Questions & Ideas
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An error occured while retrieving the subscription. Contact support to request assistance.
Hello community!I found a strange error going through logs, which is not reproducible so easily. The error message is “An error occurred while retrieving the subscription. Contact support to request assistance”, status is 400 and the code is “7.0913”.Does this happen to anyone and can any information be provided in order to understand the error ?Thanks in advance
I’m working on a Facilitator Manual to train folks on how to follow and use our proprietary online platform (a Policy Consensus Building Model for Municipalities). I want the trainee to be able to access the various frames and elements in a DIY fashion, on their own time. I have experimented with Talk Tracker in order to have a verbal explanation to accompany the items/elements in a frame. It works well, except that the text in the frame is static. Is there a way to highlight a particular element or bullet point to emphasize the words being spoken by the Trainer? I can’t find a way to do this, but would really like that functionality. Any suggestions? Failing this, is there a way I can record the ‘talking head’, over a Power Point and have that work within Miro? Thanks!
Miro shows an endless loading screen
Can’t open any Miro boardsI’ve already tried:clearing cache and browser history using incognito mode using different browser restarting browser restarting my computerNothing seems to help :(I can’t use the desktop version as well. Are there any other possible solutions for this problem?
How do I avoid joining a team and make a board? My personal email is associated with my old job
Hello,My personal email and miro account still seem associated with a job I quit and when I open or log into miro I’m now blocked with a pop up that asks me to rejoin the teams at that office. There does not seem to be away to close out of the pop up or avoid it.I get this pop up when people send links to new miro boards and even when i log into miro using my account in incognito windows. The only options i seem to have are closing miro or requesting team access (these only show teams at my old office not the new ones I’m being invited to). I’d like to use this service for other collaborations but this legacy memory is making it impossible.Please help!!!
Duplicate board recovery
Hi there,I’ve tried to move everything I had from my personal account to my work account. I’ve shared a board with the work account, duplicated it in the work account, and then deleted the personal account.However, the duplicated board disappeared from the work account. A massive f-up on my end! How can I recover it?
Interactive table with server connection
Hi, Looking around on the forum I could not find an answer to my question, so allow me to explain. For multiple groups of users we want to use miro boards for guiding their projects. In each step of the project, some data needs to be updated in a central database, to track the progress of the different projects. Since having all information in one place is benificial, we would like to have an interactive (excel-like) table, that on opening of the Miro board loads data from a (company) server, and allows people to enter/change information in the table. The information should then be updated on the server.Is this possible, even in a non-native way? If anything about my question is unclear, feel free to ask for more details.
[INVESTIGATING] Copy style not working
Hi, I'm creating process maps in Miro and when I right click and 'copy style' on a flow chart shape then right click another flow chart shape and do 'paste style’ nothing happens. Same with trying the key board shortcuts too - any ideas? I am using this feature correctly, is it not for flow chart shapes?
Basic ERD symbols unavailable
I am comparing 2 products: LucidChart and Miro. I prefer the Miro UI, but unfortunately, to use basic ERD symbols, I have to upgrade and double my subscription price. I do not need team boards, voting, polling, collaboration or SSO. I also do not need so-called advanced diagramming shapes. I only need normal ERD notation, like crow’s feet. LucidChart, and most others, offer this without a business plan. Is there an alternative on Miro, as I feel Miro’s UI is superior.Thank you!Brian
Task in To do List connected to Timeline
Hello, Is there a way to connect the tasks in a to do list (within Miro) to a timeline board? So that the tasks with a set date are collected accordingly in a to do list that gets automatically updated when the date or the task name is changed in the timeline and viceversa?
When zoom out on ipad content disappears
Since the 1st June, when I zoom out on the Ipad, some parts of all what I write with the apple pencil disappears, but not on the computer, it’s very annoying for me and my students. Please can someone from the support give the information to the tech in order to fix it quickly ? TY
Edit PlantUML diagram
Hi,I have added PlantUML app, created a sequence diagram and added it to my Miro board.I want to make a change to the created sequence diagram, but cannot find a way to go back to the PlantUML source code that created sequence diagram.Anyone had this experience? Can you please help?Br,Anil
Jira Cards (DC) with OAuth 2.0
Hello,I struggle to install Jira Cards with our onprem Jira instance (DataCenter) using OAuth 2.0.What I read from Miro documentation is that OAuth 1.0 is used for onprem Jira instances.In the german version it is even said that:The protocol used is OAuth 1.0.Currently Atlassian only supports this protocol. OAuth 2.0 authorisation code (3LO) is currently in developer preview.https://help.miro.com/hc/de/articles/360013463739-Jira-Karten-FAQWhich is clearly untrue because our Jira instances (v9.x) uses OAuth 2.0 by default.That’s why the connection between Jira and Miro does not work for our instance, because Miro only supports OAuth 1.0. So my question is: How can I connect Miro to Jira (DC) - while Miro only supports OAuth 1.0 but Jira only supports OAuth 2.0?
Unable to load any board
Hi, I’m new here and whenever I try to create a board, whether with any template or blank, it keeps displaying this error. It happens on every browser, on mac as well as on windows and in the miro application itself. I can’t seem to make a ticket either since I’m using the free version.Has anyone experienced this before and knows why this is happening?Thanks.
Image uploading problem
Every time when I want to upload an image (usually it’s a PDF copy of something) there appears a notification: “There was a problem uploading your image” and I can’t see it later! I’ve never had this problem until last week. I’ve checked my connection and it works perfectly well.What might the problem be and how can I fix it?
This happened 2 days ago which is really getting to be a pain to use the board now. I need to zoom right in to see my characters that I have written. If I zoom out the characters /strokes disappear. Pls get this bug fixed asap, as I have to resort to using another medium for my lessons . Paying for a board that I can’t use . Thank you
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