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Question

Can't get back my paid Starter plan after the Business plan which was free for 2 weeks

  • 18 July 2024
  • 1 reply
  • 20 views

I paid in April the Starter plan for one year. But then in Juny I tried Business plan for 2 weeks for free. Now boards in my team are locked, because this Business subscription is expired. But I still have an old Starter plan subscription. And I can’t go back. I`m trying to downgrade to the Starter plan but Miro request to pay for the Starter plan one more time. How can I get back my Starter plan subscription?

1 reply

Userlevel 7
Badge +12

@Anna Logunova - Yikes! I have converted your post into a support ticket. The support team will get this sorted out for you!

In the meantime, this article should help you at least unlocked and boards showing as “LOCKED”:

https://help.miro.com/hc/en-us/articles/360017731453-The-board-is-locked

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