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Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

8395 Topics
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AnnaKamaldinovaNew Here
posted in Ask The Community
[RESOLVED] Miro doesn't work on Mac (M1) - grey screen

Miro app on mac isn’t working today. If I sign in my account on the website, it works. Is it a bug? How can I fix it? I’ve tried re-installation and clearing cache, but nothing works.

28
A
1 year ago
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Caio ZanollaBeginner
posted in Ask The Community
[INVESTIGATING] iPad tablet app error: Board is too large

Account with no boardsInstalled Miro on my iPad pro A1584 running 16.7.8On the iPad Miro is unable to open, message is about board too large.

28
Eca
Mironeer
1 day ago
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Alexandre GNew Here
posted in Ask The Community
[RESOLVED] Unable to rename release/swimlane

Hi,I can’t seem to rename the releases, when I click on the “...” it automatically selects the whole board.Is there a bug or something I do wrong ? How can you rename a release ?  Thanks,Alex

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M
3 years ago
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SYDNew Here
posted in Ask The Community
[RESOLVED] Upgrade function not working - 'Сustomer create failed' error

It’s something wrong while submit for purchasing         

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Robert Johnson
2 months ago
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coolsince93New Here
asked in Ask The Community
Can no longer quickly move object without it showing as selected and context menu appearing

Hello! There has been a sublte change in my miro user experience. Before, you could hover a mouse over an item on your board, click on it and change its position without the item being highlighted. It looked neat and satisfying, as if you are dealing with real life 2d objects. Now, you hover your mouse, click on the item to replace it, and the item gets highlighted, it literally ruins the whole experience for me! why is that suddenly a thing? how do i turn this off?

27
Robert Johnson
2 days ago
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Patrick CannonContributor
posted in Ask The Community
Select and Delete rows

I think, somehow I added three rows to our shared calendar.  No idea how, I was adding lines from/to dependent actions.I want to delete the rows, I think, but when I attempt to select the rows the entire calendar moves. I’m assuming I need to unlock something. I’ve found 3 options to unlock, and have selected each of them.  None has allowed me to select anything.  I’m also concerned that just selecting random unlocks is helping to stabilize our calendar, but have no idea what they do What do I need to do to remove the additional rows? What do the various Lock/Unlock options actually do?

27
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5 months ago
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Riccardo PeriniBeginner
posted in Ask The Community
[RESOLVED] External links not working in Miro desktop app

Hello everyone,I recently updated both my Mac and the Miro app to the latest versions available (Sonoma 14.0 for the Mac and 0.7.47 for the Miro app). Since then, I haven't been able to use most of the links between boards that I've always used. In the web version, they still open in a new tab as they always have. The weird thing is that some links are still functional. I've tried to investigate any possible causes (linking to a board, to an image in another board, to a text in another board, etc.) and updating the links by copying the target link. However, nothing I've tried seems to be connected to the issue. Has anyone experienced a similar issue?

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3 months ago
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Shane ScallyNew Here
asked in Ask The Community
Text on Sticky notes not showing on Export

When I am trying to export a frame as a vector pdf, the text on the majority of the Sticky Notes on the board disappears and does not show on the pdf. Does anybody know why this is happening and how I can get around this? Thank you.

26
K
3 years ago
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VaughanBeginner
posted in Ask The Community
[RESOLVED] - Double click to edit the text doesn't work & the screen moves when I move the mouse without clicking in Firefox

Hi, When I click to edit text within a shape the cursor ‘locks’ and grabs the board when I move the mouse I’ve checked the navigation mode and all seems fine. This was not occurring yesterday when doing the same thing. I have also tested a secondary mouse and the same occurs Any thoughts?

26
Nick_Miro
Mironeer
2 years ago
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Guillaume BouchartBeginner
posted in Ask The Community
[RESOLVED] Iconfinder has disappeared from toolbar

Even if I reinstall, still missing. Anyone has the same issue ?

26
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3 years ago
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Kimmo KyleBeginner
posted in Ask The Community
[RESOLVED] Iconfinder is unavailable

Hi all, for the past week or so I’ve consistently had problems using Iconfinder in Miro. I’m basically getting this all the time. This has been invaluable when making sketches.  Anyone know what’s going on?  

26
Marina
Mironeer
3 years ago
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Savannah wexlerNew Here
asked in Developer platform and APIs
List Randomizer

Hi, I am wondering if anyone has any ideas on how to create a randomizer that would take a list of items or names and randomly select one. I currently am using the random number generator and associating it with a name but would like to have it automatically do this, as I am using it for a game I have built and I have to do this multiple times and it gets confusing for students.

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1 year ago
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Johan SonckNew Here
posted in Ask The Community
Connection line text no longer editable

I have a number of boards that I’m the owner of, yet today I’m no longer able to edit or move the text on my connection lines. Double clicking on the connection line or its text just creates a new text. If I remove the existing connection line and replace it with a new one, I can edit and move the connection line’s text just fine, but the label on any existing connection line is just frozen. This is both in the macOS client and in the web interface.

26
K
9 months ago
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Polina IsaevaBeginner
posted in Ask The Community
All tools have disappeared from the boards!

Hi everyone!I’ve been experiencing the same problem for approximately a week now: I can’t choose any other tools apart form the pointer on the boards! I used to swipe up/down to pick a pen or any other tool, but now it just won’t move.I use a browser version.I’m really confused because the only thing I can do now is paste pictures and move them. Very frustrating..Please, help! 

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W
2 years ago
Adar Bitan
Adar BitanNew Here
asked in Ask The Community
Miro Assist (AI) - is it or will it be available on the Education Plan?

My question is in the title, but i am wondering whether I am missing something… :\

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Robert Johnson
6 months ago
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ewanBeginner
posted in Ask The Community
Miro Board frozen on black screen

Hi All, I have been through the previous posts on this fault, black screen, and tried the solutions but no joy.  - restarted laptop - tried another device (mobile) - downloaded the Miro App  - I can’t copy and paste content to another board becuas I can’t see the content to copy itThe black screen is on both my laptop and phone. I have the paid version.My only thought is a guest has jumped on and done something (!) or there is too much data on the Board? Any help would be much apprecaited as this is client work and is looking bad n me as I introduced them to Miro. Thanks in advance, Ewan  Update - now no Boards are opening for me. They are freezing on a white window with just a couple of frames showing but no content. It is trying to open but stuck. My laptop did updates today but this should not effect my mobile phone opening the Miro Boards.

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Eca
Mironeer
1 month ago
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albertngNew Here
posted in Ask The Community
Miro won't load in chrome

It works in Firefox, or desktop app, but it doesn’t work in Chrome, even after clearing cache. I’m using the latest version of Chrome and Windows 11. I prefer using web than desktop app, and would appreciate any help you can provide. Thanks!  

25
U
9 months ago
Laflys
LaflysContributor
posted in Developer platform and APIs
Metadata updated are not persistent

Hello,There seems to be a problem with the update of the metadata. After an update, the metadata are reset to their creation values when the board is refresh.Is the problem known? If so, do you have any idea how long it will take to fix? Our plugins are all broken :) Thank you!

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Markus Smet
2 years ago
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Vanessa FernándezBeginner
posted in Ask The Community
[RESOLVED] Zoom not working with mouse wheel + ctrl

Hi team! I use Miro everyday at work and suddenly today, the Ctrl + Mouse wheel is not working to zoom in our out, no even the trackpad is working. This is so frustrating, having to zoom in and out with the keyboard is not efficient.I’ve done everything I have read: mouse settings in browser and pc, using zoom at 100, everything. Nothing works. Any help? Is this maybe a bug?

25
L
10 months ago
Fry
FryBeginner
posted in Developer platform and APIs
Miro Webhooks

Externally, I would like to know when certain changes are made to the Miro Board. I loath polling and comparison models.I think toying with the idea of making an Heroku or Glitch web-plugin that monitors the events of the board and sends a POST request to an external system.Is anyone else doing anything similar? 

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A
1 month ago
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Maud JennenBeginner
posted in Ask The Community
[RESOLVED] Estimation on Jira Cards is not visible in Jira app

Hi guys, I tried the new estimation tool on my Jira cards, but the agreed estimation is not shown within Jira or on the cards on the Miro board. Does anyone know what can be the problem?Thanks, Maud 

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3 months ago
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Peter MillsBeginner
posted in Ask The Community
[RESOLVED] PDFs have gone missing from my boards

Hello wonderful Miro community, The PDFs I have uploaded to boards have all gone missing. It’s a bit of a problem for me as these are images that workshop participants used to make decisions. I can see that they are still there when the boards load, but are greyed out, then disappear. Has anyone else had this problem, and how did you resolve it? Thanks.

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4 years ago
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Janais Van EckNew Here
posted in Ask The Community
[RESOLVED] How to stop spam invite to board mailers?

My manager sent me an invite via outlook to join a Miro board. I have received 52 mails now despite accepting the invitation. How do I make these stop and why is it happening? 

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Horea Porutiu
Mironeer
9 months ago
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CHOPSBeginner
posted in Ask The Community
[RESOLVED] Problem with scrolling inside box that contains templates

On my system recently, I have trouble finding a way to scroll and see more than just the top 12 templates presented. The scroll bar has gone missing, both on my app version and on the Chrome browser version. My arrow/page down keys don’t seem to help either. is this a new problem with Miro or is there a workaround? I’m on a Windows 7 machine and it seems like the scroll bar used to come up and work with this function. Thanks much - CHOPS

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Vicki
Mironeer
3 years ago
O
Olivier GaumeBeginner
asked in Ask The Community
No way to extract pages on Education Plan

Hello all of you. I would like to extract pages from pdf, but I can’t. I use the desktop app and have a team plan, but the option extract pages in contextual menu doesn’t appear the way it should  (see below). Any idea ? Thank you have a nice day Olivier  

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B
4 years ago
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