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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,482 Topics
  • 28,521 Replies
8450 Topics
Guillaume Niscient
Guillaume NiscientBeginner
asked in Ask the Community
Free account - Is it allowed to have several free accounts for non-profit use?

Hello,Is it allowed to have several free accounts for non-profit use?To play role-playing games...(that is to say that this has already allowed companies to subscribe to paid offers thanks to the employee who talked about it)Thank you for your answer(I'm French, the translation was made by the website www.deepl.com, sorry if it's bad) 

5375
Frank Krieger
Mironeer
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Joanne JacobsBeginner
posted in Ask the Community
Get all Shareable URLs in a directory

Rather than right clicking each board and getting the shareable link, I’d like to be able to get all shareable URLs of different boards in a directory at once as a text list.  Is this possible?  

2482
J
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calcelayNew Here
posted in Ask the Community
Problems with Video chat - students enter and the video goes fine but we can not listen to any of them

Hello, some week now we are experiencing problems with the Video chat functionality. Students enter and the video goes fine but we can not listen to any of them through the video-chat. Some weeks ago we also had the same problem. Are you experiencing it?I read that some months ago this problem was also there. Could you help me?  Thank you

2531
Marina
Mironeer
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Aaron Katz
asked in Ask the Community
How do I stop the "how to interact with this board" popup at the bottom from reappearing every day?

Every day when I load my miro board, I see a popup that covers a significant portion of the bottom of the screen telling me how to use my mouse.  I close it and it reappears the next day.  I see no options in my preferences.How do I get rid of this popup permanently (without having to resort to adblock)?

3803
Robert Johnson
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PestyNew Here
asked in Ask the Community
Looking for the best billing plan for a working sessions

Hello everyone,  I’m organizing a working session that will last for 2 months with 20 people (5 from my team & 15 from the client team). What upgrade is the best for us ? Business ? If that so, I have few questions : i will basically pay for the all team, isn’t it ? (they don’t have to manage anything related to any payment ?)When i will invite them on the working board, they will just create a basic account and it’s done, am i right ?  Many thanks for your precious answers. Much love from France 

3051
Kiron Bondale
Adam Miller
Adam MillerBeginner
posted in Ask the Community
Best practice for inviting Members AND Guest Editors

Hi there,I’m planning a workshop where we will have about 20 participants. About half of the participants are Members (we have the Team paid plan), the other half I’ll plan to invite as Guest Editors. Using the Share function from the board, what is the smoothest method for inviting all participants into the board? I believe that using the “invite via email” option is best for the paid Members….and the “Share board link” option best for Guest Editors. Do I need to do a combination of these, or (ideally) can I just use one option for all participants? Thanks everyone! 

6423
Kiron Bondale
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ToniNew Here
asked in Ask the Community
Delete sticky note when author still writing

The other day a session was ruined because someone left a gigantic sticky note unfinished covering everything and nobody was able to delete it. Any idea how to address this problem?

4391
Robert Johnson
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Enrique LopezNew Here
asked in Ask the Community
Use basic formulas within tables

I would like the ability to run basic formulas like SUM, AVERAGE, etc within a table. I want to use Miro for our Real Estate projects, to understand the processes, staff and costs involved. We will use tables a lot, but currently we see that we can’t create basic SUM formulates of cells.

140084
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Robert Johnson
Robert JohnsonVolunteer Community Moderator
asked in Ask the Community
Anyone else noticing some sticky notes are slanted/crooked?

I will start by saying that I am aware of some styling being applied to sticky notes in order to make them seem a little more natural. However, as of today, some of my sticky notes appear to be slanted/crooked (to the right in my case). Maybe this was always the case and I was just sitting a little different in my chair than I usually do.This appears to be happening for me in both the latest Windows 10 64-bit desktop app and Chrome browser.I just noticed this on one of my boards with some sticky notes from months ago. I also noticed it on some newly created sticky notes.Here is one I created today: And here is the same sticky note changed to orange and over top of a red sicky that I created on Nov 19 - both are set to a size of medium: Is anyone else noticing this? If this was intentional, I will probably be submitting feedback to Miro to please curb their sticky note realism algorithm 

5322
Robert Johnson
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Alex Lawrence-RichardsNew Here
asked in Ask the Community
Miro Plugin for Sketch crashes on M1 mac

Just wanted to flag this, but I have a new M1 Mac and when I try to log into Miro via the plugin (so I can sync stuff), it immediately crashes. I can probably run Sketch in Rosetta to avoid this, but then I lose the performance gains. Right now I’ve just been exporting and uploading to Miro separately, but hoping you can update the plugin in the near future!

5896
Marina
Mironeer
A
AnuskaNew Here
posted in Ask the Community
Recent problems typing

Every time I select to type it´s impossible to do it. I select T and it appears the right icon, but inmediately I try to write, only it´s possible to draw arrows and others shapes. Anyone with this problem? It began recently, and I never had this problem before. I use Miro in Windows computer.

4843
Kiron Bondale
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Tom CBeginner
asked in Ask the Community
Move board option not available under three dots from free to educational account

Want to move boards from free account to educational account .. help section suggests option under three dots ie move board .. but his is not an available option to choose .. ????

4391
Robert Johnson
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Daniel KleiböhmerNew Here
asked in Ask the Community
Problems using stylus on Samsung Galaxy Note 9

Hello,everytime i open a board, i can use my stylus to write something. But if am touching the screen with my fingers, i am not able to use the Stylus anymore. At this point i can only use the fingers to write.Can somebody help me? Greetings Daniel

3731
Marina
Mironeer
J
Jeroen HeeremaBeginner
asked in Ask the Community
Miro dashboard won't load in Chrome browser

I’m experiencing problems with loading the dashboard in the Chrome browser. In Safari everything is working fine, but in Chrome it keeps on showing the loading icon. Does anyone know how to solve this? 

52135
J
V
VenkyBeginner
asked in Ask the Community
Board Owner unable to delete users

Hi I am currently on a free plan and I own a board and member of 2 other boards. The board I own is also shared with 23 other users.  I am planning to  upgrade the account to a consultant plan and would like to keep it only one seat to begin with. So, the MIRO is asking me to remove the 23 active users to make it one seater consultant plan.  I tried everything I know from MIRO support to remove, but I don’t see any option to remove the 23 active users. I tried going to Team management under the Setting menu, and don’t see the option.  I am getting really irritated with the complexity of the user management with the users even before starting the subscription.  What I am missing?

15918
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Zlatan SehovicNew Here
posted in Ask the Community
Random connection lines

Anyone else experiencing the issue below? I reorganized sections of a boards then after closing and opening the board a series of random connection lines appear in the shape of a large infinity sign across the board. 

5453
Marina
Mironeer
J
john parkNew Here
posted in Ask the Community
Miro does not load any boards after upgrading

Hi - very frustrated with Miro. All of my boards which I created during free do not load after upgrading my account and I am unable to create new boards.This is unacceptable.AS well, I am unable to request a full refund through the billing settings.IF the service does not work - I should be able to request an immediate refund.Horrible experience that I hope will be resolved with Miro asap. 

3691
Robert Johnson
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Robert MedererNew Here
asked in Ask the Community
Which role can create and edit company templates?

Hello, I was wondering which role can create and edit company templates? or in other words is any other role able to create and edit company templates besides the company admin? 

2722
R
S
StiofainOCNew Here
posted in Ask the Community
Writing on a surface go

Hi  I have a surface go and Miro was working very well but today its moving the screen every time I try and write using my stylus. I have tried all navigation modes. It makes it virtually impossible to use Kind regards

2971
Marina
Mironeer
R
Robert LeottaBeginner
posted in Ask the Community
Bug with Miro Lite

Pls ensure Miro Lite boards are deleted from all including the creator of board after 24h, this is not happening atm

2991
Marina
Mironeer
S
Sarie RobijtNew Here
posted in Ask the Community
Several participants can't join videochat

Many of my participants (5 out of 14) cannot join the videochat, despite having the right settings and best browser (chrome). They don’t even see the camera icon. What’s happening? 

3263
Marina
Mironeer
F
fedorovNew Here
asked in Ask the Community
Delete Team

Hello, Miro Community!I have a old account. I have a Team which I cant delete. On the team account I have “Delete Account” button instead “Delete Team”. Is there a way to delete this team?If I click “Delete ​Account” I get a mail ​​​​​​And I don't know how I can delete team ArtemCan you help me? Support hasn't respond for days

6353
Robert Johnson
J
Jennifer KoNew Here
asked in Ask the Community
Can we vote on a locked object?

Can my participants vote on objects (Stickies) I have locked? 

3582
J
R
Raphaela SinanovicBeginner
asked in Ask the Community
How to move shapes or text instead of changing the size?

Hey guys,I am new to Miro and was wondering how you can move shapes and textboxes to a different place? When I try to do that it changes the size of the shape but does not move the object. Would really appreciate your help.Raphaela

46926
Robert Johnson
V
Valeria ZNew Here
asked in Ask the Community
Some apps are missing from the bottom toolbar

Hi, I’m missing both countdown timer and voting plugins from the bottom toolbar (they were never there). Both apps appear as “Installed” from the marketplace. I tried to reinstall them, that didn’t help. What may be the problem? Thanks   

11203
Lena Shenkarenko
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