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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,846 Topics
  • 26,365 Replies
7846 Topics
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Brett LemoineBeginner
posted in Ask The Community
Organizational structure needs work

The organizational structure for Miro needs additional capabilities to support various models of coordination and collaboration.For example, being able to have a nested project structure would be very useful.Second, being able to adjust how much of a list of project names are visible (either on the web or in the app) would be incredibly helpful. Thanks!

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10 months ago
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maybeNew Here
posted in Ask The Community
white images

Lately haven’t been able to see any images on my boards. All the images are just white. What should I do?

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10 months ago
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Kara T
asked in Ask The Community
Can't find alignment and distribution options for BPMN shapes

I’m using the BPMN shapes pack, when I’ve selected multiple shapes it doesn’t provide an option to align/distribute like with basic shapes. Is this a bug or a new feature that would need to be requested?

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Robert Johnson
10 months ago
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Fisa ShcheryodinaNew Here
posted in Ask The Community
payment

Hello, I have a problem with payment for my account. Earlier, I had 2 people in my team but I paid $10 monthly. Now I'm the only person in the team but suddenly I must pay $23.80 and I don't know why. Could you please explain this phenomenon? 

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10 months ago
Brandon Lee
Brandon LeeExperienced Community Member
posted in Ask The Community
[RESOLVED] Clusterizer for Stickies & Tags Visual Network: Is this App Working?

Anyone using this Miro Marketplace App Clusterizer | Affinity-Clustering Plug-in for Miro: (refractivestrategy2.com)It was working awesome until this morning… seems to glitch when Building the Network Map at the last step of adding Line Connectors between Stickies and the Tab Circles.

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Max Harper
10 months ago
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flackoNew Here
posted in Ask The Community
Miro App not supported on Mac

Using Miro now quite a while over the browser. Kinda uncomfortable so i tried downloading the miro app on my mac. I got a MacBook Pro 16-inch 2019. Version is Sonoma 14.1.1. But it tells me that the Miro app is not supported on this Mac. Somebody knows why it shows me this and can help me maybe. Would be grateful for it.

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10 months ago
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Patrick N.New Here
posted in Ask The Community
How to connect Dependencies for Jira to Jira Datacenter

Hi, I would like to know if Dependencies for Jira integrates with Jira Data Center? Thank’s for you reply.Kind RegardsPatrick 

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P
10 months ago
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enterdeepBeginner
asked in Ask The Community
Приобретение лицензий

Здравствуйте! Очень нужна помощь.В нашей компании бесплатным тарифом миро пользуются 300 человек. Появилась позможность купить 50 лицензий на ТП Стартовый, но, чтоб сотрудники остались в действующующих командах с досками, которыми сейчас имеют доступ. Как можно купить 50 лицензий и повысить профиль каждого сотрудника? Есть такая возможность? Или нужно создать отдельную команду, купить на неё тариф с 50 лицензиями и завести туда всех нужных пользователей? 

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Robert Johnson
10 months ago
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Bruce SnaddonNew Here
asked in Ask The Community
Educational account

I have used Miro extensively for 3 years on the educational account and this year when creating a 2024 board for my new class I cannot invite new students to it. I thought Miro offered unlimited use for educators? I’d appreciate any advice please, Bruce.

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Robert Johnson
10 months ago
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javier.peraitaNew Here
asked in Ask The Community
Users added to team by default

HelloWe have an enterprise account and we are seeing that when new user accounts are created or logins are accepted they always appear on two of the teams by default. How can we configure this? One of the teams should be restricted and it is causing problems because everyone has access and can create boards, etc.Thanks

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J
10 months ago
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Sam SwiftBeginner
posted in Ask The Community
how can I stop images and icons tool popup

many times a day I have to close this panel. I see the tool if I need it I will use it please can this popup go away forever   

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S
10 months ago
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Frank Kardyb JessenNew Here
posted in Ask The Community
Limit in highlighting text

Having a text field containing 41 lines of text (would fit on a single A4 page) I run into a limitation with highlighting text.In this text field, 10 lines are highlighted - and that seems to be a limit.If I try to highlight anything more I get the message “Your changes can not be applied as you have reached the text limit”.I wonder that I still can make some text in that field bold without running into that limit.Can anyone explain which limit I reached?

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10 months ago
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sysadminNew Here
posted in Ask The Community
Change IDP

HelloWe are currently in the midst of swapping our IDP from OKTA to Azure. My question is if someone has done something similar before and we could expect go wrong.I have set up sandbox testing for SCIM etc in azure and it works as intenteded. Problem is what happens later when we deactivate SCIM with OKTA and enable SCIM with Azure. Username/email will be the same so the all user should match as before just a different IDPWill all the users still disappear and be reinvited? What happens to the data/board?

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10 months ago
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Cariou ChristopheNew Here
posted in Ask The Community
Draw.io access denied

Hi, this morning I can’t edit my draw.io embedded diagram in Miro. When clicking on 2edit” button, I have this kind of message :I disconnected and reconnect, clear Miro cookies… no effects...

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10 months ago
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PeterSNew Here
posted in Ask The Community
Full screen mode on mac missing

OSX Sonoma 14.2.1Miro 0.8.36 arm64After the last update to the Desktop app it lost the ability to go “full screen”.(The Mac mode which hides the top OS bar and the 3 little window control buttons) Fullscreen also places the app into its own virtual desktop space.Now it just “zooms” the window to fill the screen which leaves both the top bar of the app and the Nav bar in the OS visible.Is there anyway to have proper fullscreen mode back?  

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10 months ago
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christofBeginner
posted in Ask The Community
assigne extern Developer

I need your help CommuityWhy can i not assigne Someone extern to the cart?We have the Business planWe work together with external companies that do the development. To see the requirements, the specific external developers should be added to a user stroy.However, this is only possible with people from the company itself but not with external developers.thx for help  

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10 months ago
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David ChainNew Here
posted in Ask The Community
Resize a Group of Jira Cards?

IS there a shortcut or a quick way to highlight a croup of Jira Cards on my Story Map and then make them all the same size if they are not that already?

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10 months ago
Brian Treff
Brian TreffNew Here
asked in Ask The Community
Limit Project Member Access to a Specific Project Board?

Use case: I would like to use Projects to organize work for a small group. Each project member should be able to create boards in the project (which means they require Can edit access to the project). However, sometimes there will be a board in the project for which I would like to limit access to Can view or Can comment. Is this possible? I can’t seem to find a way to make this work if someone has more permissive permissions at the project level.

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Robert Johnson
10 months ago
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ArslanBeginner
posted in Ask The Community
Cant find left pannel

Hello, i have a problem, cant back a left panel, how i can fix it? 

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A
11 months ago
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AnissiaNew Here
posted in Ask The Community
Problem with board showing

Hello! I have a problem with one of my boards - it shows perfectly fine in the mobile app, but has disappeared on my PC version of MIRO website. What do I do? I tried to restart the page many times.

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A
11 months ago
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Ekaterina GulinaNew Here
posted in Ask The Community
How can I undeleting my board?

I had a board in team profile. I wasn’t an Admin this space, but I was owner my board. I deleted my board some days ago, but it was a mistake. I wanna came back my board, but I can’t find how I can do it. 

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11 months ago
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CityGirlNew Here
posted in Ask The Community
I'm so confused by the 'zoom' element when starting a board - please help!

Hi I am trying to understand how to use Zoom to create a board that I can work off...but also will be effective when I share it on a Teams call on Monday. Do I always work at 100%? If I drop an object or frame and the Zoom goes down e.g. 66%, do I then increase the Zoom to 100%? And I’ve tried copying some previous work onto a new board and it all looks tiny! I mean, seriously microscopic. What do I do then?Would love input and help. Thanks so much, CityGirl

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11 months ago
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ThisIsAveryNew Here
posted in Ask The Community
Can't move/organize items while viewing Voting results

You used to be able to get the pointer (not hand) and move things around when viewing voting results.You no longer can.It’s very common to organize items after the results of voting. Having to swap away from seeing the votes each time you want to move something is maddening.

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11 months ago
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Justin MorrisBeginner
posted in Ask The Community
Issue with the 'getting started with Miro course' in Miro Academy

I am unable to enter the key word (Collaboration) on page 2 of the course. I can’t click in the text box that asks for it and therefore I can’t complete the course. Please help!

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11 months ago
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Alexandra KornilovaNew Here
posted in Ask The Community
Blue screen when I click right mouse button

Before this, everything was fine, but for the last few days, when I press the right mouse button, the screen fills with blue. Has anyone encountered this? Any ideas how to solve this? Safari browser, before this everything was fine for six months. Thank you for your attention 

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J
11 months ago
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