[RESOLVED] - Double click to edit the text doesn't work & the screen moves when I move the mouse without clicking in Firefox

  • 23 October 2021
  • 26 replies
  • 548 views

Userlevel 1

Hi,

 

When I click to edit text within a shape the cursor ‘locks’ and grabs the board when I move the mouse

 

I’ve checked the navigation mode and all seems fine. This was not occurring yesterday when doing the same thing.

 

I have also tested a secondary mouse and the same occurs

 

Any thoughts?

Nick_Miro 6 months ago

Hi @Benjamin Westphal and all!

I’ve just received a note from the Tech Team that the fix has been released.  If you still see the issue occurring, please:

  1. Test Miro in the Incognito (private) mode (to exclude the possibility of browser extensions interfering) and in a different browser. Close all browser tabs and applications running in the background if needed.
  2. Clear your browser's cache & cookies, restart your browser and hard refresh the page by clicking F5 (or Ctrl / Cmd + R) several times.

If these 2 step don’t really help, feel free to inform Customer Support via this form. The team will be more than happy to investigate further and assist you!

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26 replies

Userlevel 4
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Hi @Benjamin Westphal and all!

I’ve just received a note from the Tech Team that the fix has been released.  If you still see the issue occurring, please:

  1. Test Miro in the Incognito (private) mode (to exclude the possibility of browser extensions interfering) and in a different browser. Close all browser tabs and applications running in the background if needed.
  2. Clear your browser's cache & cookies, restart your browser and hard refresh the page by clicking F5 (or Ctrl / Cmd + R) several times.

If these 2 step don’t really help, feel free to inform Customer Support via this form. The team will be more than happy to investigate further and assist you!

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