All tools have disappeared from the boards!

  • 7 December 2021
  • 7 replies
  • 44 views

Hi everyone!

I’ve been experiencing the same problem for approximately a week now: I can’t choose any other tools apart form the pointer on the boards! I used to swipe up/down to pick a pen or any other tool, but now it just won’t move.

I use a browser version.

I’m really confused because the only thing I can do now is paste pictures and move them. Very frustrating..

Please, help!:sweat_smile:

 


7 replies

Userlevel 7
Badge +5

@Polina Isaeva -

Are you the owner of the boards? Is it possible that the owner has removed your edit access to them? Can you try using a different Miro access method (e.g. incognito browser, different browser or Miro desktop app)?

Kiron

@Polina Isaeva -

Are you the owner of the boards? Is it possible that the owner has removed your edit access to them? Can you try using a different Miro access method (e.g. incognito browser, different browser or Miro desktop app)?

Kiron

@Kiron Bondale 

Kiron, thank you for your answer! Yes, I’m the owner of the boards, I’ve tried to log in and out several times, reset and change my password, incognito mode, a different browser (normally I use Google Chrome) - nothing works

I really need the browser version to work :(

Userlevel 7
Badge +5

@Polina Isaeva -

If you click the double right arrows at the bottom of the toolbar does that show you the Apps panel with the missing tools and allow you to drag them back?

If not, I’d recommend opening a support request with Miro here: Submit a request – Miro Support & Help Center

Kiron

Userlevel 7
Badge +6

@Polina Isaeva - As this is likely effecting other users, can you confirm that you have the new UI beta? It looks like you may as I believe those double chevrons are new.

 

Userlevel 2
Badge

Hi Polina!

Since you have tried most possible troubleshooting steps already, we believe we will have to take a closer look to get to the bottom of this!

To this end we have converted your post into a support ticket - our support team will be in touch with you via email soon! :love_letter:

@Eva27 Thank you!!

@Robert Johnson Yes, apparently I have the new UI beta:smiley:

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