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Question

Cannot open my miro boards due to canvas promotion

  • October 2, 2025
  • 1 reply
  • 32 views

The Canvas promotion prevents me to go to my boards. I don’t have a clue how to close it, super inconvenient. How can I get to my work quickly? Please help.

(using the windows desktop app)

1 reply

Eca
Mironeer
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  • Mironeer
  • October 3, 2025

Hi ​@Eline Jansen, thanks for reaching out! To better understand what’s happening, could you please share a screenshot or short video showing how the Canvas promotion is blocking your access?

A couple of quick clarifying questions that might also help:

  • Do you see any option to close, skip, or minimize the promotion window?

  • Does the same issue occur if you open Miro in a browser instead of the desktop app?

  • Have you already tried restarting or reinstalling the app?

This info will help us narrow down whether it’s a one-time glitch or something broader.