Hi ​@E P, thanks for sharing these details.

It looks like you’re experiencing a disconnect/reconnect issues in Miro across both browser and desktop app on Windows 10. Since you’ve mentioned that you’re on a wireless connection and using a VPN, a couple of things to check:

• Try disabling the VPN temporarily to see if the behavior changes. VPNs can sometimes cause unstable real-time connections with Miro.

• Test on another network if possible (for example, a mobile hotspot) to rule out local network/firewall issues.

• Try another device (even briefly, like a phone or tablet) on the same network. This will help us narrow down whether the issue is device-specific or network-related.

• Check firewall/security settings on your device that might be interfering with WebSocket connections.

If after trying these steps the issue continues, please let us know what you observe—especially whether disabling the VPN or switching networks makes any difference. That will help the team narrow this down further.

I gave up and made a new copy of my most important board. So far so good. 

Will try these sleuthing steps some other day when I have a lot of time.

Thanks, though. 

same issue “connection restored” every 2 seconds and page does not load. cash was cleared. some boards load, some have issue “connection restored”. Using MacBook Air and web Miro.

Hi ​@JuliaK., thanks for jumping in and sharing your experience!

I appreciate you trying some troubleshooting steps. Can you let us know if you’ve also tried the steps like disabling VPN if in use, testing on another network like a hotspot, trying a different device, or checking firewall/security settings? This will help us narrow down whether the issue is coming from the network, device, or something else.

If you’ve gone through these steps and the problem still persists, please share your findings so we can better guide you.

​@Eca I have this same issue and it’s due to a VPN.

The board is constantly showing ‘Connecting’ and ‘Connection Restored’ message pop up, every two seconds. Miro is completely unusable.

It happens with all software and all devices: the desktop browser, the Windows 11 Miro app from Microsoft Store and Android app. When I turn off the VPN, there is no issue.

It also happens regardless of connection - wifi or cell data.

When I turn off the VPN, the problem resolves. When I turn on the VPN, the problem returns.

Please fix, as I cannot work without a VPN.

Thank you