Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 5,553 Topics
  • 19,377 Replies

5553 Topics

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AleksandraCheNew Here
posted in Ask the community

Image uploading problem

Every time when I want to upload an image (usually it’s a PDF copy of something) there appears a notification: “There was a problem uploading your image” and I can’t see it later! I’ve never had this problem until last week. I’ve checked my connection and it works perfectly well.What might the problem be and how can I fix it?

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A
5 days ago
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Ai LinNew Here
posted in Ask the community

characters disappearing

This happened 2 days ago which is really getting to be a pain to use the board now. I need to zoom right in to see my characters that I have written. If I zoom out the characters /strokes disappear. Pls get this bug fixed asap, as I have to resort to using another medium for my lessons . Paying for a board that I can’t use . Thank you 

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F
5 days ago
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Thao PhamNew Here
asked in Ask the community

Changing node type

Hi guys, I can’t find the node type button anywhere in Miro, is it only available for some members or what? Thanks a lot

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Kiron Bondale
6 days ago
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Ícaro BNew Here
posted in Ask the community

Duplicate frame and keep objects looked

How Can I duplicate a frame and keep the objects looked ?

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Robert Johnson
6 days ago
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BernardalssaNew Here
posted in Ask the community

do not ship handwritten lines and inscriptions (photo)

handwritten lines and inscriptions are loaded completely only at a very large zoom.  It is very uncomfortable.  previously loaded fine. 

0
B
7 days ago
Christie Morgan
Christie MorganNew Here
posted in Ask the community

Start view on mobile

Hey there!I’ve worked out a way to have my board / portfolio act as a website, where I have basically embedded the board with no UI fit the entire frame of my website (http://xt-projects.com) and it looks great!However I’m having issues with the start view, mostly on mobile/tablet as it doesn’t seem to follow the same rules that it does on desktop. It starts in a completely different spot even though the iframe is responsive (I think?).Attaching some screenshots below. Desktop start view (looks almost perfect, although coordinates are still a bit off):Mobile start view (no idea why it puts the view way up the above where all the content sits):  I also tried adding the moveToWidet parameter to my iframe but it didn’t really seem to work either as it was zoomed in and not in the right position on either desktop or mobile. Would love some insight if anyone can help? Here’s what my current code looks like:<iframe src="https://miro.com/app/live-embed/uXjVOkn1OQc=/?embedMode=view_only_wit

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Christie Morgan
7 days ago
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Aaa BbbBeginner
posted in Ask the community

Problem with writing

Hey, the problem occurred today when I was using miro. The text that I am writing on the board just disappears but when I zoom in it appears again.  I didn’t have that problem a few hours ago but now it’s just impossible to use the board :(  Can you fix this bug please?  the problem is the same using website and app

15
O
2 days ago
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Christian PetersBeginner
posted in Ask the community

Bring back motion to presentation mode (sliding frames)

Hey miro folks, I prepared a presentation in Miro using the motion transition effect where the view window slided from frame to frame on slide change. Now I am in big trouble because the presentation pattern was switched to instant flip just in a powerpoint presentation. Without the movement effect the audience does not know where they are in the bigger picture.There is a “reduce motion” toggle in the settings which could be used to set this behavior beforehand. Now the toggle is still there but turning it off has no effect, still no motion. :(

1
C
7 days ago
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Корпоративный университетBeginner
posted in Ask the community

Как передать доску другому человеку?

Добрый день! Создала доску у себя, но теперь надо передать ее другому человеку на его аккаунт. Выслала ему ссылку и предложила сделать CTR+C и CTR+V на его доске. Но это не работает. Увидела вот такой комментарий “сделать резервную копию доски в локальном RTB-файле”, но не понимаю как это сделать. 

0
К
7 days ago
aman
amanActive Contributor
posted in Ask the community

Create Group

Hi, Good morning,May I ask what is the best way to create a Group? I can’t find any option to create a group.I would like to setup a dedicated Group for MindMapping, and might be one more. ThanksAman

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aman
7 days ago
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Lucy EdwardsBeginner
posted in Ask the community

[INVESTIGATING] Copy style not working

Hi, I'm creating process maps in Miro and when I right click and 'copy style' on a flow chart shape then right click another flow chart shape and do 'paste style’ nothing happens. Same with trying the key board shortcuts too - any ideas? I am using this feature correctly, is it not for flow chart shapes?

5
Maria Gonzalez
Mironeer
4 days ago
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Lisa PieterseBeginner
posted in Ask the community

How can I see my AI transaction limit?

How can I see the AI transaction limit so that I can be choiceful as I am evaluating how to use this feature most effectively for my organization? I don’t see a way to identify what the monthly limit is in the FAQs or community forums nor anything in the UI when I go to use the features that shows a count down.The result is, having reached my cap quickly last month, I am a bit gunshy to use it too much this month to just experiment because I want to be able to show this in action to my teams and execs as I learn more about how I can imagine us using it.

0
L
8 days ago
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Sylvia Z SandvikNew Here
posted in Ask the community

Comment does not stick to the board

While entering comment it did not come up with its standard look.  Just allowed to create some text, no formatting etc.  After pressing Enter comment totally disappeared.  I tried a few more times in different areas. They did not stick. None of them. Gone. Refreshed. Not there. Never happened before. Does anyone have an idea what has happened?  (there are a couple of old ones on the board that stuck with no problems). Does Comment C mean anything actually? thx

1
Robert Johnson
8 days ago
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Sarah BowmanBeginner
posted in Ask the community

Why can't I change a full member to a Guest?

I don’t appear to have the option to change a full member back to a Guest member.   If I click on the three dots next to the member I only have the options to remove from the team or promote to team admin.  Any ideas how I can change the member to a guest member?

1
Robert Johnson
7 days ago
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Konstantin NefyodovNew Here
posted in Ask the community

what's going on?

 

0
K
8 days ago
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Mitch CatterallNew Here
posted in Ask the community

Presentation modes gone?

Hi all, I’ve noticed in both the webapp and desktop version of Miro that there is no longer a way to present that allows you to do a “fly through” of the Frames as it zooms around the board. This appears to be replaced with the “Present frames as slides” option, and the new interactive option. This used to appear in the bottom toolbar and then was moved to the top, but now appears to be gone. See image below:  Is the fly-through option still available somewhere? I much prefer to present in this mode as opposed to it mimicking Powerpoint (which is the reason I use Miro in the first place!). If you’re wondering why I prefer this, it is so that the presentation has a sense of dynamic movement to it - especially seeing as Miro does not have transition tools, I will often link different objects via arrows/lines, and use the fly-through presentation mode in place of it.  Would love to know if this feature has simply been abolished, or if there is a roadmap for re-introducing it.

0
M
8 days ago
A
Ariundalai AriunboldNew Here
asked in Ask the community

Problem loading the board/account was blocked

Hello Miro Team!I’ve been introduced to Miro around a year ago when i started working in a startup. They were using Miro boards.I haven’t used it much since until this week  Last tuesday I opened a board for quick mindmapping but when i wanted to access today, its not loading at all.I tried deleting cookies, clearing cache, incognito window, from phone browsers, phone app and everything possible. I had some quick keywords and writings there. I would be more than grateful than ever if i just have at least just screenshot of the board of the process or anything possible.P.S: now it says I can’t access or do anything because this account was blocked due inactivity??? I just opened and used it last Tuesday. Why would that even be the case? Please please please advise and help! Looking forward eagerly to hear back from you guys, With best,Anda  

4
S
2 days ago
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MarcinMaslowskiBeginner
posted in Ask the community

Board not loading "There was a problem loading this board"

Since 2 days I can not access my board where i have all my notes! I tried different browsers, private mode etc. Nothing helps. How can I fix it? I have though one board shared with me and this works. Only those I have created dont! What Can i Do ??

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Robert Johnson
8 days ago
C
Claudia M.New Here
posted in Ask the community

Move several boards at a time to new team

Hi there, we’ve just moved to Business plan and it’s a nightmare to move the boards into the respective new teams > projects. From other conversations I already found out that simply downloading a backup of the board and uploading to the new team is possible - great, works! Unfortunately now everything is under the “All boards in this team” and I’d need to touch each and every board on it’s own until it finds its way to the right project.  That saying: is there a simpler way to select several boards and simply say “Move to project XYZ”? Thanks in advance! 

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C
8 days ago
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OleZActive Contributor
posted in Ask the community

Pen tool switches to smart drawing while writing

HiAm I the only one with the following problem? If I use the usual “pen tool”, it often switches to “smart drawing” while I’m writing.This happens for about 4 weeks on my iPad. Looks similiar to this problem: https://community.miro.com/ask-the-community-45/pen-tool-bug-selected-colour-changes-at-random-while-using-10448

0
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9 days ago
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LuliyaNew Here
posted in Ask the community

Big titles

Hi everyone.A faced with problem that do my work with MIRO terrible.I have the ernomus size of titles and symbolsCtrl+ “-” doesn’t work.How I can decrease the symbol?

3
L
8 days ago
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TeufelskometBeginner
posted in Ask the community

Video Chat in Starter Plan doesn't work. Help please!

I decided to choose Miro because of the integrated video chat.Now in my Starter Plan the Video Chat doesn’t Work.The visitors with editor rights will see the prompt to join a started video chat. Camera + Micro rights are allowed. But neither image nor sound work.Partially the editing bar for the video chat disappears among the visitors.The error occurs in both Chrome and Firefox.What to do?

1
Robert Johnson
9 days ago
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MaurizioVaggiBeginner
published in Ask the community

Email from Miro Research Team

Hi all,  I just received an invitation from the Miro Research Team (research@e.miro.com), and I would like to know if the e-mail is real or a phishing attempt. Thanks for the clarification, Maurizio

449
M
8 days ago
Thomas Larsson at Milky Way
Thomas Larsson at Milky WayContributor
posted in Ask the community

Change Shape Pack

When I import a Visio file I would like to replace the Shapes from Visio to Standard Shape Pack "Flowchart". I can change within the same Shape Pack but I can't change it to another pack.My Question:Is there a way, I don't understand? Is there a plugin I can use? Is there anything in the code that can be altered (Widget shape typ change to). Thanks for your help. 

0
Thomas Larsson at Milky Way
9 days ago
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Caroline_K998New Here
posted in Ask the community

Miro frame dimensions - 11x17

Hi,I am trying to make frames in miro that export as an 11x17 sized PDF. Has anyone been able to create dimensions for frames that export to inches/ traditional paper sizes? Ive tried multiple methods but keep on getting an export thats around 8x6”. Any advice or files/ templates you have successfully done this in would be greatly appreciated, thanks :)

0
C
9 days ago
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