Ask the Community

Hello,I was using miro in the past with my student mail in the free tier mostly by using other peoples teams but now I wanted to use my own team for all of my personal student work with the education plan.Before I applied for the education plan I accidentally deleted my free team and had to leave all the other teams to get the prompt for the free team. Then I applied with the same mail and got approved for the education plan, but my free team did not change plan. At this moment this is also my only team my account is part of. 

I have two boards. And I cannot copy content from one to the other. The app or browser reloads and the content is lost.Whiteboard copying permissions set.What could be the problem? Is it really necessary to redraw everything every time now?

How do I recover an account created with my corporate email address? My consultant contract has been terminated and I no longer am able to access my account nor my boards. I also had a full year of subscription paid and would like to change the email address to my personal email address to continue using what I paid for. 

It used to be possible to add connection lines from a group of objects and that seems to missing now with the update made to creating diagrams. As an example I have been using this UML Diagram template which has groups of squares and it’s useless now that I can’t create connection lines from grouped objects.

I’d like to be able to take Google Sheet cells and create sticky notes in Miro.  I;ve seen it done with a manual cop-and-paste, but I’d like to automate it so I can do it with several Sheet ranges.I’m wondering if Zapier, the API or some other solution is the way to go.If the API is the way to go, are there examples of using the Javascript built into Google Sheets?  

Hi, I'm signed up on the free plan and have created one board that is editable.  When I try to create another it locks the first board and says I’ve used my editable board limit.  I thought I could edit three boards under the free plan.  Has anyone else has this happen to them and does anyone know how to fix it?Gavin :)

Is there a way to change a node line to a dotted line?  Thx!

Hi everyone, seems like the whole content of a board has been deleted. Any suggestions? Thanks!

Looks like my account was just upgraded to include the “Quick diagram creation”. However, I don’t see how to turn it off. And it’s making a lot of unnecessary boxes I have to go back and delete.

Hi Miro community -Newbie here! I’m just getting acquainted with the platform and haven’t yet found an answer to this question.Does private chat (in which participants message each other directly, without the host seeing it) exist in Miro? And if so, can it be disabled or is uninstalling the Chat app the only way to be sure?Thank you!

Hello All,Today, when I logged on to my account all my canvases had disappeared. The ‘All boards’ page looks as if it has been reset. Any ideas on how I can bring back my canvases, please. Some of them were not shared with anyone. While I had a few of them with shared with various participants. Thank you in advance.Regards,Stathis 

In a class of about 50 students, each student has a different project, but they use the same templates.  I want each student to have his/her own board without modifying the original or anyone else's work.What’s the easiest way for this to be done?Thank you.

Hi everyone,I have a free account with a max 3 boards and would need to delete/leave some.When doing right-click on the board the DELETE or LEAVE option (as suggested in other posts) do not appear.Do you know any other solution?Thank you!

When I type Japanese in english keyboard, first letter isn’t recognized so I type wrong a lot. (eg, kおんにちは not こんにちは) It didn’t happen but when I update this week (mid-November 2020), it happened.

Hello there!Sometimes embedding works, sometimes not. URL error displayed.Is this the issue of outside sites?Thank you in advance!

Necesito dejar las cartas disponibles para que las puedan mover, editar, pero NO BORRAR o Eliminar, como lo puedo hacer?, garcias!

I just started with miro, and there seems to be a tutorial, and it won’t vanish. A blok box at the button says ”Left click and drag to move” , and even when I do so it won’t go away. Also, most items are geryed out. WHat is going on?

Hi there, I found this thread, which is closed for commenting now, but I am having this exact problem. https://community.miro.com/ask-the-community-45/resolved-images-break-when-exporting-to-pdf-443I’m on Mac using the app on a Team Plan. I exported three frames on Friday. Two of them had broken pictures, one did not. I tried it again today (Monday) with the broken frames having changed nothing in the frames and now more of the images are broken. I tried it through the browser version and fewer of the images were broken, but still enough broken images to be a real problem. My clients need these PDFs, please help!!!!

Hey Community, to give some background first:We are part of a larger organizations and hence are bound by certain regularities. We are using SAP for all the processess from ordering to paying and in that are very much comparable to the 95% Fortune 500 companies that are supposedly using Miro.That being said, we do have multiple issues with the “Self Service Invoices” solution currently offered by Miro and here are some improvements that we would need and issues we are facing.We need to have an offer before we can create an order. (Currently that offer is only on the screen, but no actual document) (Ideal process for us: Have an offer on the screen that we can “print” as PDF and attach to our internal order.) We need a purchase order reference on the invoice - currently I can not enter that as part of the self service process (Enable me to add my PO number on the invoice during the invoice creation process) We can not

I’ve just joined a team who uses Miro. I need to be the admin of these boards so that I can manage the board, however the administrator user has left the business. He was the only admin.As I’m not a licensed user (because I can’t transfer the licence) I can’t even contact the support team.Does anyone know how I can solve this please?  An incredibly frustrating customer experience.

Hello all,I am in the process of implementing the Miro product for our org and I have been trying to track down information on local account security for those who can’t use SSO to authenticate.I am interested in if there is any configurable or default settings for password complexity and/or the ability to expire passwords based on age and force the user to change them.I have checked all the FAQ etc and can’t find anything on this topic.

I have a free account. There are 3 active boards in it. If I log in from an iPad, two boards are available and editable. 3 the board is constantly reloading. Access from the application on android, mac, Windows works. What is the reason?

Hello ,I am Sirine Gaida I am It student in the field of mobile and app development. I am keen on designing and still new in this topic I want to get the chance to ameliorate my thinking and skills by participating  in these workshops to ameliorate my skills by sharing ideas and communication with skilled people trying my best to ask about the needed tools about my issue in certain thing  .Not sure how to use this online community?still learning about the platform ? 

We are running an undergrad teaching workshop with 650 students with groups of 80 students working on a Miro board. Last year we set this up using 8 different Miro accounts. It worked fine but was a bit of an administrative nightmare.  Has anyone had experience running multiple boards in parallel from one Miro account? 

Hello,I have created a board and we used it succesfully with client and coworkers.The problem appeared then the client forwarded the board link with her coworker. After she clicks it she sees what’s attached (a table with texts and links from the dashboard). She can’t see the board with the graphics. How can we fix this? We all use free Miro.Please help!