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uploaded pdf's not loading text anymore only graphics

  • March 17, 2021
  • 7 replies
  • 229 views
J

I was able to load pdfs till 5 days ago. Now thye wont load fully-- only graphics and lines, not any text. Browser and app.

Free version

 

July 25, 2022

Hi everyone,

Thanks for sharing your feedback with us!

I'm sorry to hear that your experience working with PDF files added to a Miro board wasn't better. I'm afraid the issue you're facing is known but also very rare and sporadic. Because of that, we were unable to find a solution to it yet. But please be assured that the team is researching the case and will do their best to prevent this from bothering you in the future!

In addition to the workaround Bret already mentioned, another option that we can suggest is uploading the PDF file to some cloud services and adding its URL link to Miro objects:

?name=inline1526107950.png

We understand that this is far from ideal; however, for the time being, these are the best workarounds. We're truly sorry for the inconvenience! 

    7 replies

    Soumyadeep Mandal
    Forum|alt.badge.img+1

    Hi @Jacqui 

    Welcome to the Miro Online Community!

    Can you please share a screenshot of the issue?

    Frontend Web Developer & UI/UX Designer: https://www.linkedin.com/in/imsampro
    Robert Johnson
    Forum|alt.badge.img+13
    • Robert Johnson
    • Volunteer Community Moderator
    • March 24, 2021

    I was able to load pdfs till 5 days ago. Now thye wont load fully-- only graphics and lines, not any text. Browser and app.

    Free version

     

    @Jacqui - Is this still happening?

    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
    J
    • Jacqui
    • Author
    • New Here
    • March 22, 2022

    yes it is. No matter the size of the pdf-- only graphics load.

     

    A
    • Alia Ausei
    • New Here
    • April 8, 2022

    I’ve been having the same issue over all the time I have used miro. Some pdf files ( probably of law quality ) are uploaded and then miro removes most of the text. (I can see a blurry text, when it has loaded, most of it disappear.) is there any way to solve the predicament? 

     

    B

    I’ve got the same thing happening. I’ve stopped using Miro completely out of frustration but thought I’d give it another try after some months--yet it’s still an issue. I’ve tried toying with the PDFs in various ways, such as allowing Preview to to export to a new PDF. The only thing that works is to export to an image, but that’s a one page at a time deal that takes much too long. I see there’s no reply above so I’m not holding my breath.

     

    Alyona
    Mironeer
    Forum|alt.badge.img+1
    • Alyona
    • Mironeer
    • July 25, 2022

    Hi everyone,

    Thanks for sharing your feedback with us!

    I'm sorry to hear that your experience working with PDF files added to a Miro board wasn't better. I'm afraid the issue you're facing is known but also very rare and sporadic. Because of that, we were unable to find a solution to it yet. But please be assured that the team is researching the case and will do their best to prevent this from bothering you in the future!

    In addition to the workaround Bret already mentioned, another option that we can suggest is uploading the PDF file to some cloud services and adding its URL link to Miro objects:

    ?name=inline1526107950.png

    We understand that this is far from ideal; however, for the time being, these are the best workarounds. We're truly sorry for the inconvenience! 

    B

    I appreciate the response, here and via email.

     

    :)
     

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