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Unable to invite user into space

  • October 4, 2025
  • 1 reply
  • 50 views
K

Every time I attempt to add this email to our board as a guest, it kicks me back to the confirmation window. Just about everyone else invited doesn’t have an issue. Is this a bug? Or is there something that I’m missing?

 

This space is on a business account.

 

Edit: Embed replaced for privacy. Enjoy this episode of taskmaster.

Best answer by Robert Johnson

​@Kat Kuo Since you’re not on the Enterprise Plan where the Guest feature can be disabled, I cannot see any reason why adding a Gmail address wouldn’t work as there is currently no Miro subscription where an admin can block users from being added to external teams. Therefore, it does seem like a bug.

If the issue is still happening, I would suggest that you open a ticket with Miro support by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

If you could reply back with the resolution, I am curious and it may help other Community users in the future.

1 reply

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • Answer
  • October 4, 2025

​@Kat Kuo Since you’re not on the Enterprise Plan where the Guest feature can be disabled, I cannot see any reason why adding a Gmail address wouldn’t work as there is currently no Miro subscription where an admin can block users from being added to external teams. Therefore, it does seem like a bug.

If the issue is still happening, I would suggest that you open a ticket with Miro support by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

If you could reply back with the resolution, I am curious and it may help other Community users in the future.

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
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