  The Jira Cards app is displayed but when i click on it it lists its s installed by myself - the words “JIAR CARDS” is not a click able link and therefore i can not access the settings needed to configure the other end ???I have a Team subscription.Jira is server version (although dont get that far) 

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2 years ago
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Alexander VinogradovBeginner
posted in Ask the community

Copy & paste not working

I copy image from Photoshop and it appears in Miro. Now i want to copy it back but Ctrl+C do not copy image back to clipboard. Its very hard for concept artist use Miro as reference board/mood board tool because its hard to copy content back from it to professional software.

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8 months ago
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Ankush KulkarniContributor
posted in Developer platform and APIs

Miro oauth api throws error 401 Invalid authorization code

I want to get an Miro access token programmatically in my application and for that I am following all the steps mentioned in document https://developers.miro.com/docs/getting-started-with-oauth - Getting started with OAuth 2.0 and Miro. While performing step no.3, i.e. exchanging an authorization code for an access token, I constantly get 401 - oauthError - Invalid authorization code: auth_code received in step no.2.

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Anthony Roux
Mironeer
9 months ago
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MarianaBeginner
posted in Ask the community

[RESOLVED] Screen Sharing and Video Chat are not working

Hello! I am preparing a workshop to be conducted by Miro. One of the essential features for conducting it will be Screen Sharing feature, where participants can follow my screen. I've used it several times and it worked perfectly, but today when I clicked my entire screen was frozen and I had to reload the board. I cannot use the function, nor does the Start button appear on the screen. Is this problem happening to anyone else? Is there any solution? Other people on my team tested and had the same problem. Thank you!

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Marina
Mironeer
2 years ago
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TiffanybNew Here
posted in Ask the community

Why text is more clear in editing but blurry afterwards

Is this only my Miro or is this normal? The text is a lot more clear when editing. Once finish editing, it is burry.  

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2 months ago
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Xinyi WuBeginner
asked in Ask the community

Select mode always change to drag board instead of select

cannot select multiple objects following the instructions.

22
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1 year ago
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ColletteNew Here
asked in Ask the community

Missing timer

There is no timer on my miro board and I would like to know how to set it up for a workshop.

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Robert Johnson
1 year ago
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jzhpranaBeginner
posted in Ask the community

[KNOWN BUG] "Incorrect URL" error when embedding a Wordwall

Hello,I can’t Embed an HTML link from WordWall site. When I do it the follow error appears:"Sorry, it looks like the URL that you are using is incorrect. Please check the URL for typos and try again"Can you tell me what's going on? Some weeks ago everything was OK.Thank you. 

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Robert Johnson
10 months ago
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ewanBeginner
posted in Ask the community

Miro Board frozen on black screen

Hi All, I have been through the previous posts on this fault, black screen, and tried the solutions but no joy.  - restarted laptop - tried another device (mobile) - downloaded the Miro App  - I can’t copy and paste content to another board becuas I can’t see the content to copy itThe black screen is on both my laptop and phone. I have the paid version.My only thought is a guest has jumped on and done something (!) or there is too much data on the Board? Any help would be much apprecaited as this is client work and is looking bad n me as I introduced them to Miro. Thanks in advance, Ewan  Update - now no Boards are opening for me. They are freezing on a white window with just a couple of frames showing but no content. It is trying to open but stuck. My laptop did updates today but this should not effect my mobile phone opening the Miro Boards.

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1 year ago
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mwojcNew Here
asked in Ask the community

Embedding single frames

Hi, I’ve been using Miro for graphic representation of number of ideas concerning single topic. While it’s super easy to create multiple graphs on one board and navigate between them using frames, it’s crucial to my workflow to be able to embed those graphs as separate, self-updating objects. Embed links seem to work fine, but they address whole board - not a particular graph. Is it possible (or is it a planned feature) to separately embed single frames? Thanks! mwojc

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7 months ago
Adam Mashburn
Adam MashburnBeginner
posted in Developer platform and APIs

Why is there a massive "Developer team" watermark on my board?

Several of my boards have a MASSIVE watermark with the team name in the background. Makes it unusable its so stupidly huge. How do i make it go away and why is it there in the first place?

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2 months ago
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AlanBeginner
asked in Ask the community

Confused over licensing in Consulting Plan/Free Plan

Hi, maybe I need more coffee but i’m struggling to understand the pricing system here… I’m a consultant, CRO and copywriting. Typically I’ll have a single client on the go, sometimes two. Rarely three. Right now i use a project management plugin (WPProject) for Wordpress in a subdomain, for collaboration, file sharing and such, and that let’s me keep different clients away from each other. I understand the Consultant plan does the same or similar. Where I’m confused is the whole user thing. What exactly does “1+” mean? One plus what? I can have more than one? I can’t have more than.. me? So how do I consult? One client? One plus client..? What? So there’s me, that’s $15, but if I have a client, which would seem the point of a consultant plan, is that another $15? Or is one (plus?) client included? With my current system I can assign a client the role of ‘Client’. Easy. Clients can comment and stuff but have limited rights.  I’m trying to figure out if I’d actually have to pay twice, fo

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2 years ago
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TRSActive Contributor
posted in Ask the community

[RESOLVED] Images Never Finish Loading

The loading of my Miro boards has gone to crap over the last few weeks.  Has anything changed on Miro's end?  Is there anything we can do to improve performance?We are heavy picture users.  Many of the jpegs on our board just show a gray box with the blue loading circle, but they never finish loading.I’m on Windows 10 with the latest updates.  I have tried Chrome, Firefox, and the Miro standalone app.  They are all performing poorly.

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Mironeer
10 months ago
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VishakaNew Here
posted in Ask the community

[RESOLVED] Images break when exporting to PDF

Hi, I’ve been trying to export my artboard as a PDF and all the images I had in the artboard are showing up as broken links. See the image attached for reference. On Miro (web version) the images are fine, but this happens only when I’m exporting to PDF, its fine when I export to jpg but the resolution is not what I want. I am using a pro account so this shouldn’t be happening. PLEASE HELP!      

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mlanders
2 years ago
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Richard121212Beginner
asked in Developer platform and APIs

REST API how to handle boards with more then 1000 widgets?

HiWe have a board which is bigger then 1000 widgets. The List Widget (https://developers.miro.com/reference#get-board-widgets-1) has a limit of 1000. We tried the option to use the filteroption and get only the FRAMES and then load all the children by the https://developers.miro.com/reference#get-board-widget But.. (as expected) we get the   "message" : "Request rate limit exceed",   We can put more time for calling the 1000+ times on the webservice, but that does not seem ideally. But maybe there is an other way? As an idea… Is it possible to add a REST service, which can get multiple Widgets by multiple ids?  So as a parameter a list of Ids to get from the boar? Best regards,

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Marco Spinello
Mironeer
2 months ago
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UXBrianBeginner
posted in Ask the community

Noun Project Failing

New to Miro.  I installed the Noun Project App but when I search for icons I get the message “Something went wrong”.  I’m using the desktop version. I’m creating some best practices and would really like to use icons from here if possible.

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Marina
Mironeer
2 years ago
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Matthijs van MulligenBeginner
posted in Ask the community

[RESOLVED] Bad Gateway 502

In preperation of a workshop this morning (as we speak) we cannot load the Boards. Some users cannot open the boards, others view the board after refreshing it about 4 times or more. Anyone facing similar issues? Is it network-based? Miro-based?  Anyone knows the remedy? Cheers,  Matthijs 

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Marina
Mironeer
2 years ago
Stephanie Postma
Stephanie PostmaBeginner
posted in Ask the community

[RESOLVED] Miro log in screen in Zoom

I’ve installed, uninstalled, and reinstalled the MIRO app for ZOOM several times.  I click the Miro app while in ZOOM and a blank screen loads.  I’ve never been able to get to a Miro log in screen (I have a Miro consultant plan account) or a Miro board that someone else is sharing while in ZOOM.  Seeking trouble shooting suggestions.  Thank you

20
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17 days ago
Fry
FryBeginner
posted in Developer platform and APIs

Miro Webhooks

Externally, I would like to know when certain changes are made to the Miro Board. I loath polling and comparison models.I think toying with the idea of making an Heroku or Glitch web-plugin that monitors the events of the board and sends a POST request to an external system.Is anyone else doing anything similar? 

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Will Bishop
Mironeer
3 months ago
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Ryan Wagner
posted in Developer platform and APIs

Counting the different colors used on a board

I would love an API (if I’m using that term in the right way) for counting individual colors used on a board. Does anyone have the ability/desire to create that?

20
S
9 months ago
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