Question

Miro dashboard is on a perpetual loading mode

A

I’m new to Miro - for several days now I have still not been able to log in - the Miro dashboard is on a perpetual loading mode. 

4 replies

Kiron Bondale
Userlevel 7
Badge +6

@Andrija Mihalic -

Is this with one board or all boards? If you are using a browser, have you tried clearing your cache and history and restarting the browser? 

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
Robert Johnson
Userlevel 7
Badge +12

@Andrija Mihalic - Some other things to try:

  1. If using the Miro desktop app, reset the app data.
    1. If not using the Miro desktop app, try using the Miro desktop app.
  2. Run through troubleshooting steps in the Boards/dashboard won’t load article.
  3. Perhaps WebSockets are being blocked by a VPN/firewall/etc.
Visual Thinker | Volunteer Community Moderator
A

Hi All

I have tried to reset the app data for my desktop app. No joy. 

Even excluded Miro from my firewall. No Joy

I have uninstalled and reinstalled several time (downloaded installer from web and via MS app store). No Joy. 

Tested Websockets and firewall - All is looking good. 

 

Everything Works well in Chrome. Just not the app. 

 

Alyona
Rank
Userlevel 6
Badge +1

Hi @Aldo Rall,

Thanks for reporting this!

I've converted your message into a support ticket and will reach out to you there shortly. We'll need you to capture the logs via the desktop app (I'll share the step-by-step instruction with you in the ticket) to see what is happening under the hood when the dashboard isn't loading on your end to recommend the troubleshooting steps that will work in your particular case. 

Reply


Terms & Conditions