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Questions & Ideas

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9834 Topics
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Patrick Michael WeberNew Here
posted in Ask the Community
Board backup no longer working

Hello,we have been using Miro for the last year at university level. We are usually savign the boards regularly to have a backup and a record in case soem work gets accidentally deleted.This all worked fine. But suddenly when I try to backup a board it no longer saves it in the regular format. XXX.rtb. I get a file name that is generic with a different file type. When I try to save it it jsut doesn’t do it, there is not file saved to my drive. the new file format is  XXX.jsonWhat has changed. I managed to get soem board saved but others jsut do not back up.  

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Robert Johnson
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NikiNikiNew Here
asked in Ask the Community
How to adjust the displayed area in the navigation toolbar

Dear all,I am using a board with one table in it that is relatively small. The navigation toolbar shows a very large area and it is hard to navigate in it to the right spot in my small table. When I started the board, the area displayed in the toolbar was more or less the size of the table but now its a large area with the very small table in it. How can I change back to the navigation toolbar displaying only the table?Thanks for your help!Niki 

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RamkumarBeginner
asked in Developer platform and APIs
Bug: Inconsistent behavior for guest user

Hi Team, It appears there is an inconsistent web plugin behavior for guest users, For certain instances the plugin installed for the board is accessible to guest users but in some instances it is not accessible to guest users.Trying to install plugin as guest user even produces the below error.Could you please clarify the correct behavior for web plugins as we want to support the plugin if its accessible to guest users.

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Robert Johnson
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Larissa KoroteevaNew Here
asked in Ask the Community
Embeding Miro on Notion

Hi! Can you please help me figure out why I can’t change sharing settings, I asked my colleagues to check out what their sharing settings look like, and there is a difference. How can I make my boards public? Is there a way I can embed the link in other websites, I’m thinking about embeding it on Notion. Right now I can’t do that because the board is private or has some sort of sharing limitations that I can’t figure out. I click on “Share” and there should be an option “Anyone with the link” but it just doesn’t pop up. I know this option is available on free boards but for some reason it doesn’t work on mine. Could you help me please?

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Eva27
Mironeer
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Lisa FletcherNew Here
asked in Ask the Community
Download CSV file - create and sort columns by sticky note colour

The CSV file is useful, but it would be even more useful if the file had separate columns for each coloured sticky note. For example, if all my blue sticky notes were ‘challenges’, my table would have a column of just challenges. If all green sticky notes were ‘opportunities’ - my table would have a column for just opportunities etc.

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Robert Johnson
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Mike MicklewrightNew Here
asked in Ask the Community
Visibility to Past due Actions

We use a simple Excel spreadsheet as a std method for tracking actions.  In one of the columns, we show due dates, and if the due date is exceeded, a line is placed through it and a new due date is added.  There could possibly be several dates that are missed and crossed out.  The company would like to keep that visibility to missed past due dates when using Miro.  Any suggestions for the best way to show this?  Thx. 

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Robert Johnson
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Dmitriy KuleshNew Here
asked in Ask the Community
2-step verification

How to enable 2-step verification for an account?

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Eva27
Mironeer
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Nao_kNew Here
posted in Ask the Community
Cannot access public board in Google Chrome

 Hi, we’re using Google Chrome in Mac to access Miro.Some guest editors can't access public board, and displayed sign up page or “Join your company in Miro”. If I use secret window or another browser, I can access public board. We tried delete cookies and caches.What might be the problem?

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Eva27
Mironeer
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Diana MathioudakisContributor
posted in Ask the Community
Insert space on board without moving elements

Hi there In OneNote or Evernote i can insert space easily without dragging the elements around, when I want them further apart.In Miro I have not found any equally easy solution.It would help me a lot as we have a totally selfdeveloping Organisation Board in our team.

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Eva27
Mironeer
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Hannah BogueNew Here
posted in Ask the Community
Board Share Settings

I am trying to share my board with collaborators who do not have Miro credentials. When I go to share settings it only lets me adjust “copy” options. I do not have any other actions that are available for me to share. 

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Robert Johnson
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MaxarobazeNew Here
asked in Ask the Community
Slow on Firefox [MacOS - M1]

Hello !I use miro since approx a year now and except long loading times on boards with lot (really a lot) of images, my experience was very fluid.I always run it through firefox.But recently I changed my pc for a macbook with apple silicon, and even simple navigation can be super laggy on firefox, so I must run it through safari. Both browser are “Universal app”, and I just tested the miro app (“Intel app”) and it’s much more fluid than on firefox. (same fluidity as safari)I don’t know why, firefox should be better supported by miro. Anyway if you have any question that can help resolve this problem for all M1 (or even firefox) users, let me know !Thanks for readingMax.

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Tom UX ChangBeginner
posted in Ask the Community
Inconsistent color options in Mindmap (nodes, text color, and highlight text) and Stickers?

I attempted to duplicate the “A Timeline of Miro Integrations” panel with a mind map; however, I discovered that I could not match the colors in the Legend in the node.  Any tips would be greatly appreciated. 

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Eva27
Mironeer
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SébastienBeginner
asked in Ask the Community
Issue scaling in grid mode

Hello, I have an issue since few weeks: I can’t scale pictures anymore when my frame is in grid mode. The little white dots that apear in the corners are not showing at the moment I switch in grid mode and reappear when I go back to freeform. I use to scale in grid mode with no trouble before that. Is someone else has this issue? 

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philip.bushnellBeginner
asked in Developer platform and APIs
CORS error on realtimeboard API

Please excuse my ignorance but I wasn’t sure whether to send this directly to support or post it here, and thought it would be good to get this visible if others are having the same issues.Images on Miro boards aren’t loading for me and it seems related to a CORS error with the realtimeboard API. Images start to load (blue inside the circle) but then they error. Miro Board ConsoleAPI Response 

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Ekaterina BelovaNew Here
asked in Ask the Community
How to leave an unknown board

Hi everyone, So I have this weird thing happening to me. I am on Free plan and have 1 board with my student. Some time ago some unknown board has appeared on my dash. I can’t edit it or leave it - actually there are only 3 options - make it private, copy the link and open it in the new tab. It clearly belongs to some other people who are doing some IT stuff but I have no means to contact them and ask them to remove me from there. Moreover, I created 1 one more board for myself and now Miro is telling me that I am over boards limit. It is rather frustrating. Does anyone have a solution to such a problem?

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Orna YarivNew Here
asked in Ask the Community
Change arrowheads thickness

can't Change arrowheads thicknessDoes someone know why?

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Mathias KnittelNew Here
asked in Ask the Community
Microsoft Edge redirecting from board URL to Login Page

Hi there. We have that problem since a few weeks that Microsoft Edge users cannot access boards that are shared via URL (neither read or edit). It appears that the Edge browser redirects them based on an Edge User Profile to the Miro login page. Most users we share a board via URL don’t have a Miro user and therefore cannot login. It’s a dead end.The issue can be resolved by selecting “browse as guest” in edge or using a different browser all together. Unfortunately many users don’t know that und therefor a lot of workshops fail at the start moment as the participants either don’t know what to do, are not able to select “browse as guest” and cannot quickly install a different browser while its workshop time.My question is. Is there a setting in edge where the user can prevent the redirect only for that domain? Can someone explain to me why Edge thinks it is necessary to redirect the user although they don’t have a Miro account and how this can be prevented in the future?I am a safari -

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Robert Johnson
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Stuart RollandBeginner
asked in Ask the Community
Locking elements when duplicating boards

Hi folks, I have read the following documentation but I still have questions about object lockinghttps://help.miro.com/hc/en-us/articles/360021580759-Board-co-owner What we have observed:We use Miro to deliver training courses and have 3-4 facilitators / board owners. One of our main courses has a template that we update pretty regularly and we then create duplicate boards from this for specific clients. I have found that if I lock elements on the template and then duplicate the board then they are locked for me in the duplicated board. However objects that were locked on the template by someone else are now unlocked in the new copy.  Can you tell me the expected behaviour when boards are duplicated and objects are locked by different people/roles. i.e. If a non board owner locks an object then that board is duplicated would you expect that object to be locked for everyone on the new board? Also with the new co-owner feature is there any different behaviour with locked objects between 

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Robert Johnson
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Mironeer
Hollis KoolMironeer
posted in Ask the Community
Miro for Academic Research? Education

Hey all! Hollis here from the Miro content team. I’m a recent university grad where I was heavily involved in academic research and  I’m curious: any professors, students, or academic researchers out there using Miro in your research process?   Would love to see examples of boards, processes, etc. if you have any! Hoping to enable those in academia with Miro :) 

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Brian Junker-Latocha
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MiroMiroOnTheWallNew Here
asked in Ask the Community
Issues with Shapes Locking

Hi,I am new to Miro.I seem to be having an issue with some shapes locking in certain places - they won’t go where I want them to go and they then push other shapes out of the way.I have turned off ‘snap’ and also used ‘CTRL’ to stop it snapping the shape, but these aren’t working.Greatly appreciate any help.

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mlanders
mlandersExperienced Community Member
asked in Ask the Community
What is this font - Different fontstyle in Stickies ??

Hi together,I’m a bit confused by watching this video:you will see this font in stickies:… but when I place the same text onto my stickies the font does look completely different: So … is there any new font on the way to us …Michael​​​​​​​

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mlanders
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Catarina SilvaNew Here
asked in Ask the Community
Miro does not show real saturation on created illustrations

I create artwork, on CMYK canvas and when I upload these to miro the image’s level of saturation are changed, why? I tried to re-upload them, download them from the miro board (to see if the MBs have changed, since the lack of saturation) and the images are perfectly normal.So I don’t understand why, when I upload these beautiful full of colour and vivid images, miro does not deliver its full value. Please help, Im an illustration student and currently using miro for feedback reviews I dont want to present lower quality picturesThank you,Catarina 

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Justin SilvaBeginner
asked in Ask the Community
Does Miro have feature like Visio to center last object selected

So I’m working on a miro board at the moment and I specifically want to center a grouped object to align center wise to another object I select on the board but I want the object I selected first to be the anchor object that I want the last object selected to be aligned to center wise. In visio this is extremely easy to do as Visio will center the last object selected with the other object that was selected first.  So you dictate the anchor object this way without a second thought.In Miro, it keeps moving the object I selected first to be centered with the larger grouped object which I don’t want as it mis-aligns to what I am trying to do. I tried locking the smaller first object I selected, but when you do that you cannot shift-left click to add another object to the selection.Any way to do this in Miro? 

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Anand010New Here
posted in Ask the Community
[RESOLVED] Iconfinder - Incorrect URL error

I’m suddenly getting this error while trying to add icons from the iconfinder - "Sorry, it looks like the URL that you are using is incorrect. Please check the URL for typos and try again" I’ve neither used any plugin nor tried to connect it with any other third party app. I’m running on a tight schedule so help, sooner than later, would be really great. Thanks!

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wonchul choBeginner
asked in Developer platform and APIs
Korean text input didn't solve yet !

 when i type text it should be seen as ‘가나다', but it prints ㄱ ㅏ나다.however, i put one indentation before 가나다 it looks ok.

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Kiron Bondale
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